Verizon Galaxy J3 Manual de usuario

Marca: Verizon

Modelo: Galaxy J3

Tipo: Manual de usuario

Activation and

Service Guide

Guía de Activación y Servicio

Welcome to Verizon Wireless. This guide will show you how to

set up and use your phone, access special features, find help

and other important information.

Phone Features

Getting to Know Your Phone

Volume Key

Recent Apps

Home

Back

Power/Lock

Key

Headset Jack

Front Camera

USB/Charger Port

Rear Camera

Speaker

Flash

Step 1. Remove the Back Cover

1. Hold the phone securely.

2. Locate the cover release slot and carefully pull the cover

off.

Step 2. Insert the Battery

1. Insert the battery into the opening on the back of the

phone, making sure the gold contacts align.

2. Gently press down to secure the battery.

Setting Up Your Phone

Step 3. Replace the Back Cover

Place the back cover over the back of the phone. Then

press down along the edges to secure the cover.

Step 4. Charge the Phone

Before turning on your phone, charge it fully.

Plug the smaller end of the cable into the USB/Charger

port on your phone and the other end into the charger.

Then plug the charger into an electrical outlet to charge

the phone.

WARNING! Please use only an approved charging accessory to charge your phone.

Improper handling of the charging port, as well as the use of an incompatible charger, may

cause damage to your device and void the warranty.

Step 5. Powering Your Phone On/Off

• To turn ON, press and hold the Power/Lock key.

• To turn OFF, press and hold the Power/Lock key

and follow the prompts.

OPTIONAL: Installing 4G LTE SIM Card.

The SIM Card is pre-installed in your smartphone. If you need to

replace your SIM Card, consult the following instructions.

1. If the battery is in the phone, carefully remove it.

2. Slide the SIM card out of the SIM card slot.

3. Carefully slide the new SIM card into the slot with the

Verizon logo facing up.

Activate Your Service

Getting to Know Your Phone

You have 3 options to activate your account.

IMPORTANT: Before you begin, make sure your 4G LTE smartphone is fully charged as

described under Setting Up Your Phone (page 5 ).

Option 1 – On Phone Activation

Please use your phone to activate 4G LTE service.

Step 1. Turn on your phone.

Step 2. Tap Activate My Phone.

Step 3. Follow the onscreen steps to activate your phone.

Step 4. At the confirmation screen, write down your mobile

number and Account Security Code.

Step 5. Restart your phone to complete the activation. Service

activation may take up to 15 minutes.

Step 6. Follow the Setup Wizard to customize your phone.

IMPORTANT: If you are not able to activate your phone using Option 1,

please go to Option 2.

Getting to Know Your Phone

IMPORTANT: Before you begin, make sure your 4G LTE smartphone is fully charged as

described under Setting Up Your Phone (page 5 ).

Option 2 – Online Activation

You can use a computer or tablet with an Internet connection to

activate your phone.

Step 1. Go to www.verizonwireless.com/activate.

Step 2. Follow the steps to complete the activation.

Step 3. At the confirmation screen, write down your mobile

number and Account Security Code.

Step 4. Turn on your fully charged phone. Service activation may

take up to 15 minutes.

Step 5. Follow the steps in the Setup Wizard to set up your

phone.

Step 6. Register for My Verizon. Go to

verizonwireless.com/myverizon.

IMPORTANT: If you are not able to activate your phone using Option 2,

please go to Option 3.

Getting to Know Your Phone

IMPORTANT: Before you begin, make sure your 4G LTE smartphone is fully charged as

described under Setting Up Your Phone (page 5 ).

Option 3 – Over the Air Activation

You can call us to activate your phone.

Step 1. From another phone, dial 866.893.7723 and follow the

prompts to start activating your phone.

Step 2. You will be prompted for the following information:

• The type of phone you are activating

• The 20-digit SIM ID located on the SIM Card

• Your 5-digit ZIP code

Step 3. Write down your mobile number and Account Security

Code.

Step 4. Turn on your fully charged phone. Service activation may

take up to 15 minutes.

Step 5. Follow the steps in the Setup Wizard to set up your

phone.

Step 6. Register for My Verizon. Go to

verizonwireless.com/myverizon.

Touch Screen Tips

Use touch gestures to move around the screen, open menus,

select items, zoom in and out of web pages, and more.

There are several touch motions recognized by the phone:

• Swipe—Swipe by quickly sliding your ﬁnger in any

direction.

• Drag—Drag by touch and holding an item and moving it to a

new position.

• Double Tap—Double Tap to zoom in/out on a web page or

picture.

• Multi Touch—Pinch or spread your thumb and index ﬁnger

to zoom in or out.

Getting to Know Your Phone

Swipe left or right for

additional panels

Notifications

Status

Dock menu

App Launcher

App shortcuts

Widgets

Home Screen

NOTE: Screen image and icons are simulated. Actual display may vary. Instructions

in this guide may change depending on the software version on your device. All

procedures begin with the phone unlocked and from the Home Screen unless

otherwise stated.

Getting to Know Your Phone

Locking/Unlocking Screen

Prevent accidental key presses by locking your phone.

• To Lock, press the Power/Lock key.

• To Unlock, press the Power/Lock key. Then swipe

your ﬁnger across the screen.

