
Page 21
English
Problem Cause Solution
The Information LED
ashes just after start (either
pressing Power or Cycle
button for less than 20
seconds).
Floating cable may not be plugged
into the control unit correctly.
Unplug oating cable from the control unit and
reconnect.
Cleaner may not be fully submerged. Remove cleaner from the pool and re-submerge,
see Install and Submerge the Cleaner.
Propellor may be jammed and not
turning correctly.
Clean the lter canister, see Cleaning the Filter
Canister.
Wheels may be jammed and not turn-
ing correctly.
Turn the tracks then disconnect the control unit
and wait at least 20 seconds before reconnecting.
If the product persists, contact your local retailer
to request a diagnostic review or call Technical
Support.
The Information LED ashes
during the cleaning cycle.
Cleaner may be sucking air (lights will
appear after 60 seconds air intake)
Remove cleaner from the pool and re-submerge,
see Submerging the Cleaner.
The cleaner does not stay
rmly on the pool bottom.
There is air in the cleaner. Remove cleaner from the pool and re-submerge,
see Submerging the Cleaner.
The lter canister is full or dirty. Clean the lter canister, see Cleaning the Filter
Canister.
The cleaner does not or no
longer climbs the pool walls.
The lter canister is full or dirty. Clean the lter canister, see Cleaning the Filter
Canister.
Walls of pool are slippery. Although
the water seems clear, microscopic
algae, invisible to the human eye,
may be present in the pool. As a
result the pool sides become slip-
pery and prevent the cleaner from
climbing. Check tracks for wear and
replace as necessary.
Do a shock chlorination treatment to reduce the
pH levels in the pool. DO NOT leave the cleaner
in the pool during this treatment.
On startup the cleaner does
not move.
No power supply to the cleaner. Check that the outlet to which the control unit is
connected is receiving electricity.
Unit is turned OFF. Press Start/Stop again. If the problem persist,
contact your local retailer to request a diagnostic
review or call Technical Support.
Cable is tangling in the pool Cable is not spread evenly in the
water.
Verify the oating cable enters the water near the
middle of the pool length, see Cord Tangling.
Spread all of the oating cable carefully in the
pool, ensuring there are no kinks or coils.
The cleaner is not cleaning
effectively.
The brushes have become smooth or
the "wear" indicator shows.
Replace the brushes following the procedure in
Replacing the Brushes.
Filter canister is full or dirty. Clean the lter canister following the procedure in
Cleaning the Filter Canister.
Floating cable is excessively coiled or
kinked.
Make sure the oating cable is spread out over
the pool. Ensure the cable is not too tightly
wrapped or coiled when storing. If the problem
persists, lay the cable straight in the sun to relax
it and remove kinks. Follow the procedure in Cord
Tangling to avoid and correct tangled cord.
Tire track is coming off the wheels Verify track is properly inserted in the wheel
groove. If problem persists, replace the tire track,
see Replacing the Track.
General Troubleshooting
The following list provides some helpful hints for troubleshooting common
challenges when using the cleaner.