Activation and
Service Guide
Guía de Activación y Servicio
1
Welcome to Verizon Wireless. This guide will show you how to
set up and use your phone, access special features, find help
and other important information.
2
Phone Features
Getting to Know Your Phone
Getting to Know Your Phone
Volume Key
Recent Apps
Home
Back
Power/Lock
Key
Headset Jack
Front Camera
3
USB/Charger Port
Rear Camera
Speaker
Flash
4
Step 1. Remove the Back Cover
1. Hold the phone securely.
2. Locate the cover release slot and carefully pull the cover
off.
Step 2. Insert the Battery
1. Insert the battery into the opening on the back of the
phone, making sure the gold contacts align.
2. Gently press down to secure the battery.
Setting Up Your Phone
5
Step 3. Replace the Back Cover
Place the back cover over the back of the phone. Then
press down along the edges to secure the cover.
Step 4. Charge the Phone
Before turning on your phone, charge it fully.
Plug the smaller end of the cable into the USB/Charger
port on your phone and the other end into the charger.
Then plug the charger into an electrical outlet to charge
the phone.
WARNING! Please use only an approved charging accessory to charge your phone.
Improper handling of the charging port, as well as the use of an incompatible charger, may
cause damage to your device and void the warranty.
6
Step 5. Powering Your Phone On/Off
• To turn ON, press and hold the Power/Lock key.
• To turn OFF, press and hold the Power/Lock key
and follow the prompts.
OPTIONAL: Installing 4G LTE SIM Card.
The SIM Card is pre-installed in your smartphone. If you need to
replace your SIM Card, consult the following instructions.
1. If the battery is in the phone, carefully remove it.
2. Slide the SIM card out of the SIM card slot.
3. Carefully slide the new SIM card into the slot with the
Verizon logo facing up.
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Activate Your Service
Getting to Know Your Phone
You have 3 options to activate your account.
IMPORTANT: Before you begin, make sure your 4G LTE smartphone is fully charged as
described under Setting Up Your Phone (page 5 ).
Option 1 – On Phone Activation
Please use your phone to activate 4G LTE service.
Step 1. Turn on your phone.
Step 2. Tap Activate My Phone.
Step 3. Follow the onscreen steps to activate your phone.
Step 4. At the confirmation screen, write down your mobile
number and Account Security Code.
Step 5. Restart your phone to complete the activation. Service
activation may take up to 15 minutes.
Step 6. Follow the Setup Wizard to customize your phone.
IMPORTANT: If you are not able to activate your phone using Option 1,
please go to Option 2.
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Getting to Know Your Phone
IMPORTANT: Before you begin, make sure your 4G LTE smartphone is fully charged as
described under Setting Up Your Phone (page 5 ).
Option 2 – Online Activation
You can use a computer or tablet with an Internet connection to
activate your phone.
Step 1. Go to www.verizonwireless.com/activate.
Step 2. Follow the steps to complete the activation.
Step 3. At the confirmation screen, write down your mobile
number and Account Security Code.
Step 4. Turn on your fully charged phone. Service activation may
take up to 15 minutes.
Step 5. Follow the steps in the Setup Wizard to set up your
phone.
Step 6. Register for My Verizon. Go to
verizonwireless.com/myverizon.
IMPORTANT: If you are not able to activate your phone using Option 2,
please go to Option 3.
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Getting to Know Your Phone
IMPORTANT: Before you begin, make sure your 4G LTE smartphone is fully charged as
described under Setting Up Your Phone (page 5 ).
Option 3 – Over the Air Activation
You can call us to activate your phone.
Step 1. From another phone, dial 866.893.7723 and follow the
prompts to start activating your phone.
Step 2. You will be prompted for the following information:
• The type of phone you are activating
• The 20-digit SIM ID located on the SIM Card
• Your 5-digit ZIP code
Step 3. Write down your mobile number and Account Security
Code.
Step 4. Turn on your fully charged phone. Service activation may
take up to 15 minutes.
Step 5. Follow the steps in the Setup Wizard to set up your
phone.
Step 6. Register for My Verizon. Go to
verizonwireless.com/myverizon.
10
Touch Screen Tips
Use touch gestures to move around the screen, open menus,
select items, zoom in and out of web pages, and more.
There are several touch motions recognized by the phone:
• Swipe—Swipe by quickly sliding your finger in any
direction.
• Drag—Drag by touch and holding an item and moving it to a
new position.
• Double Tap—Double Tap to zoom in/out on a web page or
picture.
• Multi Touch—Pinch or spread your thumb and index finger
to zoom in or out.
Getting to Know Your Phone
Swipe left or right for
additional panels
Notifications
Status
Dock menu
App Launcher
App shortcuts
Widgets
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Home Screen
NOTE: Screen image and icons are simulated. Actual display may vary. Instructions
in this guide may change depending on the software version on your device. All
procedures begin with the phone unlocked and from the Home Screen unless
otherwise stated.
Getting to Know Your Phone
12
Locking/Unlocking Screen
Prevent accidental key presses by locking your phone.
• To Lock, press the Power/Lock key.
• To Unlock, press the Power/Lock key. Then swipe
your finger across the screen.
Backup Assistant
SM
Plus
Backup Assistant is a service that safeguards your contacts
by automatically backing up your address book. If your phone
is lost or damaged, or if you upgrade to a new phone, your
contacts will be restored wirelessly.
Making a Call
1. From the Home screen tap Phone.
2. Enter the number you want to call and tap .
Receiving a Call
Drag the Answer icon to the right to answer an incoming call.
Ignoring a Call
Drag the Ignore icon to the left to ignore an incoming call.
Set Up Voice Mail
Press . If you hear a greeting, press to
interrupt. Follow the setup tutorial.
Getting to Know Your Phone
13
Voice mail may not be available in some areas. Follow the setup tutorial to password-
protect your Verizon Wireless Voice Mailbox. Airtime and other charges are incurred
when using voice mail from your wireless phone. Mobile to Mobile Calling minutes
do not apply to voice mail retrievals; you will be charged to maintain your connection
to voice mail. Verizon Wireless is not responsible for missed messages or deletions of
messages from your voice mailbox, even if you have saved them.
NOTE: Voice mailboxes not set up within 45 days will be canceled. Your voice mailbox
is not password protected until you create a password by following the setup tutorial.
NOTE: Using a mobile device or accessory while driving may cause distraction and may
be illegal. Always obey the laws and drive safely.
Access Voice Mail
From your phone - press . When you hear the
greeting, press to interrupt. Follow the prompts.
From any phone - dial your wireless number. When you hear the
greeting, press to interrupt. Follow the prompts.
Bluetooth®
How to pair your headset.
1. From a Home screen, tap Apps > Settings >
Bluetooth, and then tap ON/OFF to turn on.
2. Make sure that the target device is discoverable,so
that your device can find it. Refer to the instructions
that came with the device to find out how to set it to
discoverable mode.
3. Tap SCAN. Your device will start to scan for Bluetooth
devices within range.
4. When you see the name of the target device displayed,
tap the name. Your device then automatically tries to pair
with the target device. If automatic pairing fails, enter
the passcode supplied with the target device.
Getting to Know Your Phone
14
* Compatible phone required. For automated account information, dial * 611 from your
wireless phone or dial (888) 294-6804 from a landline phone.
†Visa, Mastercard, American Express or Discover accepted.
Managing Your Account
Register for My Verizon
*
Manage your account 24/7
Tap the My Verizon Mobile App on your phone or visit
verizonwireless.com/myverizon.
• Make payments
• Set up Auto Pay
• View and manage usage
• Change price plan and data options
• Customize features and more
Make a Payment
Use your Credit, Debit or Verizon Wireless Refill Card to make
a p a y m e n t .†
Ways to Pay:
1. Your Phone – Tap Apps > My Verizon Mobile
App, or visit verizonwireless.com/myverizon using your
mobile browser.
2. My Verizon online – Visit verizonwireless.com/
myverizon from your computer.
3. Auto Pay – Sign up and make payments easy.
Getting to Know Your Phone
15
4. At a Store
Visit a Verizon Wireless Communications Store or any of
our participating agents or retailers.
5. Customer Service
From the Home screen, tap Phone and then dial
from your Verizon Wireless phone.
Refill Rates and Expiration
(once applied to the account)
$15–$29.99 30 days
$30–$74.99 90 days
$75–$99.99 180 days
$100 and above 365 days
Cards sold separately.