Backup Assistant

Plus

Backup Assistant is a service that safeguards your contacts

by automatically backing up your address book. If your phone

is lost or damaged, or if you upgrade to a new phone, your

contacts will be restored wirelessly.

Making a Call

1. From the Home screen tap Phone.

2. Enter the number you want to call and tap .

Receiving a Call

Drag the Answer icon to the right to answer an incoming call.

Ignoring a Call

Drag the Ignore icon to the left to ignore an incoming call.

Set Up Voice Mail

Press . If you hear a greeting, press to

interrupt. Follow the setup tutorial.

Getting to Know Your Phone

Voice mail may not be available in some areas. Follow the setup tutorial to password-

protect your Verizon Wireless Voice Mailbox. Airtime and other charges are incurred

when using voice mail from your wireless phone. Mobile to Mobile Calling minutes

do not apply to voice mail retrievals; you will be charged to maintain your connection

to voice mail. Verizon Wireless is not responsible for missed messages or deletions of

messages from your voice mailbox, even if you have saved them.

NOTE: Voice mailboxes not set up within 45 days will be canceled. Your voice mailbox

is not password protected until you create a password by following the setup tutorial.

NOTE: Using a mobile device or accessory while driving may cause distraction and may

be illegal. Always obey the laws and drive safely.

Access Voice Mail

From your phone - press . When you hear the

greeting, press to interrupt. Follow the prompts.

From any phone - dial your wireless number. When you hear the

greeting, press to interrupt. Follow the prompts.

Bluetooth®

How to pair your headset.

1. From a Home screen, tap Apps > Settings >

Bluetooth, and then tap ON/OFF to turn on.

2. Make sure that the target device is discoverable,so

that your device can ﬁnd it. Refer to the instructions

that came with the device to ﬁnd out how to set it to

discoverable mode.

3. Tap SCAN. Your device will start to scan for Bluetooth

devices within range.

4. When you see the name of the target device displayed,

tap the name. Your device then automatically tries to pair

with the target device. If automatic pairing fails, enter

the passcode supplied with the target device.

Getting to Know Your Phone

* Compatible phone required. For automated account information, dial * 611 from your

wireless phone or dial (888) 294-6804 from a landline phone.

†Visa, Mastercard, American Express or Discover accepted.

Managing Your Account

Manage your account 24/7

Tap the My Verizon Mobile App on your phone or visit

verizonwireless.com/myverizon.

• Make payments

• Set up Auto Pay

• View and manage usage

• Change price plan and data options

• Customize features and more

Make a Payment

Use your Credit, Debit or Verizon Wireless Reﬁll Card to make

a p a y m e n t .†

Ways to Pay:

1. Your Phone – Tap Apps > My Verizon Mobile

App, or visit verizonwireless.com/myverizon using your

mobile browser.

2. My Verizon online – Visit verizonwireless.com/

myverizon from your computer.

3. Auto Pay – Sign up and make payments easy.

Getting to Know Your Phone

4. At a Store

Visit a Verizon Wireless Communications Store or any of

our participating agents or retailers.

5. Customer Service

From the Home screen, tap Phone and then dial

from your Verizon Wireless phone.

Refill Rates and Expiration

(once applied to the account)

$15–$29.99 30 days

$30–$74.99 90 days

$75–$99.99 180 days

$100 and above 365 days

Cards sold separately.

Getting to Know Your Phone

Calling Features

• Domestic Long Distance

• Domestic Roaming

• 411® Search

• Caller ID

• Caller ID Blocking

• Call Waiting

• 3-Way Calling

• Call Forwarding

Messaging*

1. From the Home screen, tap Message + g

Compose.

2. Enter the name or number of the person you want to send

the message to and you’ll see matching contacts. Or just

enter a phone number.

3. Tap in the message area and enter your message.

4. To add an attachment to your message, tap the Plus.

5. Review your message and tap Send.

NOTE: Messages to participating networks in Mexico, Canada and Puerto Rico are charged

at domestic rates.

Services and Features

* Additional and Unlimited Texting applies when sending and receiving (i) Instant

Messages, Text Alerts and Picture Messaging Portal Messages; (ii) messages with

non-Verizon Wireless customers in the U.S. or participating networks in Mexico,

Canada and Puerto Rico; or (iii) via email. Unlimited Texting also includes Mobile to

Mobile Messages with Verizon Wireless Customers. For Additional Texts, overage

messaging rates default to those of your Calling Plan. Premium Messaging programs,

International Messaging and International Roaming not included. Compatible device

required for text, picture and/or video messaging. Data charges will apply for sending

and receiving picture and video messages.

Apps & More

Play it up with music, ringtones, wallpapers, apps and games.

Keep up with Twitter™ and Facebook. We’ve got apps that help

you do it all.

Data charges may apply.

Installing Apps

1. From the Home screen, tap for the Google™ Play

Store.

2. Tap an app you want to download and tap Install or the

app’s price.

3. Tap Accept after reviewing the app’s permissions.

Viewing Apps

To view preloaded and downloaded apps on your phone, from

the Home screen, tap Apps.

Web Browsing

From the Home screen, tap Chrome.

