10.Trouble Shooting
Situation Action
Status indicator is not green 1.Make sure the AC power input is connected correctly.
after the Charging Station
is powered on 2.Turn OFF the Charging Station and then back ON using the switch.
3.If the problem persists, contact Technical Support.
1.Unplug the charging plug and reconnect it fully to the receptacle on the E V.
2.Inspect the cable and plug for damage.
Status indicator does not
flash green when the
Charging Station is 3.Inspect the EV and its receptacle for damage.
4.Try to charge with the portable cord set that came with the vehicle;
contact Technical Support.
connected to the EV
1.There is a temporary error.
2.Wait until the temporary error is resolved and the Charging Station
returns to normal condition. It usually takes less than 10 seconds.
3.If the status indicator doesn’t return to green, turn OFF the
Charging Station and then back ON using the switch.
4.If the situation persists, contact Technical Support.
Status indicator flashes red
while charging
1.There is a critical error.
2.Unplug the charging plug from the EV immediately.
3.Turn OFF the Charging Station and then back ON using the switch.
4.If the situation persists, contact Technical Support.
Status indicator is solid red
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