Getting to Know Your Phone
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Calling Features
• Domestic Long Distance
• Domestic Roaming
• 411® Search
• Caller ID
• Caller ID Blocking
• Call Waiting
• 3-Way Calling
• Call Forwarding
Messaging*
1. From the Home screen, tap Message + g
Compose.
2. Enter the name or number of the person you want to send
the message to and you’ll see matching contacts. Or just
enter a phone number.
3. Tap in the message area and enter your message.
4. To add an attachment to your message, tap the Plus.
5. Review your message and tap Send.
NOTE: Messages to participating networks in Mexico, Canada and Puerto Rico are charged
at domestic rates.
Services and Features
Services and Features
* Additional and Unlimited Texting applies when sending and receiving (i) Instant
Messages, Text Alerts and Picture Messaging Portal Messages; (ii) messages with
non-Verizon Wireless customers in the U.S. or participating networks in Mexico,
Canada and Puerto Rico; or (iii) via email. Unlimited Texting also includes Mobile to
Mobile Messages with Verizon Wireless Customers. For Additional Texts, overage
messaging rates default to those of your Calling Plan. Premium Messaging programs,
International Messaging and International Roaming not included. Compatible device
required for text, picture and/or video messaging. Data charges will apply for sending
and receiving picture and video messages.
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Apps & More
Play it up with music, ringtones, wallpapers, apps and games.
Keep up with Twitter™ and Facebook. We’ve got apps that help
you do it all.
Data charges may apply.
Installing Apps
1. From the Home screen, tap for the Google™ Play
Store.
2. Tap an app you want to download and tap Install or the
app’s price.
3. Tap Accept after reviewing the app’s permissions.
Viewing Apps
To view preloaded and downloaded apps on your phone, from
the Home screen, tap Apps.
Web Browsing
From the Home screen, tap Chrome.
Services and Features
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International Services
International Calling
Anytime Minutes rate plus the following international
surcharges:
• 10¢/min. to Mexico landline numbers
• 29¢/min. to Mexico wireless numbers, Canada, U.S. Virgin
Islands and Northern Mariana Islands
International Text Messaging
• 25¢ per message, per address sent and received
International Picture and Video Messaging
• 50¢ per message, per address sent
• 25¢ per message received
Data charges will apply for sending and receiving picture and
video messaging.
For further information, as well as latest available services,
location and rates, including International Roaming, visit
verizonwireless.com/prepaidglobal.
Location Based Services
*
This phone can determine its location, which is useful for
services such as navigation, shopping and weather. For your
safety, it’s defaulted to only acquire your location when you dial
911. To use Location Based Services, from the Home screen
tap Apps > Settings > Location and tap the ON/OFF
to turn on.
*Locations and rates subject to change without notice. While roaming internationally,
you may be prompted to dial the phone number you are calling twice. Unlimited Calling,
Text Bundles and Unlimited Night, Weekend, Mobile to Mobile and Anytime Minutes
do not apply to International Services. International Roaming Coverage only available
on participating networks and is not guaranteed. Data services and features not
available when roaming.
Services and Features
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VZ Navigator®
*
Select the app or download from Google Play Store.
Go to verizonwireless.com/navigator for more details and
pricing.
*Your wireless device can determine its (and your) physical, geographical location
(“Location Information”) and can associate Location Information with other data.
Additionally, certain applications, services and programs are capable of accessing,
collecting, storing and using Location Information and disclosing Location
Information to others. You should use caution when determining whether or not
Location Information should be made available to others and you should review any
applicable third party policies before providing access. To limit potential unauthorized
access to your Location Information, Verizon Wireless offers various mechanisms
and settings to manage access to location data. By enabling location settings, you are
permitting third party access to Location Information through software, widgets or
peripheral components you choose to download, add or attach to your wireless device
or through web access, messaging capabilities or other means and you are authorizing
Verizon Wireless to collect, use and disclose your Location Information as appropriate
to provide you with any location services that you enabled.
Services and Features
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My Verizon App
Manage your account, track your usage, edit account
information, pay your bill and more.
Get Help Using Your Phone
Use your Help App. Get assistance at your fingertips,
right from your phone.
Call (888) 294-6804 for customer support.
More Information
For more information a Device Manual is
available on demand—simply download at
verizonwireless.com/support.
Support and More
User Guide
Services and Features
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Important Customer Information
The services described in this brochure are only for your
personal use. They are subject to the Customer Agreement,
your Calling Plan, the Verizon Wireless Privacy Principles
and Internet Privacy Policy (both of which can be viewed at
verizonwireless.com) and the following terms and conditions,
as applicable. You agree to comply with all applicable laws,
rules, regulations and policies when using these services. In
addition to your rights under the Customer Agreement, we may
terminate or modify all services upon notice. Verizon Wireless
is not responsible for third-party content you encounter using
these services, including any possible defamation, obscenity
or profanity. Content, content pricing, service functionality
and menu order may change without notice. Unless otherwise
indicated, data sessions will terminate after 30 seconds of
inactivity.
Device Recycling Program
Recycle your used device with Verizon Wireless. You can receive
a Verizon Wireless Virtual Gift Card if your device qualifies, or
you can donate it to HopeLine® from Verizon, a program that
provides support to victims and survivors of domestic violence.
For more information visit
verizonwireless.com/device-recycle.
Warranty Replacements
If you’re having a problem with your wireless device, just contact
Verizon Wireless toll-free at 1-866-406-5154 from a landline
phone.
Assistive Communication Devices
TTY (Text Telephony) and TDD (Telecommunications Device for
the Deaf) allow individuals who are deaf, hard of hearing, or have
speech or language disabilities to communicate by telephone.
Important Customer Information
22
When a user types his or her conversation on a TTY keyboard,
it is transmitted as tones through the telephone. Tones are
received by the other person’s TTY, translated into text and
displayed on the screen. In order to use the TTY network, you
must have a TTY-compatible phone and be in the TTY mode to
place or receive calls. Note that most digital wireless devices
are TTY-compatible.
Data Charges and Location Based Services
Verizon Wireless charges you for all data and content sent or
received using our network (including any network overhead
and/or Internet Protocol overhead associated with content
sent or received), as well as resolution of Internet Protocol
addresses from domain names. Sending or receiving data
using a virtual private network (VPN) involves additional VPN
overhead for which you will be charged. Please note that certain
applications or widgets periodically send and receive data in
the background, without any action by the user, and you will be
billed for such data use.
Many services and applications offered through your device
may be provided by third parties. Before you use, link to or
download a service provided by a third party, or an application
such as a non–Verizon Wireless location-based GPS-type
service, chat room, marketplace or social network from
your device, you should review the terms of such service or
application and applicable privacy policy. Personal information
you submit may be read, collected or used by the service or
application provider and/or other users of those forums.
Verizon Wireless is not responsible for any information, content
or services you access, download or use from the Internet.
You are responsible for maintaining virus and other Internet
Important Customer Information
23
security protections when accessing service. For additional
information, visit the Verizon Content Policy at
responsibility.verizon.com/contentpolicy.
Your Verizon Wireless customer agreement terms and
conditions and certain other specifically identified terms
govern your use of any Verizon Wireless products and services.
Prepaid Calling Plans
If you want to change from prepaid service to postpay service,
any remaining funds in your account will be credited to your
postpay account. We can’t give you any credit for transaction
taxes you may have paid when depositing funds into your
account, so you could end up paying the same taxes twice.
Your balance may not exceed $1,000 and you may be prevented
from making payments to your account if it reaches $1,000.
Cash applied to your account through Verizon Wireless’ Bill
Payment Kiosks will have taxes deducted from the total amount
entered at the applicable rate. Minimum payment is $15;
maximum payment is $600. When paying with a credit card,
maximum is $250. You may replenish up to 10 times or $600 in
a rolling 30-day period. Transaction fees may apply for some
methods of payment.
Important Customer Information
24
Verizon Wireless Prepaid
If you are on a Prepaid Monthly Plan, you must have a sufficient
account balance at the time of renewal to cover the Monthly
Access in order to receive your plan benefits. Monthly Access
will be charged on the same date each month, unless you have
insufficient funds to cover the Monthly Access.
Some Verizon Wireless services and features, including Verizon
(Video and Mobile TV), Extended Warranty, Wireless Phone
Protection, Total Equipment Coverage, Roadside Assistance,
Detailed Billing and Premium and Visual Voice Mail are not
available with the Prepaid Calling Plans.
411 Search: When outside the Verizon Wireless Prepaid Rate
and Coverage Area, 411 Search rates, automatic connection
and enhanced services may vary. For connected calls, the part
of the call that occurs prior to connection may be billed at
a different rate than the part of the call that occurs after
connection. Additional toll and long distance charges may apply.