Services and Features

International Services

International Calling

Anytime Minutes rate plus the following international

surcharges:

• 10¢/min. to Mexico landline numbers

• 29¢/min. to Mexico wireless numbers, Canada, U.S. Virgin

Islands and Northern Mariana Islands

International Text Messaging

• 25¢ per message, per address sent and received

International Picture and Video Messaging

• 50¢ per message, per address sent

• 25¢ per message received

Data charges will apply for sending and receiving picture and

video messaging.

For further information, as well as latest available services,

location and rates, including International Roaming, visit

verizonwireless.com/prepaidglobal.

Location Based Services

This phone can determine its location, which is useful for

services such as navigation, shopping and weather. For your

safety, it’s defaulted to only acquire your location when you dial

911. To use Location Based Services, from the Home screen

tap Apps > Settings > Location and tap the ON/OFF

to turn on.

*Locations and rates subject to change without notice. While roaming internationally,

you may be prompted to dial the phone number you are calling twice. Unlimited Calling,

Text Bundles and Unlimited Night, Weekend, Mobile to Mobile and Anytime Minutes

do not apply to International Services. International Roaming Coverage only available

on participating networks and is not guaranteed. Data services and features not

available when roaming.

Services and Features

VZ Navigator®

Select the app or download from Google Play Store.

Go to verizonwireless.com/navigator for more details and

pricing.

*Your wireless device can determine its (and your) physical, geographical location

(“Location Information”) and can associate Location Information with other data.

Additionally, certain applications, services and programs are capable of accessing,

collecting, storing and using Location Information and disclosing Location

Information to others. You should use caution when determining whether or not

Location Information should be made available to others and you should review any

applicable third party policies before providing access. To limit potential unauthorized

access to your Location Information, Verizon Wireless offers various mechanisms

and settings to manage access to location data. By enabling location settings, you are

permitting third party access to Location Information through software, widgets or

peripheral components you choose to download, add or attach to your wireless device

or through web access, messaging capabilities or other means and you are authorizing

Verizon Wireless to collect, use and disclose your Location Information as appropriate

to provide you with any location services that you enabled.

Services and Features

My Verizon App

Manage your account, track your usage, edit account

information, pay your bill and more.

Get Help Using Your Phone

Use your Help App. Get assistance at your fingertips,

right from your phone.

Call (888) 294-6804 for customer support.

More Information

For more information a Device Manual is

available on demand—simply download at

verizonwireless.com/support.

Support and More

User Guide

Services and Features

Important Customer Information

The services described in this brochure are only for your

personal use. They are subject to the Customer Agreement,

your Calling Plan, the Verizon Wireless Privacy Principles

and Internet Privacy Policy (both of which can be viewed at

verizonwireless.com) and the following terms and conditions,

as applicable. You agree to comply with all applicable laws,

rules, regulations and policies when using these services. In

addition to your rights under the Customer Agreement, we may

terminate or modify all services upon notice. Verizon Wireless

is not responsible for third-party content you encounter using

these services, including any possible defamation, obscenity

or profanity. Content, content pricing, service functionality

and menu order may change without notice. Unless otherwise

indicated, data sessions will terminate after 30 seconds of

inactivity.

Device Recycling Program

Recycle your used device with Verizon Wireless. You can receive

a Verizon Wireless Virtual Gift Card if your device qualiﬁes, or

you can donate it to HopeLine® from Verizon, a program that

provides support to victims and survivors of domestic violence.

For more information visit

verizonwireless.com/device-recycle.

Warranty Replacements

If you’re having a problem with your wireless device, just contact

Verizon Wireless toll-free at 1-866-406-5154 from a landline

phone.

Assistive Communication Devices

TTY (Text Telephony) and TDD (Telecommunications Device for

the Deaf) allow individuals who are deaf, hard of hearing, or have

speech or language disabilities to communicate by telephone.

Important Customer Information

When a user types his or her conversation on a TTY keyboard,

it is transmitted as tones through the telephone. Tones are

received by the other person’s TTY, translated into text and

displayed on the screen. In order to use the TTY network, you

must have a TTY-compatible phone and be in the TTY mode to

place or receive calls. Note that most digital wireless devices

are TTY-compatible.

Data Charges and Location Based Services

Verizon Wireless charges you for all data and content sent or

received using our network (including any network overhead

and/or Internet Protocol overhead associated with content

sent or received), as well as resolution of Internet Protocol

addresses from domain names. Sending or receiving data

using a virtual private network (VPN) involves additional VPN

overhead for which you will be charged. Please note that certain

applications or widgets periodically send and receive data in

the background, without any action by the user, and you will be

billed for such data use.

Many services and applications offered through your device

may be provided by third parties. Before you use, link to or

download a service provided by a third party, or an application

such as a non–Verizon Wireless location-based GPS-type

service, chat room, marketplace or social network from

your device, you should review the terms of such service or

application and applicable privacy policy. Personal information

you submit may be read, collected or used by the service or

application provider and/or other users of those forums.

Verizon Wireless is not responsible for any information, content

or services you access, download or use from the Internet.

You are responsible for maintaining virus and other Internet

Important Customer Information

security protections when accessing service. For additional

information, visit the Verizon Content Policy at

responsibility.verizon.com/contentpolicy.

