USE AND CARE 9
Filter Cartridges
FILTER CARTRIDGE LIFE
How often the cartridge needs to be replaced is determined by how much
water you put through the system and how hard the cartridge has to work
to clean the water you put through it. The more dissolved solids in your
water (or the higher your TDS reading), the shorter the cartridge life. It
is essential to change the lters with a reading of “006” on the included
TDS meter in order for the product to continue to perform as represented.
The longevity of the lter may vary based on local water conditions.
Under laboratory protocols, a single lter was rated for 22.5 gallons in the
certication process. Store lters at or near room temperature.
REPLACEMENT FILTER CARTRIDGES
Replacement lter cartridges can be purchased in packs of 2, 4 or 8 from
your local retailer. For replacement parts and pricing, call Customer Service
toll free 24 hours a day, 7 days a week at 1-800-503-2939.
TROUBLE SHOOTING
My ZeroWater
®
Filter Bottle is brand new
but the water doesn’t read “000”?
First, check the reading directly in the
lower chamber. If the water in the lower
chamber does NOT read “000”, either
the lower chamber is not clean, or the
lters are not functioning properly. Try
cleaning the lower chamber and check
to see that lters are installed properly.
If the water in the lower chamber
DOES read “000”, your Filter Bottle is
functioning properly and the problem is
an unclean cooler reservoir or spigot. Try
cleaning the cooler reservoir and spigot
again.
The TDS Meter does not turn on.
Remember that you should not dip the
meter too far into the water as it will
short circuit. If you have used the meter
according to instructions, try replacing
the batteries.
My lter emits a strong odor.
Test the water that has run through
the lter. Most likely it will read higher
than “006”, which indicates it’s time to
replace your lter.
The lower chamber lls slowly.
It takes time to give you high quality
water. We regulate the ow to ensure
the water has enough time to pass
through each ltering stage and be
cleaned thoroughly.
My cooler is leaking from the lower
chamber divider rim.
Be sure the lower chamber divider rim
is placed with the correct side up and
is seated tightly to ensure the best seal
possible. Do not over ll upper chamber
beyond the capacity of the lower
chamber. The upper chamber is not
designed to be a long-term reservoir.
Questions or Problems?
Please call our Customer Service Hotline
1-800-220-5570