Hearing Aid Compatibility Information
This phone has been tested and rated for use with hearing aids
for some of the wireless technologies that it uses. However,
there may be some newer wireless technologies used in this
phone that have not been tested yet for use with hearing aids.
It is important to try the different features of this phone
thoroughly and in different locations, using your hearing aid
or cochlear implant, to determine if you hear any interfering
noise. Consult your service provider or the manufacturer of
this phone for information on hearing aid compatibility. If you
have questions about return or exchange policies, consult your
service provider or phone retailer.
Important Customer Information
25
Para una copia de este documento en espanol, visite nuestro
website: vzw.com/espanol.
My Verizon Wireless Customer Agreement
Thanks for choosing Verizon Wireless. In this Prepaid
Customer Agreement, you’ll find important information
about your Service, including our ability to make changes to
your Service or this Agreement’s terms, our liability if things
don’t work as planned and how any disputes between us must
be resolved in arbitration or small claims court. If you’re
signing up for Service for a minimum contract term, you’ll
also find information about that contract term and what
happens if you cancel a line of Service early or don’t pay on
time.
My Service
Your Service terms and conditions are part of this
Agreement. Your Plan includes your monthly allowances and
features, where you can use them (your “Coverage Area”), and
their monthly and pay-per-use charges. You can also subscribe
to several Optional Services, like data add-on packages.
Together, your Plan and any Optional Services you select are
your Service. The terms and conditions for your Service can be
found in the brochures that are available when you activate, or
online at verizonwireless.com.
How Do I Accept This Agreement?
You accept this Agreement by:
• Agreeing in writing, by email, over the phone, or in person;
• Opening a package that says you are accepting by opening
it; or
• Activating your Service.
Prepaid Customer Agreement
Important Customer Information
26
When you accept, you’re representing that you are at least 18
years old and are legally able to accept an agreement. If you’re
accepting for an organization, you’re representing that you are
authorized to bind that organization, and where the context
requires, “you” means the organization. By accepting, you are
agreeing to every provision of this Agreement whether or not
you have read it.
No refunds will be granted after 14 days or if your account
has been activated. If you change your device or receive a
Service Promotion, you may be required to change your Plan to
one that we are currently offering at this time.
My Privacy
We collect personal information about you. We gather some
information through our relationship with you, such as
information about the quantity, technical configuration, type,
destination and amount of your use of our telecommunications
services. You can find out how we use, share and protect the
information we collect about you in the Privacy Policy, available
at verizon.com/privacy.
By entering this Agreement, you consent to our data collection,
use and sharing practices described in our Privacy Policy. We
provide you with choices to limit, in certain circumstances, our
use of the data we have about you. You can review these choices
at verizon.com/privacy#limits. If there are additional specific
advertising and marketing practices for which your consent
is necessary, we will seek your consent (such as through the
privacy-related notices you receive when you purchase or use
our products and services) before engaging in those practices.
Many services and applications offered through your device
may be provided by third parties. Before you use, link to or
download a service or application provided by a third party,
you should review the terms of such service or application and
Important Customer Information
27
Important Customer Information
applicable privacy policy. Personal information you submit may
be read, collected or used by the service or application provider
and/or other users of those forums.
You consent to allow Verizon Wireless and anyone who collects
on our behalf to contact you about your account status,
including past-due or current charges, using prerecorded
calls, email and calls or messages delivered by an automatic
telephone dialing system to any wireless phone number or
email address you provide. Verizon Wireless will treat any email
address you provide as your private email that is not accessible
by unauthorized third parties. Unless you notify us that your
wireless service is based in a different time zone, calls will be
made to your cellular device during permitted calling hours
based upon the time zone affiliated with the mobile telephone
number you provide.
Can I Take My Wireless Phone Number to Another
Carrier?
You may be able to take or “port” your wireless phone number
to another carrier. If you port a number from us, we’ll treat it
as though you asked us to cancel your Service for that number.
After the porting is completed, you won’t be able to use our
service for that number, but you’ll remain responsible for all
fees and charges through the end of that billing cycle, just like
any other cancellation. If you’re a Prepaid customer, you won’t
be entitled to a refund of any balance on your account. If you
port a number to us, please be aware that we may not be able
to provide some services right away, such as 911 location
services. You don’t have any rights to your wireless phone
number, except for any right you may have to port it.
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Important Customer Information
Directory Information
We will not publish your wireless phone number in any available
directory or give it to anyone for that purpose, unless you ask
us to.
Can Verizon Wireless Change This Agreement or My
Service?
We may change prices or any other term of your Service or this
Agreement at any time, but we’ll provide notice first. If you use
your Service after the change takes effect, that means you’re
accepting the change. Notwithstanding this provision, if we
make any changes to the dispute resolution provision of this
Agreement, such changes will not affect the resolution of any
disputes that arose before such change.
My Wireless Device
Your wireless device must comply with Federal Communications
Commission regulations, be certified for use on our network
and be compatible with your Service. Please be aware that we
may change your wireless device’s software, applications or
programming remotely, without notice. This could affect your
stored data, or how you’ve programmed or use your wireless
device. By activating Service that uses a SIM (Subscriber Identity
Module) card, you agree that we own the intellectual property
and software in the SIM card, that we may change the software or
other data in the SIM card remotely and without notice, and that
we may utilize any capacity in the SIM card for administrative,
network, business and/or commercial purposes. If you bought a
wireless device for Postpay Service from Verizon Wireless that
doesn’t use a SIM card, and you want to reprogram it for use with
another wireless network, the default programming code is set
to “000000” or “123456.” But please note that your wireless
29
Important Customer Information
device may not work with another wireless network, or the
other wireless carrier may not accept your wireless device on its
network. If you activate a 3G phone-in-the-box wireless device
for Prepaid Service, it can only be used for Prepaid Service during
the first six (6) months after activation. If you activate a 4G LTE
phone-in-the-box wireless device for Prepaid Service, it cannot
be used with any other service until it is first activated on Prepaid
Service and the first monthly payment is made.
Where and How Does Verizon Wireless Service Work?
Wireless devices use radio transmissions, so unfortunately you
can’t get Service if your device isn’t in range of a transmission
signal. And please be aware that even within your Coverage
Area, many things can affect the availability and quality of
your Service, including network capacity, your device, terrain,
buildings, foliage and weather.
How Can I Prevent Unintended Charges on My Bill?
You agree to pay all access, usage and other charges that you
or any other user of your wireless device incurred. If multiple
wireless devices are associated with your account, you agree
to pay all charges incurred by users of those wireless devices.
Many services and applications are accessible on or through
wireless devices, including purchases of games, movies, music
and other content. Some of these services are provided by
Verizon Wireless. Others are provided by third parties that may
offer the option to bill the charges to your Verizon Wireless
bill or other methods of payment. Charges may be one-time
or recurring. The amount and frequency of the charges will be
disclosed to you or the person using your device or a device
associated with your account at the time a purchase is made.
If the purchaser chooses to have the charges billed to your
account, such charges will become part of the amount due for
that billing cycle. Verizon Wireless offers tools to block or
30
Important Customer Information
restrict these services, and to block all billing for third-party
services on your Verizon Wireless bill, at
verizonwireless.com/myverizon.
Government Taxes, Fees and Surcharges
You must pay all taxes, fees and surcharges set by federal, state
and local governments. Please note that we may not always be
able to notify you in advance of changes to these charges.
What Are Roaming Charges?
You’re “roaming” whenever your wireless device uses a
transmission site outside your Coverage Area, or uses another
company’s wireless network. Sometimes roaming happens even
when you’re within your Coverage Area. There may be higher
rates and extra charges (including charges for long distance,
tolls or calls that don’t connect) for roaming calls, depending on
your Plan.
How Does Verizon Wireless Calculate My Charges?
For charges based on the amount of time used or data sent
or received, we’ll round up any fraction to the next full minute
or, depending on how you’re billed for data usage, the next full
megabyte or gigabyte. For outgoing calls, usage time starts
when you first press Send or the call connects to a network and,
for incoming calls, it starts when the call connects to a network
(which may be before it rings). Usage time may end several
seconds after you press End or after the call disconnects. For
calls made on our network, we charge only for calls that are
answered, including by machines.
How and When Can I Dispute Charges?
If you’re a Prepaid customer, you can dispute a charge within
180 days of the date the disputed charge was incurred.
YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL
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Important Customer Information
OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT
IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN
ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH
DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER
SERVICE ADDRESS ON YOUR BILL, OR SEND US A
COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT
VERIZONWIRELESS.COM), WITHIN THE 180-DAY PERIOD
MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING
OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL
HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH
SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL
CLAIMS CASE REGARDING ANY SUCH DISPUTE.
What Are My Rights for Dropped Calls or Interrupted
Service?
If you drop a call in your Coverage Area, redial. If it’s answered
within 5 minutes, call us within 45 days, and we’ll give you a
1-minute airtime credit. Please be aware that these are your
only rights for dropped calls or interrupted Service.
About My Payments
If you’re a Prepaid customer, you may replenish your balance
at any time before the expiration date by providing us with
another payment. Your balance may not exceed $1,000 and you
may be prevented from replenishing if your balance reaches
$1,000. We will suspend service when your account reaches the
expiration date and any unused balance will be forfeited.
We may charge you up to $25 for any returned check.
What If My Wireless Device Gets Lost or Stolen?
We’re here to help. It’s important that you notify us right away,
so we can suspend your Service to keep someone else from
using it.
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Important Customer Information
What Are Verizon Wireless’ Rights to Limit or End
Service or End This Agreement?
We can, without notice, limit, suspend or end your Service or
any agreement with you for any good cause, including, but not
limited to: (1) if you: (a) breach this Agreement; (b) resell your
Service; (c) use your Service for any illegal purpose, including
use that violates trade and economic sanctions and prohibitions
promulgated by any U.S. governmental agency; (d) install,
deploy or use any regeneration equipment or similar mechanism
(for example, a repeater) to originate, amplify, enhance,
retransmit or regenerate an RF signal without our permission;
(e) steal from or lie to us; or, if you are a Postpay customer, (f)
pay late more than once in any 12 months; (g) incur charges
larger than a required deposit or billing limit, or materially in
excess of your monthly access charges (even if we haven’t
yet billed the charges); (h) provide credit information we can’t
verify; or (i) are unable to pay us or go bankrupt; or (2) if you, any
user of your device or any account manager on your account: (a)
threaten, harass, or use vulgar and/or inappropriate language
toward our representatives; (b) interfere with our operations;
(c) “spam,” or engage in other abusive messaging or calling; (d)
modify your device from its manufacturer’s specifications; or
(e) use your Service in a way that negatively affects our network
or other customers. We can also temporarily limit your Service
for any operational or governmental reason.
33
Important Customer Information
Disclaimer of Warranties
We make no representations or warranties, express or
implied, including, to the extent permitted by applicable
law, any implied warranty of merchantability or fitness
for a particular purpose, about your Service, your wireless
device, or any applications you access through your wireless
device. We do not warrant that your wireless device will
work perfectly or will not need occasional upgrades or
modifications, or that it will not be negatively affected by
network-related modifications, upgrades or similar activity.
If you download or use applications, services or software
provided by third parties (including voice applications), 911
or E911, or other calling functionality, may work differently
than services offered by us, or may not work at all. Please
review all terms and conditions of such third-party products.
Verizon Wireless is not responsible for any third-party
information, content, applications, or services you access,
download or use on your device. You are responsible for
maintaining virus and other Internet security protections
when accessing these third-party products or services. For
additional information, visit the Verizon Content Policy at
responsibility.verizon.com/contentpolicy.
Please be aware that if you activated your wireless device
through our Open Development program, we can’t vouch for
the device’s call quality or overall functionality.
Waivers and Limitations of Liability
You and Verizon Wireless both agree to limit claims against
each other for damages or other monetary relief to direct
damages. This limitation and waiver will apply regardless of
the theory of liability. That means neither of us will try to
get any indirect, special, consequential, treble or punitive
damages from the other. This limitation and waiver also
34
Important Customer Information
applies if you bring a claim against one of our suppliers, to
the extent we would be required to indemnify the supplier for
the claim. You agree we aren’t responsible for problems caused
by you or others, or by any act of God. You also agree we aren’t
liable for missed or deleted voice mails or other messages, or
for any information (like pictures) that gets lost or deleted if
we work on your device. If another wireless carrier is involved in
any problem (for example, while you’re roaming), you also agree
to any limitations of liability in its favor that it imposes.
HOW DO I RESOLVE DISPUTES WITH VERIZON
WIRELESS?
WE HOPE TO MAKE YOU A HAPPY CUSTOMER, BUT IF
THERE’S AN ISSUE THAT NEEDS TO BE RESOLVED, THIS
SECTION OUTLINES WHAT’S EXPECTED OF BOTH OF US.
YOU AND VERIZON WIRELESS BOTH AGREE TO RESOLVE
DISPUTES ONLY BY ARBITRATION OR IN SMALL CLAIMS
COURT. YOU UNDERSTAND THAT BY THIS AGREEMENT
YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN
COURT OR IN FRONT OF A JURY. WHILE THE PROCEDURES
MAY BE DIFFERENT, AN ARBITRATOR CAN AWARD THE
SAME DAMAGES AND RELIEF, AND MUST HONOR THE
SAME TERMS IN THIS AGREEMENT, AS A COURT WOULD. IF
THE LAW ALLOWS FOR AN AWARD OF ATTORNEYS’ FEES,
AN ARBITRATOR CAN AWARD THEM TOO. WE ALSO BOTH
AGREE THAT:
(1) THE FEDERAL ARBITRATION ACT APPLIES TO THIS
AGREEMENT. EXCEPT FOR SMALL CLAIMS COURT CASES
THAT QUALIFY, ANY DISPUTE THAT IN ANY WAY RELATES
TO OR ARISES OUT OF THIS AGREEMENT OR FROM ANY
EQUIPMENT, PRODUCTS, AND SERVICES YOU RECEIVE FROM
US (OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS
OR SERVICES), INCLUDING ANY DISPUTES YOU HAVE WITH
35
Important Customer Information
OUR EMPLOYEES OR AGENTS, WILL BE RESOLVED BY ONE
OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN
ARBITRATION ASSOCIATION (“AAA”) OR BETTER BUSINESS
BUREAU (“BBB”). YOU CAN ALSO BRING ANY ISSUES YOU
MAY HAVE TO THE ATTENTION OF FEDERAL, STATE OR
LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS,
THEY CAN SEEK RELIEF AGAINST US FOR YOU.
(2) UNLESS YOU AND VERIZON WIRELESS AGREE
OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE
COUNTY OF YOUR BILLING ADDRESS. FOR CLAIMS OVER
$10,000, THE AAA’S WIRELESS INDUSTRY ARBITRATION
(“WIA”) RULES WILL APPLY. IN SUCH CASES, THE LOSER CAN
ASK FOR A PANEL OF THREE NEW ARBITRATORS TO REVIEW
THE AWARD. FOR CLAIMS OF $10,000 OR LESS, THE PARTY
BRINGING THE CLAIM CAN CHOOSE EITHER THE AAA’S
RULES FOR CONSUMER DISPUTES OR THE BBB’S RULES FOR
BINDING ARBITRATION OR, ALTERNATIVELY, CAN BRING AN
INDIVIDUAL ACTION IN SMALL CLAIMS COURT. YOU CAN
GET PROCEDURES, RULES AND FEE INFORMATION FROM
THE AAA (ADR.ORG), THE BBB (BBB.ORG) OR FROM US. FOR
CLAIMS OF $10,000 OR LESS, YOU CAN CHOOSE WHETHER
YOU’D LIKE THE ARBITRATION CARRIED OUT BASED ONLY
ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A
HEARING IN-PERSON OR BY PHONE.
(3) THIS AGREEMENT DOESN’T ALLOW CLASS OR
COLLECTIVE ARBITRATIONS EVEN IF THE AAA OR BBB
PROCEDURES OR RULES WOULD. NOTWITHSTANDING
ANY OTHER PROVISIONS OF THIS AGREEMENT, THE
ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE
RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY
SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY
TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S
INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR
PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY
36
Important Customer Information
OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN
ANY ARBITRATION HELD UNDER THIS AGREEMENT.
ANY QUESTION REGARDING THE ENFORCEABILITY
OR INTERPRETATION OF THIS PARAGRAPH SHALL BE
DECIDED BY A COURT AND NOT THE ARBITRATOR.