Your Verizon Wireless customer agreement terms and

conditions and certain other speciﬁcally identiﬁed terms

govern your use of any Verizon Wireless products and services.

Prepaid Calling Plans

If you want to change from prepaid service to postpay service,

any remaining funds in your account will be credited to your

postpay account. We can’t give you any credit for transaction

taxes you may have paid when depositing funds into your

account, so you could end up paying the same taxes twice.

Your balance may not exceed $1,000 and you may be prevented

from making payments to your account if it reaches $1,000.

Cash applied to your account through Verizon Wireless’ Bill

Payment Kiosks will have taxes deducted from the total amount

entered at the applicable rate. Minimum payment is $15;

maximum payment is $600. When paying with a credit card,

maximum is $250. You may replenish up to 10 times or $600 in

a rolling 30-day period. Transaction fees may apply for some

methods of payment.

Important Customer Information

Verizon Wireless Prepaid

If you are on a Prepaid Monthly Plan, you must have a sufﬁcient

account balance at the time of renewal to cover the Monthly

Access in order to receive your plan beneﬁts. Monthly Access

will be charged on the same date each month, unless you have

insufﬁcient funds to cover the Monthly Access.

Some Verizon Wireless services and features, including Verizon

(Video and Mobile TV), Extended Warranty, Wireless Phone

Protection, Total Equipment Coverage, Roadside Assistance,

Detailed Billing and Premium and Visual Voice Mail are not

available with the Prepaid Calling Plans.

411 Search: When outside the Verizon Wireless Prepaid Rate

and Coverage Area, 411 Search rates, automatic connection

and enhanced services may vary. For connected calls, the part

of the call that occurs prior to connection may be billed at

a different rate than the part of the call that occurs after

connection. Additional toll and long distance charges may apply.

Hearing Aid Compatibility Information

This phone has been tested and rated for use with hearing aids

for some of the wireless technologies that it uses. However,

there may be some newer wireless technologies used in this

phone that have not been tested yet for use with hearing aids.

It is important to try the different features of this phone

thoroughly and in different locations, using your hearing aid

or cochlear implant, to determine if you hear any interfering

noise. Consult your service provider or the manufacturer of

this phone for information on hearing aid compatibility. If you

have questions about return or exchange policies, consult your

service provider or phone retailer.

Important Customer Information

Para una copia de este documento en espanol, visite nuestro

website: vzw.com/espanol.

My Verizon Wireless Customer Agreement

Thanks for choosing Verizon Wireless. In this Prepaid

Customer Agreement, you’ll ﬁnd important information

about your Service, including our ability to make changes to

your Service or this Agreement’s terms, our liability if things

don’t work as planned and how any disputes between us must

be resolved in arbitration or small claims court. If you’re

signing up for Service for a minimum contract term, you’ll

also ﬁnd information about that contract term and what

happens if you cancel a line of Service early or don’t pay on

time.

My Service

Your Service terms and conditions are part of this

Agreement. Your Plan includes your monthly allowances and

features, where you can use them (your “Coverage Area”), and

their monthly and pay-per-use charges. You can also subscribe

to several Optional Services, like data add-on packages.

Together, your Plan and any Optional Services you select are

your Service. The terms and conditions for your Service can be

found in the brochures that are available when you activate, or

online at verizonwireless.com.

How Do I Accept This Agreement?

You accept this Agreement by:

• Agreeing in writing, by email, over the phone, or in person;

• Opening a package that says you are accepting by opening

it; or

• Activating your Service.

Prepaid Customer Agreement

Important Customer Information

When you accept, you’re representing that you are at least 18

years old and are legally able to accept an agreement. If you’re

accepting for an organization, you’re representing that you are

authorized to bind that organization, and where the context

requires, “you” means the organization. By accepting, you are

agreeing to every provision of this Agreement whether or not

you have read it.

No refunds will be granted after 14 days or if your account

has been activated. If you change your device or receive a

Service Promotion, you may be required to change your Plan to

one that we are currently offering at this time.

My Privacy

We collect personal information about you. We gather some

information through our relationship with you, such as

information about the quantity, technical conﬁguration, type,

destination and amount of your use of our telecommunications

services. You can ﬁnd out how we use, share and protect the

information we collect about you in the Privacy Policy, available

at verizon.com/privacy.

By entering this Agreement, you consent to our data collection,

use and sharing practices described in our Privacy Policy. We

provide you with choices to limit, in certain circumstances, our

use of the data we have about you. You can review these choices

at verizon.com/privacy#limits. If there are additional speciﬁc

advertising and marketing practices for which your consent

is necessary, we will seek your consent (such as through the

privacy-related notices you receive when you purchase or use

our products and services) before engaging in those practices.

Many services and applications offered through your device

may be provided by third parties. Before you use, link to or

download a service or application provided by a third party,

you should review the terms of such service or application and

Important Customer Information

applicable privacy policy. Personal information you submit may

be read, collected or used by the service or application provider

and/or other users of those forums.

You consent to allow Verizon Wireless and anyone who collects

on our behalf to contact you about your account status,

including past-due or current charges, using prerecorded

calls, email and calls or messages delivered by an automatic

telephone dialing system to any wireless phone number or

email address you provide. Verizon Wireless will treat any email

address you provide as your private email that is not accessible

by unauthorized third parties. Unless you notify us that your

wireless service is based in a different time zone, calls will be

made to your cellular device during permitted calling hours

based upon the time zone afﬁliated with the mobile telephone

number you provide.

Can I Take My Wireless Phone Number to Another

Carrier?

You may be able to take or “port” your wireless phone number

to another carrier. If you port a number from us, we’ll treat it

as though you asked us to cancel your Service for that number.

After the porting is completed, you won’t be able to use our

service for that number, but you’ll remain responsible for all

fees and charges through the end of that billing cycle, just like

any other cancellation. If you’re a Prepaid customer, you won’t

be entitled to a refund of any balance on your account. If you

port a number to us, please be aware that we may not be able

to provide some services right away, such as 911 location

services. You don’t have any rights to your wireless phone

number, except for any right you may have to port it.

Important Customer Information

Directory Information

We will not publish your wireless phone number in any available

directory or give it to anyone for that purpose, unless you ask

us to.

Can Verizon Wireless Change This Agreement or My

Service?

We may change prices or any other term of your Service or this

Agreement at any time, but we’ll provide notice ﬁrst. If you use

your Service after the change takes effect, that means you’re

accepting the change. Notwithstanding this provision, if we

make any changes to the dispute resolution provision of this

Agreement, such changes will not affect the resolution of any

disputes that arose before such change.

My Wireless Device

Your wireless device must comply with Federal Communications

Commission regulations, be certiﬁed for use on our network

and be compatible with your Service. Please be aware that we

may change your wireless device’s software, applications or

programming remotely, without notice. This could affect your

stored data, or how you’ve programmed or use your wireless

device. By activating Service that uses a SIM (Subscriber Identity

Module) card, you agree that we own the intellectual property

and software in the SIM card, that we may change the software or

other data in the SIM card remotely and without notice, and that

we may utilize any capacity in the SIM card for administrative,

network, business and/or commercial purposes. If you bought a

wireless device for Postpay Service from Verizon Wireless that

doesn’t use a SIM card, and you want to reprogram it for use with

another wireless network, the default programming code is set

to “000000” or “123456.” But please note that your wireless

Important Customer Information

device may not work with another wireless network, or the

other wireless carrier may not accept your wireless device on its

network. If you activate a 3G phone-in-the-box wireless device

for Prepaid Service, it can only be used for Prepaid Service during

the ﬁrst six (6) months after activation. If you activate a 4G LTE

phone-in-the-box wireless device for Prepaid Service, it cannot

be used with any other service until it is ﬁrst activated on Prepaid

Service and the ﬁrst monthly payment is made.

Where and How Does Verizon Wireless Service Work?

Wireless devices use radio transmissions, so unfortunately you

can’t get Service if your device isn’t in range of a transmission

signal. And please be aware that even within your Coverage

Area, many things can affect the availability and quality of

your Service, including network capacity, your device, terrain,

buildings, foliage and weather.

How Can I Prevent Unintended Charges on My Bill?

You agree to pay all access, usage and other charges that you

or any other user of your wireless device incurred. If multiple

wireless devices are associated with your account, you agree

to pay all charges incurred by users of those wireless devices.

Many services and applications are accessible on or through

wireless devices, including purchases of games, movies, music

and other content. Some of these services are provided by

Verizon Wireless. Others are provided by third parties that may

offer the option to bill the charges to your Verizon Wireless

bill or other methods of payment. Charges may be one-time

or recurring. The amount and frequency of the charges will be

disclosed to you or the person using your device or a device

associated with your account at the time a purchase is made.

If the purchaser chooses to have the charges billed to your

account, such charges will become part of the amount due for

that billing cycle. Verizon Wireless offers tools to block or

Important Customer Information

restrict these services, and to block all billing for third-party

services on your Verizon Wireless bill, at

verizonwireless.com/myverizon.

Government Taxes, Fees and Surcharges

You must pay all taxes, fees and surcharges set by federal, state

and local governments. Please note that we may not always be

able to notify you in advance of changes to these charges.

What Are Roaming Charges?

You’re “roaming” whenever your wireless device uses a

transmission site outside your Coverage Area, or uses another

company’s wireless network. Sometimes roaming happens even

when you’re within your Coverage Area. There may be higher

rates and extra charges (including charges for long distance,

tolls or calls that don’t connect) for roaming calls, depending on

your Plan.

How Does Verizon Wireless Calculate My Charges?

For charges based on the amount of time used or data sent

or received, we’ll round up any fraction to the next full minute

or, depending on how you’re billed for data usage, the next full

megabyte or gigabyte. For outgoing calls, usage time starts

when you ﬁrst press Send or the call connects to a network and,

for incoming calls, it starts when the call connects to a network

(which may be before it rings). Usage time may end several

seconds after you press End or after the call disconnects. For

calls made on our network, we charge only for calls that are

answered, including by machines.

How and When Can I Dispute Charges?

If you’re a Prepaid customer, you can dispute a charge within

180 days of the date the disputed charge was incurred.

YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL

Important Customer Information

OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT

IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN

ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH

DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER

SERVICE ADDRESS ON YOUR BILL, OR SEND US A

COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT

VERIZONWIRELESS.COM), WITHIN THE 180-DAY PERIOD

MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING

OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL

HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH

SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL

CLAIMS CASE REGARDING ANY SUCH DISPUTE.