(4) IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER
THIS AGREEMENT, THE PARTY SEEKING ARBITRATION
MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE
IN WRITING AT LEAST 30 DAYS IN ADVANCE OF INITIATING
THE ARBITRATION. NOTICE TO VERIZON WIRELESS SHOULD
BE SENT TO VERIZON WIRELESS DISPUTE MANAGER, ONE
VERIZON WAY, VC52N080, BASKING RIDGE, NJ 07920. THE
NOTICE MUST DESCRIBE THE NATURE OF THE CLAIM AND
THE RELIEF BEING SOUGHT. IF WE ARE UNABLE TO RESOLVE
OUR DISPUTE WITHIN 30 DAYS, EITHER PARTY MAY THEN
PROCEED TO FILE A CLAIM FOR ARBITRATION. WE’LL PAY
ANY FILING FEE THAT THE AAA OR BBB CHARGES YOU FOR
ARBITRATION OF THE DISPUTE. IF YOU PROVIDE US WITH
SIGNED WRITTEN NOTICE THAT YOU CANNOT PAY THE
FILING FEE, VERIZON WIRELESS WILL PAY THE FEE DIRECTLY
TO THE AAA OR THE BBB. IF THAT ARBITRATION PROCEEDS,
WE’LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR
FEES CHARGED LATER, AS WELL AS ANY APPEAL TO A
PANEL OF THREE NEW ARBITRATORS (IF THE ARBITRATION
AWARD IS APPEALABLE UNDER THIS AGREEMENT).
(5) WE ALSO OFFER CUSTOMERS THE OPTION OF
PARTICIPATING IN A FREE INTERNAL MEDIATION PROGRAM.
THIS PROGRAM IS ENTIRELY VOLUNTARY AND DOES NOT
AFFECT EITHER PARTY’S RIGHTS IN ANY OTHER ASPECT
OF THESE DISPUTE RESOLUTION PROCEDURES. IN OUR
VOLUNTARY MEDIATION PROGRAM, WE WILL ASSIGN AN
EMPLOYEE WHO’S NOT DIRECTLY INVOLVED IN THE DISPUTE
TO HELP BOTH SIDES REACH AN AGREEMENT. THAT PERSON
HAS ALL THE RIGHTS AND PROTECTIONS OF A MEDIATOR
37
Important Customer Information
AND THE PROCESS HAS ALL OF THE PROTECTIONS
ASSOCIATED WITH MEDIATION. FOR EXAMPLE, NOTHING SAID
IN THE MEDIATION CAN BE USED LATER IN AN ARBITRATION
OR LAWSUIT. IF YOU’D LIKE TO KNOW MORE, PLEASE
CONTACT US AT VERIZONWIRELESS.COM OR THROUGH
CUSTOMER SERVICE. IF YOU’D LIKE TO START THE MEDIATION
PROCESS, PLEASE GO TO VERIZONWIRELESS.COM OR CALL
CUSTOMER SERVICE FOR A NOTICE OF DISPUTE FORM TO FILL
OUT, AND MAIL, FAX OR EMAIL IT TO US ACCORDING TO THE
DIRECTIONS ON THE FORM.
(6) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN
SETTLEMENT OFFER ANYTIME BEFORE ARBITRATION
BEGINS. THE AMOUNT OR TERMS OF ANY SETTLEMENT
OFFER MAY NOT BE DISCLOSED TO THE ARBITRATOR
UNTIL AFTER THE ARBITRATOR ISSUES AN AWARD ON
THE CLAIM. IF YOU DON’T ACCEPT THE OFFER AND THE
ARBITRATOR AWARDS YOU AN AMOUNT OF MONEY THAT’S
MORE THAN OUR OFFER BUT LESS THAN $5,000, OR IF
WE DON’T MAKE YOU AN OFFER, AND THE ARBITRATOR
AWARDS YOU ANY AMOUNT OF MONEY BUT LESS THAN
$5,000, THEN WE AGREE TO PAY YOU $5,000 INSTEAD OF
THE AMOUNT AWARDED. IN THAT CASE WE ALSO AGREE TO
PAY ANY REASONABLE ATTORNEYS’ FEES AND EXPENSES,
REGARDLESS OF WHETHER THE LAW REQUIRES IT FOR
YOUR CASE. IF THE ARBITRATOR AWARDS YOU MORE THAN
$5,000, THEN WE WILL PAY YOU THAT AMOUNT.
(7) AN ARBITRATION AWARD AND ANY JUDGMENT
CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT
CAN’T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE
THE AWARD ITSELF.
38
Important Customer Information
(8) IF FOR SOME REASON THE PROHIBITION ON CLASS
ARBITRATIONS SET FORTH IN SUBSECTION (3) CANNOT BE
ENFORCED, THEN THE AGREEMENT TO ARBITRATE WILL
NOT APPLY.
(9) IF FOR ANY REASON A CLAIM PROCEEDS IN COURT
RATHER THAN THROUGH ARBITRATION, YOU AND
VERIZON WIRELESS AGREE THAT THERE WILL NOT
BE A JURY TRIAL. YOU AND VERIZON WIRELESS
UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY
JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM
ARISING OUT OF OR RELATING TO THIS AGREEMENT IN
ANY WAY. IN THE EVENT OF LITIGATION, THIS PARAGRAPH
MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL
BY THE COURT.
About This Agreement
If we don’t enforce our rights under this Agreement in one
instance, that doesn’t mean we won’t or can’t enforce those
rights in any other instance. You cannot assign this Agreement
or any of your rights or duties under it without our permission.
However, we may assign this Agreement or any debt you owe us
without notifying you.
If you’re a Prepaid customer and we send notices to you, they
will be considered received immediately if we send them to
your wireless device or to any email or fax number you’ve
given us, or if we post them as a pre-call notification on
your service, or after three days if we mail them to the most
current address we have for you. If you need to send notices
to us, please send them to the Customer Service Prepaid
address at verizonwireless.com/contactus.
39
If any part of this Agreement, including anything regarding
the arbitration process (except for the prohibition on class
arbitration as explained in part 8 of the dispute resolution
section above), is ruled invalid, that part may be removed
from this Agreement.
This Agreement and the documents it incorporates form
the entire Agreement between us. You can’t rely on any
other documents, or on what’s said by any Sales or Customer
Service Representatives, and you have no other rights
regarding Service or this Agreement. This Agreement isn’t
for the benefit of any third party except our parent companies,
affiliates, subsidiaries, agents, predecessors and successors
in interest. Except where we’ve agreed otherwise elsewhere
in this Agreement, this Agreement and any disputes covered
by it are governed by federal law and the laws of the state
encompassing the area code of your wireless phone number
when you accepted this Agreement, without regard to the
conflicts of laws rules of that state.
Media Center and Verizon Apps
You will be responsible for all charges incurred until the Apps
are deleted from your account, even if you lose or replace your
phone, block Media Center/ Verizon Apps on your phone or
your account is suspended. You agree: (1) to use Apps only on
the phone to which they are downloaded, even if downloaded
pursuant to an unlimited or other long-term subscription, unless
transfers to replacement phones are explicitly permitted
by Verizon Wireless; (2) not to (i) harass, offend, threaten,
embarrass, distress or invade the privacy of any individual or
entity; (ii) provide false information or impersonate another
person; and /or (iii) take any action that infringes upon any
Important Customer Information
40
third party’s copyright, trademark, patent or other intellectual
property right(s); and (3) to the license agreement, if any,
between you and each app developer.
Important Customer Information
Activation and
Service Guide
Guía de Activación y Servicio
42
Bienvenido a Verizon Wireless. Esta guía te enseñará a
configurar y a usar tu teléfono, tener acceso a funciones
especiales, recibir ayuda y otra información importante.
43
Funciones del teléfono
Conoce tu teléfono
Conoce tu teléfono
Tecla de
Volumen
Aplicaciones
recientes
Inicio
Atrás
Tecla de
encendido/bloqueo
Conector para Audífonos
Cámara delantera
44
Conoce tu teléfono
Puerto para USB/cargador
Cámara trasera
Altavoz
Flash
45
Conoce tu teléfono
Paso 1. Para quitar la cubierta trasera
1. Sujeta el teléfono firmemente.
2. Localiza el retén de liberación de la cubierta y levanta con
cuidado la tapa.
Paso 2. Para insertar la batería
1. Inserta la batería en la parte trasera del teléfono,
asegurándote de alinear los contactos dorados.
2. Presiona con cuidado para asegurar la batería.
Configurar tu teléfono
46
Conoce tu teléfono
Paso 3. Para colocar nuevamente la cubierta trasera
Coloca nuevamente la tapa trasera en la parte posterior
del teléfono. A continuación, presiona a lo largo de los
ejes para asegurar la tapa.
Paso 4. Para cargar el teléfono
Antes de encender el teléfono, cárgalo completamente.