What Are My Rights for Dropped Calls or Interrupted

Service?

If you drop a call in your Coverage Area, redial. If it’s answered

within 5 minutes, call us within 45 days, and we’ll give you a

1-minute airtime credit. Please be aware that these are your

only rights for dropped calls or interrupted Service.

About My Payments

If you’re a Prepaid customer, you may replenish your balance

at any time before the expiration date by providing us with

another payment. Your balance may not exceed $1,000 and you

may be prevented from replenishing if your balance reaches

$1,000. We will suspend service when your account reaches the

expiration date and any unused balance will be forfeited.

We may charge you up to $25 for any returned check.

What If My Wireless Device Gets Lost or Stolen?

We’re here to help. It’s important that you notify us right away,

so we can suspend your Service to keep someone else from

using it.

Important Customer Information

What Are Verizon Wireless’ Rights to Limit or End

Service or End This Agreement?

We can, without notice, limit, suspend or end your Service or

any agreement with you for any good cause, including, but not

limited to: (1) if you: (a) breach this Agreement; (b) resell your

Service; (c) use your Service for any illegal purpose, including

use that violates trade and economic sanctions and prohibitions

promulgated by any U.S. governmental agency; (d) install,

deploy or use any regeneration equipment or similar mechanism

(for example, a repeater) to originate, amplify, enhance,

retransmit or regenerate an RF signal without our permission;

(e) steal from or lie to us; or, if you are a Postpay customer, (f)

pay late more than once in any 12 months; (g) incur charges

larger than a required deposit or billing limit, or materially in

excess of your monthly access charges (even if we haven’t

yet billed the charges); (h) provide credit information we can’t

verify; or (i) are unable to pay us or go bankrupt; or (2) if you, any

user of your device or any account manager on your account: (a)

threaten, harass, or use vulgar and/or inappropriate language

toward our representatives; (b) interfere with our operations;

modify your device from its manufacturer’s speciﬁcations; or

(e) use your Service in a way that negatively affects our network

or other customers. We can also temporarily limit your Service

for any operational or governmental reason.

Important Customer Information

Disclaimer of Warranties

We make no representations or warranties, express or

implied, including, to the extent permitted by applicable

law, any implied warranty of merchantability or ﬁtness

for a particular purpose, about your Service, your wireless

device, or any applications you access through your wireless

device. We do not warrant that your wireless device will

work perfectly or will not need occasional upgrades or

modiﬁcations, or that it will not be negatively affected by

network-related modiﬁcations, upgrades or similar activity.

If you download or use applications, services or software

provided by third parties (including voice applications), 911

or E911, or other calling functionality, may work differently

than services offered by us, or may not work at all. Please

review all terms and conditions of such third-party products.

Verizon Wireless is not responsible for any third-party

information, content, applications, or services you access,

download or use on your device. You are responsible for

maintaining virus and other Internet security protections

when accessing these third-party products or services. For

additional information, visit the Verizon Content Policy at

responsibility.verizon.com/contentpolicy.

Please be aware that if you activated your wireless device

through our Open Development program, we can’t vouch for

the device’s call quality or overall functionality.

Waivers and Limitations of Liability

You and Verizon Wireless both agree to limit claims against

each other for damages or other monetary relief to direct

damages. This limitation and waiver will apply regardless of

the theory of liability. That means neither of us will try to

get any indirect, special, consequential, treble or punitive

damages from the other. This limitation and waiver also

Important Customer Information

applies if you bring a claim against one of our suppliers, to

the extent we would be required to indemnify the supplier for

the claim. You agree we aren’t responsible for problems caused

by you or others, or by any act of God. You also agree we aren’t

liable for missed or deleted voice mails or other messages, or

for any information (like pictures) that gets lost or deleted if

we work on your device. If another wireless carrier is involved in

any problem (for example, while you’re roaming), you also agree

to any limitations of liability in its favor that it imposes.

HOW DO I RESOLVE DISPUTES WITH VERIZON

WIRELESS?

WE HOPE TO MAKE YOU A HAPPY CUSTOMER, BUT IF

THERE’S AN ISSUE THAT NEEDS TO BE RESOLVED, THIS

SECTION OUTLINES WHAT’S EXPECTED OF BOTH OF US.

YOU AND VERIZON WIRELESS BOTH AGREE TO RESOLVE

DISPUTES ONLY BY ARBITRATION OR IN SMALL CLAIMS

COURT. YOU UNDERSTAND THAT BY THIS AGREEMENT

YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN

COURT OR IN FRONT OF A JURY. WHILE THE PROCEDURES

MAY BE DIFFERENT, AN ARBITRATOR CAN AWARD THE

SAME DAMAGES AND RELIEF, AND MUST HONOR THE

SAME TERMS IN THIS AGREEMENT, AS A COURT WOULD. IF

THE LAW ALLOWS FOR AN AWARD OF ATTORNEYS’ FEES,

AN ARBITRATOR CAN AWARD THEM TOO. WE ALSO BOTH

AGREE THAT:

(1) THE FEDERAL ARBITRATION ACT APPLIES TO THIS

AGREEMENT. EXCEPT FOR SMALL CLAIMS COURT CASES

THAT QUALIFY, ANY DISPUTE THAT IN ANY WAY RELATES

TO OR ARISES OUT OF THIS AGREEMENT OR FROM ANY

EQUIPMENT, PRODUCTS, AND SERVICES YOU RECEIVE FROM

US (OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS

OR SERVICES), INCLUDING ANY DISPUTES YOU HAVE WITH

Important Customer Information

OUR EMPLOYEES OR AGENTS, WILL BE RESOLVED BY ONE

OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN

ARBITRATION ASSOCIATION (“AAA”) OR BETTER BUSINESS

BUREAU (“BBB”). YOU CAN ALSO BRING ANY ISSUES YOU

MAY HAVE TO THE ATTENTION OF FEDERAL, STATE OR

LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS,

THEY CAN SEEK RELIEF AGAINST US FOR YOU.

(2) UNLESS YOU AND VERIZON WIRELESS AGREE

OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE

COUNTY OF YOUR BILLING ADDRESS. FOR CLAIMS OVER

$10,000, THE AAA’S WIRELESS INDUSTRY ARBITRATION

(“WIA”) RULES WILL APPLY. IN SUCH CASES, THE LOSER CAN

ASK FOR A PANEL OF THREE NEW ARBITRATORS TO REVIEW

THE AWARD. FOR CLAIMS OF $10,000 OR LESS, THE PARTY

BRINGING THE CLAIM CAN CHOOSE EITHER THE AAA’S

RULES FOR CONSUMER DISPUTES OR THE BBB’S RULES FOR

BINDING ARBITRATION OR, ALTERNATIVELY, CAN BRING AN

INDIVIDUAL ACTION IN SMALL CLAIMS COURT. YOU CAN

GET PROCEDURES, RULES AND FEE INFORMATION FROM

THE AAA (ADR.ORG), THE BBB (BBB.ORG) OR FROM US. FOR

CLAIMS OF $10,000 OR LESS, YOU CAN CHOOSE WHETHER

YOU’D LIKE THE ARBITRATION CARRIED OUT BASED ONLY

ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A

HEARING IN-PERSON OR BY PHONE.

(3) THIS AGREEMENT DOESN’T ALLOW CLASS OR

COLLECTIVE ARBITRATIONS EVEN IF THE AAA OR BBB

PROCEDURES OR RULES WOULD. NOTWITHSTANDING

ANY OTHER PROVISIONS OF THIS AGREEMENT, THE

ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE

RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY

SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY

TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S

INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR

PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY

Important Customer Information

OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN

ANY ARBITRATION HELD UNDER THIS AGREEMENT.

ANY QUESTION REGARDING THE ENFORCEABILITY

OR INTERPRETATION OF THIS PARAGRAPH SHALL BE

DECIDED BY A COURT AND NOT THE ARBITRATOR.

(4) IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER

THIS AGREEMENT, THE PARTY SEEKING ARBITRATION

MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE

IN WRITING AT LEAST 30 DAYS IN ADVANCE OF INITIATING

THE ARBITRATION. NOTICE TO VERIZON WIRELESS SHOULD

BE SENT TO VERIZON WIRELESS DISPUTE MANAGER, ONE

VERIZON WAY, VC52N080, BASKING RIDGE, NJ 07920. THE

NOTICE MUST DESCRIBE THE NATURE OF THE CLAIM AND

THE RELIEF BEING SOUGHT. IF WE ARE UNABLE TO RESOLVE

OUR DISPUTE WITHIN 30 DAYS, EITHER PARTY MAY THEN

PROCEED TO FILE A CLAIM FOR ARBITRATION. WE’LL PAY

ANY FILING FEE THAT THE AAA OR BBB CHARGES YOU FOR

ARBITRATION OF THE DISPUTE. IF YOU PROVIDE US WITH

SIGNED WRITTEN NOTICE THAT YOU CANNOT PAY THE

FILING FEE, VERIZON WIRELESS WILL PAY THE FEE DIRECTLY

TO THE AAA OR THE BBB. IF THAT ARBITRATION PROCEEDS,

WE’LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR

FEES CHARGED LATER, AS WELL AS ANY APPEAL TO A

PANEL OF THREE NEW ARBITRATORS (IF THE ARBITRATION

AWARD IS APPEALABLE UNDER THIS AGREEMENT).

(5) WE ALSO OFFER CUSTOMERS THE OPTION OF

PARTICIPATING IN A FREE INTERNAL MEDIATION PROGRAM.