Conecta el extremo más pequeño del cable en el puerto/
cargador USB de tu teléfono y el otro extremo en el
cargador. A continuación, conecta el cargador a un
tomacorriente de corriente para cargar el teléfono.
¡ADVERTENCIA! Usa solamente un accesorio de carga aprobado para cargar el teléfono.
El manejo inapropiado del puerto de carga, así como el uso de un cargador no compatible,
pudiera causar daños al dispositivo y anular la garantía.
47
Conoce tu teléfono
Paso 5. Para encender o apagar tu teléfono
• Para ENCENDER, presiona sin soltar el tecla de
encendido/bloqueo.
• Para APAGAR, presiona sin soltar el tecla de
encendido/bloqueo y sigue las indicaciones.
OPCIONAL: Instalación de la tarjeta SIM 4G LTE.
La tarjeta SIM viene preinstalada en tu smartphone. Si
necesitas reemplazar tu tarjeta SIM, consulta las siguientes
instrucciones.
1. Si la batería está en el teléfono, retírala con cuidado.
2. Desliza la tarjeta SIM de la ranura de la tarjeta SIM.
3. Desliza cuidadosamente la nueva tarjeta SIM en la ranura
con el logotipo de Verizon hacia arriba.
48
Conoce tu teléfono
Tienes 3 opciones para activar tu cuenta.
IMPORTANTE: Antes de comenzar, asegúrate de que tu smartphone 4G LTE
esté completamente cargado, según se describe en Configurar tu teléfono
(página 45).
Opción 1 – Activación a través del teléfono
Usa tu teléfono para activar el servicio 4G LTE.
Paso 1. Enciende tu teléfono.
Paso 2. Toca Activate My Phone.
Paso 3. Sigue los pasos en la pantalla para activar tu teléfono.
Paso 4. Al llegar a la pantalla de confirmación, escribe tu número
de teléfono y código de seguridad de la cuenta.
Paso 5. Reinicia tu teléfono para completar la activación. La
activación de servicio podría tomar hasta 15 minutos.
Paso 6. Sigue el asistente de configuración (Setup Wizard)
para personalizar tu teléfono.
IMPORTANTE: Si no puedes activar tu teléfono usando la Opción 1, usa la
Opción 2
.
Activa tu servicio
49
Conoce tu teléfono
IMPORTANTE: Antes de comenzar, asegúrate de que tu smartphone 4G LTE
esté completamente cargado, según se describe en Configurar tu teléfono
(página 45).
Opción 2 - Activación en línea
Puedes usar una computadora o un tablet con conexión a
Internet para activar tu teléfono.
Paso 1. Visita www.verizonwireless.com/activate.
Paso 2. Sigue los pasos para completar la activación.
Paso 3. Al llegar a la pantalla de confirmación, escribe tu
número de teléfono y código de seguridad de la cuenta.
Paso 4. Enciende tu teléfono completamente cargado. La
activación de servicio podría tomarse hasta 15 minutos.
Paso 5. Sigue los pasos del asistente de configuración (Setup
Wizard) para configurar tu teléfono.
Paso 6. Regístrate en My Verizon. Visita
verizonwireless.com/myverizon.
IMPORTANTE: Si no puedes activar tu teléfono usando la Opción 2, usa la
Opción 3
.
50
Conoce tu teléfono
IMPORTANTE: antes de comenzar, asegúrate de que tu smartphone 4G LTE
esté completamente cargado, según se describe en Configurar tu teléfono
(página 45).
Opción 3 - Activación por llamada desde otro teléfono
Puedes llamarnos para activar tu teléfono.
Paso 1. Desde otro teléfono, marca 866.893.7723 y sigue las
indicaciones para iniciar la activación de tu teléfono.
Paso 2. Se te pedirá la siguiente información:
• El tipo de teléfono que quieres activar
• El número de identificación de 20 dígitos de la tarjeta
SIM que aparece en la tarjeta SIM
• Tu código postal de 5 dígitos
Paso 3. Escribe tu número de teléfono y código de seguridad
de la cuenta.
Paso 4. Enciende tu teléfono completamente cargado.
La activación de servicio podría tomar hasta
15 minutos.
Paso 5. Sigue los pasos del asistente de configuración
(Setup Wizard) para configurar tu teléfono.
Paso 6. Regístrate en My Verizon. Visita
verizonwireless.com/myverizon.
51
Conoce tu teléfono
Consejos para usar la pantalla táctil
Usa movimientos para tocar y moverte por toda la pantalla,
abre menús, selecciona objetos, haz acercamientos o
alejamientos en páginas web y más.
Existen diferentes formas de tocar que el teléfono puede
reconocer:
• Deslizar: desliza rápidamente tu dedo en cualquier
dirección.
• Arrastrar: arrastra tocando un objeto y muévelo hacia una
nueva posición.
• Doble toque: toca rápidamente dos veces para acercarte o
alejarte en una página web o fotografía.
• Multi toque: junta o separa tus dedos pulgar e índice para
acercarte o alejarte.
52
Conoce tu teléfono
Deslízate a la izquierda o
a la derecha para paneles
adicionales
Notificaciones
Estado
Menú Dock
Iniciar
aplicaciones
Atajos a
aplicaciones
Widgets
NOTA: Las imágenes e íconos en pantalla son simulados. El display puede variar. Las
instrucciones en esta guía pueden cambiar dependiendo de la versión del software
en tu aparato. Todos los procedimientos comienzan con el teléfono desbloqueado y
desde la pantalla de inicio, a menos que se especifique lo contrario.
Pantalla de inicio
53
Bloquea y desbloquea la pantalla
Evita presionar accidentalmente las teclas al bloquear tu
teléfono.
• Para Bloquear, presiona el tecla de encendido/bloqueo.
• Para Desbloquear, presiona el tecla de encendido/
bloqueo. Después desliza el dedo por la pantalla.
Backup Assistant
SM
Plus
Backup Assistant (asistente de respaldo) es un servicio
que mantiene y cuida tus contactos respaldándolos
automáticamente en tu directorio. Si tu teléfono se te pierde
o se daña, o si lo actualizas a un nuevo modelo, tus contactos
serán restaurados de forma inalámbrica.
Haz una llamada
1. Desde la pantalla de inicio pulsa en Teléfono.
2. Introduce el número al que deseas llamar y pulsa en .
Recibe una llamada
Arrastra el icono Contestar hacia la derecha para contestar
una llamada.
Ignora una llamada
Arrastra el icono Ignorar hacia la izquierda para ignorar la
llamada.
Configura el buzón de voz
Presiona . Si escuchas un saludo, oprime para
interrumpirlo. Sigue el tutorial de configuración.
Conoce tu teléfono
54
Accede al buzón de voz
Desde tu teléfono, oprime . Cuando escuches el
saludo, oprime para interrumpirlo. Sigue las instrucciones.
Desde cualquier teléfono, marca tu número de teléfono móvil.
Cuando escuches el saludo, oprime para interrumpirlo.
Sigue las instrucciones.
Bluetooth®
Cómo conectar tu aparato.
1. Desde la pantalla de inicio, pulsa en Aplicaciones >
Ajustes > Bluetooth, y después, pulsa ON/OFF
para encender.
2. Asegúrate de que el dispositivo de destino se pueda
detectar, para que el dispositivo pueda encontrarlo.
Consulta las instrucciones que vienen con el dispositivo
para averiguar cómo configurar en modo visible.
3. Pulsa BUSCAR. El dispositivo comenzará a buscar los
dispositivos Bluetooth dentro del alcance.
4. Cuando veas el nombre del dispositivo de destino que
aparece, toca el nombre. El dispositivo se intentará
sincronizar automáticamente con el dispositivo de
destino. Si la vinculación automática falla, introduuce la
contraseña suministrada con el dispositivo de destino.
Puede ser que el buzón de voz no esté disponible en algunas áreas. Sigue el tutorial
de configuración para proteger con contraseña tu buzón de voz de Verizon Wireless.
Se incurre en tiempo de uso y en otros cargos cuando se usa el buzón de voz desde
tu teléfono móvil. Los minutos de Llamadas de Móvil a Móvil no se aplican a la
recuperación de mensajes de voz; se te cobrará un cargo por mantener tu conexión al
buzón de voz. Verizon Wireless no es responsable por mensajes perdidos o borrados
de tu buzón de mensajes de voz, aún cuando los hayas guardado.
NOTA: los buzones de mensajes de voz que no se configuren dentro de 45 días, serán
cancelados. Tu buzón de mensajes de voz no está protegido con contraseña hasta que
estableces una contraseña siguiendo el tutorial de configuración.
NOTA: El uso de dispositivos o accesorios móviles mientras conduces puede ocasionar
distracción y puede ser ilegal. Siempre obedece las leyes y conduce con seguridad.
Conoce tu teléfono
55
Regístrate en My Verizon
*
Administra tu cuenta las 24 horas del día, los 7 días de la semana
Pulsa en la aplicación My Verizon Mobile en tu teléfono
o visita verizonwireless.com/myverizon.
• Haz pagos
• Configura Auto Pay
• Ve y administra lo que uses
• Cambia el precio de tu plan y las opciones de datos
• Personaliza funciones y más
Haz pagos
Usa tu tarjeta de crédito, débito o tarjeta de recarga de Verizon
Wireless para hacer un pago.†
Formas de pago:
1. Tu teléfono – Pulsa en Aplicaciones > My Verizon
Mobile o visita verizonwireless.com/myverizon desde tu
navegador móvil.
2. My Verizon online – Visita verizonwireless.com/
myverizon desde tu computadora.
3. Auto Pay – Regístrate y haz pagos automáticos
fácilmente.
* Se requiere teléfono compatible. Para información automatizada de la cuenta,
marca *611 desde tu teléfono móvil o marca (888) 294-6804 desde una línea
telefónica fija.
†Se aceptan Visa, MasterCard, American Express o Discover.
Administración de tu cuenta
Conoce tu teléfono
56
4. En la tienda
Visita una tienda de Verizon Wireless Communications o
cualquiera de nuestros agentes participantes o centros
de venta autorizados.
5. Servicio al cliente
Desde la pantalla de inicio pulsa en Teléfono y luego
marca
desde tu teléfono móvil de Verizon Wireless.
Tarifas por recarga y fechas de vencimiento
(una vez que se apliquen a la cuenta)
$15 a $29.99 30 días
$30 a $74.99 90 días
$75 a $99.99 180 días
$100 y más 365 días
Las tarjetas se venden por separado.
Conoce tu teléfono
57
Servicios y funciones
Funciones de llamada
• Larga distancia nacional
• Roaming nacional
• Servicio de Información 411® Search (Buscar)
• Identificador de llamadas
• Bloqueo de identificador de llamadas
• Llamada en espera
• Llamada entre tres
• Transferencia de llamada
Mensajería*
1. Desde la pantalla de inicio pulsa en Mensajería g
Redactar.
2. Introduce el nombre o número de la persona a quien
deseas enviar el mensaje y verás los contactos que
coincidan. O Introduce un número de teléfono.
3. Pulsa en el área de mensajes e introduce tu mensaje.
4. Para anexar un adjunto al mensaje, pulsa en Más.
5. Revisa el mensaje y pulsa en Enviar.
NOTA: Los mensajes en las redes participantes de México, Canadá y Puerto Rico se cobran
a precios nacionales.
Servicios y funciones
*Se aplican textos adicionales y textos ilimitados al enviar y recibir (i) mensajes
instantáneos, alertas de texto y mensajes del portal de fotomensajería; (ii) mensajes
con clientes que no sean de Verizon Wireless en los EE.UU. o redes participantes
en México, Canadá y Puerto Rico, o (iii) por medio de correo electrónico. Los textos
ilimitados también incluyen mensajes de móvil a móvil con clientes de Verizon
Wireless. Para textos adicionales, las tarifas por exceso de uso se aplican por
defecto a tu plan de llamadas. Los programas de mensajería premium, mensajería
internacional y roaming internacional no están incluidos. Se requiere un aparato
compatible para mensajería de texto, foto y video. Se aplicarán cargos por datos por
enviar y recibir mensajes de foto y de video.
58
Aplicaciones y mucho más
Disfruta de música, videos, fondos de pantalla, aplicaciones
y juegos. Mantente al día con Twitter® y Facebook. Tenemos
aplicaciones que te puedenayudar a hacer eso.
Pudieran aplicarse cargos por datos.
Instalar aplicaciones
1. Desde la pantalla de inicio pulsa en para Google™ Play
Store.
2. Toca una aplicación que desees descargar y toca Instalar
o el precio de la aplicación
3. Toca Aceptar después de revisar los permisos de la
aplicación.
Visualización de aplicaciones
Para ver las aplicaciones cargadas y descargadas en el teléfono,
en la pantalla de inicio, pulsa en Aplicaciones.
Navegar en Internet
Desde la pantalla de inicio, toca Chrome.
Servicios y funciones
59
Llamadas internacionales
Tarifa de minutos a cualquier hora más los siguientes recargos
internacionales:
• 10¢ por min. a números de líneas telefónicas fijas
en México
• 29¢ por min. a números de móviles en México, Canadá, Islas
Vírgenes de los Estados Unidos e Islas Marianas del Norte
Mensajes de texto internacionales
• 25¢ por mensaje, por dirección enviada y recibida
Mensajes de foto y video internacionales
• 50¢ por mensaje, por dirección enviada
• 25¢ por mensaje recibido
Aplicarán cargos por datos por enviar y recibir mensajes de
foto y de video.
Para más información, así como para los más recientes
servicios, ubicaciones y tarifas disponibles, incluyendo roaming
internacional, visita verizonwireless.com/prepaidglobal.
Servicios basados en localización
*
Este teléfono puede determinar tu ubicación, la cual es útil
para servicios como navegación, compras y el clima. Para tu
seguridad, por defecto sólo se muestra tu ubicación cuando
marcas el 911. Para usar los servicios basados en localización,
desde la pantalla de inicio pulsa en Aplicaciones >
Ajustes > Ubicación y pulsa ON/OFF para encender.
Servicios internacionales
*Ubicaciones y tarifas sujetas a cambio sin previo aviso. Cuando haces roaming
internacional se te puede pedir que marques dos veces el número telefónico al que llamas.
Llamadas ilimitadas, paquetes de texto y minutos ilimitados de noche, de fin de semana,
de móvil a móvil y minutos a cualquier hora no aplican a los servicios internacionales. La
cobertura de roaming sólo está disponible en redes participantes y no está garantizada.
Los servicios y funciones de datos no están disponibles cuando se hace roaming.
Servicios y funciones
60
VZ Navigator®
*
Selecciona la aplicación o descarga desde Google Play Store.
Visita verizonwireless.com/navigator para obtener más
detalles y precios.
*Tu teléfono móvil puede determinar su (y tu) ubicación física y geográfica
(“Información de ubicación”), y puede relacionar la información de ubicación con otros
datos. Además, algunas aplicaciones, servicios y programas tienen la capacidad de
acceder, recolectar, almacenar y usar la información de ubicación y dar a conocer a
otros la información de ubicación. Debes tener precaución al momento de determinar
si quieres que la información de ubicación esté disponible para otros, y debes revisar
las políticas aplicables de terceros antes de darles acceso. Para limitar el posible
acceso no autorizado a tu información de ubicación, Verizon Wireless ofrece varios
mecanismos y configuraciones para administrar el acceso a los datos de ubicación. Al
habilitar las configuraciones de ubicación le estás permitiendo a terceros el acceso a
información de ubicación por medio de software, widgets o componentes periféricos
que escojas para bajar, añadir o adjuntar a tu teléfono móvil o por medio de acceso vía
Internet, capacidades de mensajería y otros medios, y estás autorizando a Verizon
Wireless a recopilar, usar y difundir tu información de ubicación para brindarte
cualquier servicio de ubicación que hayas activado.
Servicios y funciones
61
My Verizon Aplicación
Administra tu cuenta, supervisa el uso, edita la
información de la cuenta, paga tu factura y más.
Recibe ayuda para usar tu teléfono
Usa tu Help App (aplicación de Ayuda). Obtén asistencia
a tu alcance y desde tu teléfono.
Llama al (888) 294-6804 para ayuda al cliente.
Más información
Para más información hay un manual del aparato
disponible a pedido. Simplemente descárgalo en
verizonwireless.com/support.
Asistencia y más
User Guide
Servicios y funciones
62
Información importante al cliente
Los servicios descritos en este folleto son sólo para tu uso
personal. Están sujetos al Acuerdo con el Cliente, a tu Plan
de llamadas, a los Principios de privacidad y a la Política de
privacidad de Internet de Verizon Wireless (los cuales puedes
ver en verizonwireless.com) y a los siguientes términos y
condiciones, como sean aplicables. Aceptas cumplir con todas
las leyes, normas y reglamentos aplicables al usar estos
servicios. Además de tus derechos según el Acuerdo con el
Cliente, podemos terminar o modificar todos los servicios
mediante notificación. Verizon Wireless no es responsable
del contenido de terceros que puedas encontrar al usar estos
servicios, incluida cualquier posible difamación, obscenidad o
blasfemia. El contenido, el precio del mismo, la funcionalidad
del servicio y el orden del menú pueden cambiar sin previo
aviso. Salvo que se indique lo contrario, las sesiones de datos
terminarán después de 30 segundos de inactividad.
Programa de reciclaje de aparatos
Recicla tu aparato usado con Verizon Wireless. Puedes recibir
una tarjeta virtual de regalo de Verizon Wireless si tu aparato
califica, o puedes donarlo a HopeLine® de Verizon, un programa
que brinda apoyo a víctimas y sobrevivientes de violencia
doméstica.
Para más información visita www.trade-in.vzw.com.
Reemplazos de garantía
Si estás teniendo problemas con tu teléfono móvil, contacta a
Verizon Wireless, gratis al 1-866-406-5154 desde un teléfono
de línea fija.
Equipos auxiliares de comunicación
TTY (equipo de telefonía textual TTY) y TDD (para
consumidores con impedimentos auditivos), les permite a
las personas con impedimentos auditivos, con dificultad
para escuchar, o con discapacidad en el habla o el lenguaje, a
comunicarse por teléfono.
Información importante al cliente
63
Cuando un usuario escribe su conversación en un teclado
TTY, se transmite como tonos por medio del teléfono. La otra
persona recibe los tonos TTY traducidos a texto, el cual se
muestra en la pantalla. Para poder usar la red TTY, debes tener
un teléfono TTY compatible y estar en el modo de TTY para
hacer o recibir llamadas. Ten en cuenta que la mayoría de los
teléfonos móviles digitales son compatibles con TTY.
Cargos por datos y servicios con base en la ubicación
Verizon Wireless te hace un cargo por todos los datos y
contenido, enviados o recibidos usando nuestra red (incluyendo
cualquier gasto elevado de la red o gasto elevado de protocolo
de Internet relacionado con contenido enviado o recibido), así
como la resolución de direcciones de protocolo de Internet
desde nombres de dominio. El enviar o recibir datos usando
una red virtual privada (VPN) involucra un gasto elevado de
VPN adicional por lo cual vas a recibir un cargo. Ten en cuenta
que algunas aplicaciones o widgets envían o reciben datos
periódicamente cuando el teléfono está inactivo, sin que el
usuario haga nada, por los cuales se te facturará por uso de
datos.
Muchos servicios y aplicaciones que se ofrecen en tu aparato
pueden ser provistos por terceros. Antes de usar, vincular o
descargar un servicio provisto por un tercero, o una aplicación
como el servicio tipo GPS con base en la ubicación que no sea
de Verizon Wireless, sala de chat, lugar de compras o redes
sociales desde tu aparato, debes de revisar los términos del
servicio o aplicación y la política de privacidad que aplica. La
información personal que envíes será leída, recopilada o usada
por el proveedor del servicio o aplicación, o por otros usuarios
de esos foros.
Información importante al cliente
64
Información importante al cliente
Verizon Wireless no es responsable por ninguna información,
contenido o servicios a los cuales accedas, descargues o uses
desde Internet. Tú eres responsable por mantener protecciones
contra virus y de otro tipo de seguridad de Internet al acceder al
servicio. Para información adicional, visita la Política de contenido
de Verizon en responsibility.verizon.com/contentpolicy.
Los términos y condiciones de tu acuerdo de usuario de Verizon
Wireless, y otros términos específicamente identificados
gobiernan tu uso de cualquier producto o servicio de Verizon
Wireless.
Planes prepagados de llamadas
Si quieres cambiar del servicio prepagado al de pospago,
cualquier fondo restante en tu cuenta será acreditado a tu
cuenta de pospago. No podemos darte ningún crédito por
impuestos por transacción que hayas pagado al depositar
fondos en tu cuenta, por lo que podrías tener que pagar los
mismos impuestos dos veces.
Tu saldo no debe exceder $1,000 y puede ser que se te prevenga
hacer pagos a tu cuenta si llega a los $1,000. Al dinero en
efectivo aplicado a tu cuenta por medio de los kioscos de pago
de facturas de Verizon Wireless se le hará una deducción de
impuestos de la cantidad total ingresada a la tasa que aplique.
El pago mínimo es de $15 y el pago máximo es de $600. Si pagas
con tarjeta de crédito el máximo es de $250. Puedes recargar
hasta 10 veces o $600 en un periodo móvil de 30 días. Pueden
aplicarse cargos por transacción a algunos métodos de pago.
65
Información importante al cliente
Verizon Wireless prepagado
Si estás en un plan mensual prepagado, debes tener suficiente
saldo en la cuenta al momento de la renovación para cubrir el
acceso mensual y poder recibir los beneficios de tu plan. El
acceso mensual será cargado en la misma fecha cada mes, a
menos que no tengas fondos suficientes para cubrir el acceso
mensual.
Algunos servicios y funciones, que incluyen, garantía extendida,
protección del teléfono móvil, cobertura total del equipo,
auxilio vial, facturación detallada y buzón de voz premium y
visual de Verizon (Video y TV móvil), no están disponibles con
los planes prepagados de llamadas.
411 Search (Buscar): cuando te encuentres fuera de las tarifas
y del área de cobertura de Verizon Wireless prepagado, las
tarifas del servicio 411 Search (Buscar), la conexión automática
y los servicios mejorados pueden variar. Para llamadas
conectadas, la parte de la llamada que ocurra antes de la
conexión pudiera facturarse a una tarifa diferente de la parte
de la llamada que ocurra después de la conexión. Se pueden
aplicar cargos adicionales y cargos por larga distancia.
Información sobre compatibilidad de aparatos
auditivos
Este teléfono ha sido probado y calificado para su uso con
aparatos auditivos para algunas de las tecnologías móviles
que utiliza. Sin embargo, puede haber algunas nuevas
tecnologías móviles utilizadas en este teléfono que no han
sido probadas todavía para su uso con aparatos auditivos. Es
importante probar completamente las distintas funciones
de este teléfono y en lugares distintos, utilizando tu aparato
auditivo o implante coclear, para determinar si escuchas algún
sonido de interferencia. Consulta a tu proveedor de servicio
o al fabricante de este teléfono para información sobre la
compatibilidad con aparatos auditivos. Si tienes preguntas
acerca de las políticas de devolución o intercambio, consulta a
tu proveedor de servicio o vendedor del teléfono.
66
Información importante al cliente
Centro multimedia y aplicaciones de Verizon
Tú serás responsable por todos los cargos en que se incurra
hasta que las aplicaciones se borren de tu cuenta, incluso
si pierdes o reemplazas tu teléfono, bloqueas el centro
multimedia o las apps de Verizon en tu teléfono o si tu cuenta es
suspendida. Estás de acuerdo en: (1) usar las aplicaciones sólo
en el teléfono al cual sean descargadas, incluso si se descargan
bajo una suscripción ilimitada o de largo plazo, a menos que las
transferencias a teléfonos de reemplazo sean explícitamente
permitidas por Verizon Wireless, (2) no (i) acosar, ofender,
amenazar, avergonzar, angustiar o invadir la privacidad de
cualquier individuo o entidad; (ii) suministrar información falsa
o hacerse pasar por otra persona; y (iii) emprender cualquier
acción que infrinja cualquier derecho de autor, marca comercial,
patente o cualquier otro(s) derecho(s) de propiedad intelectual
de terceros, y (3) al acuerdo de licencia, de haber alguno, entre
tú y cada desarrollador de la aplicación.
© 2016 Verizon Wireless. All rights reserved. Todos los derechos
reservados. Samsung and Galaxy S are trademarks of Samsung
Electronics Co. Ltd. Google, Gmail and Google play are trademarks
of Google, Inc. Other marks are property of their respective
owners. Screen images simulated. Appearance of device may vary.
Samsung y Galaxy S son marcas comerciales de Samsung
Electronics Co., Ltd. Google, Gmail y Google Play on marcas
comerciales de Google, Inc. Otras marcas son propiedad de
sus respectivos los propietarios. Las imágenes en pantalla son
simuladas. La apariencia del teléfono pudiera variar.
GH68-45773A Printed in Mexico
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En otros idiomas
- English: Verizon Galaxy J3 User manual
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Samsung Galaxy Tab A 8.0 Verizon Wireless Guía de inicio rápido