THIS PROGRAM IS ENTIRELY VOLUNTARY AND DOES NOT

AFFECT EITHER PARTY’S RIGHTS IN ANY OTHER ASPECT

OF THESE DISPUTE RESOLUTION PROCEDURES. IN OUR

VOLUNTARY MEDIATION PROGRAM, WE WILL ASSIGN AN

EMPLOYEE WHO’S NOT DIRECTLY INVOLVED IN THE DISPUTE

TO HELP BOTH SIDES REACH AN AGREEMENT. THAT PERSON

HAS ALL THE RIGHTS AND PROTECTIONS OF A MEDIATOR

Important Customer Information

AND THE PROCESS HAS ALL OF THE PROTECTIONS

ASSOCIATED WITH MEDIATION. FOR EXAMPLE, NOTHING SAID

IN THE MEDIATION CAN BE USED LATER IN AN ARBITRATION

OR LAWSUIT. IF YOU’D LIKE TO KNOW MORE, PLEASE

CUSTOMER SERVICE. IF YOU’D LIKE TO START THE MEDIATION

PROCESS, PLEASE GO TO VERIZONWIRELESS.COM OR CALL

CUSTOMER SERVICE FOR A NOTICE OF DISPUTE FORM TO FILL

OUT, AND MAIL, FAX OR EMAIL IT TO US ACCORDING TO THE

DIRECTIONS ON THE FORM.

(6) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN

SETTLEMENT OFFER ANYTIME BEFORE ARBITRATION

BEGINS. THE AMOUNT OR TERMS OF ANY SETTLEMENT

OFFER MAY NOT BE DISCLOSED TO THE ARBITRATOR

UNTIL AFTER THE ARBITRATOR ISSUES AN AWARD ON

THE CLAIM. IF YOU DON’T ACCEPT THE OFFER AND THE

ARBITRATOR AWARDS YOU AN AMOUNT OF MONEY THAT’S

MORE THAN OUR OFFER BUT LESS THAN $5,000, OR IF

WE DON’T MAKE YOU AN OFFER, AND THE ARBITRATOR

AWARDS YOU ANY AMOUNT OF MONEY BUT LESS THAN

$5,000, THEN WE AGREE TO PAY YOU $5,000 INSTEAD OF

THE AMOUNT AWARDED. IN THAT CASE WE ALSO AGREE TO

PAY ANY REASONABLE ATTORNEYS’ FEES AND EXPENSES,

REGARDLESS OF WHETHER THE LAW REQUIRES IT FOR

YOUR CASE. IF THE ARBITRATOR AWARDS YOU MORE THAN

$5,000, THEN WE WILL PAY YOU THAT AMOUNT.

(7) AN ARBITRATION AWARD AND ANY JUDGMENT

CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT

CAN’T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE

THE AWARD ITSELF.

Important Customer Information

(8) IF FOR SOME REASON THE PROHIBITION ON CLASS

ARBITRATIONS SET FORTH IN SUBSECTION (3) CANNOT BE

ENFORCED, THEN THE AGREEMENT TO ARBITRATE WILL

NOT APPLY.

(9) IF FOR ANY REASON A CLAIM PROCEEDS IN COURT

RATHER THAN THROUGH ARBITRATION, YOU AND

VERIZON WIRELESS AGREE THAT THERE WILL NOT

BE A JURY TRIAL. YOU AND VERIZON WIRELESS

UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY

JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM

ARISING OUT OF OR RELATING TO THIS AGREEMENT IN

ANY WAY. IN THE EVENT OF LITIGATION, THIS PARAGRAPH

MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL

BY THE COURT.

About This Agreement

If we don’t enforce our rights under this Agreement in one

instance, that doesn’t mean we won’t or can’t enforce those

rights in any other instance. You cannot assign this Agreement

or any of your rights or duties under it without our permission.

However, we may assign this Agreement or any debt you owe us

without notifying you.

If you’re a Prepaid customer and we send notices to you, they

will be considered received immediately if we send them to

your wireless device or to any email or fax number you’ve

given us, or if we post them as a pre-call notiﬁcation on

your service, or after three days if we mail them to the most

current address we have for you. If you need to send notices

to us, please send them to the Customer Service Prepaid

address at verizonwireless.com/contactus.

If any part of this Agreement, including anything regarding

the arbitration process (except for the prohibition on class

arbitration as explained in part 8 of the dispute resolution

section above), is ruled invalid, that part may be removed

from this Agreement.

This Agreement and the documents it incorporates form

the entire Agreement between us. You can’t rely on any

other documents, or on what’s said by any Sales or Customer

Service Representatives, and you have no other rights

regarding Service or this Agreement. This Agreement isn’t

for the beneﬁt of any third party except our parent companies,

afﬁliates, subsidiaries, agents, predecessors and successors

in interest. Except where we’ve agreed otherwise elsewhere

in this Agreement, this Agreement and any disputes covered

by it are governed by federal law and the laws of the state

encompassing the area code of your wireless phone number

when you accepted this Agreement, without regard to the

conﬂicts of laws rules of that state.

Media Center and Verizon Apps

You will be responsible for all charges incurred until the Apps

are deleted from your account, even if you lose or replace your

phone, block Media Center/ Verizon Apps on your phone or

your account is suspended. You agree: (1) to use Apps only on

the phone to which they are downloaded, even if downloaded

pursuant to an unlimited or other long-term subscription, unless

transfers to replacement phones are explicitly permitted

by Verizon Wireless; (2) not to (i) harass, offend, threaten,

embarrass, distress or invade the privacy of any individual or

entity; (ii) provide false information or impersonate another

person; and /or (iii) take any action that infringes upon any

Important Customer Information

third party’s copyright, trademark, patent or other intellectual

property right(s); and (3) to the license agreement, if any,

between you and each app developer.

Important Customer Information

Activation and

Service Guide

Guía de Activación y Servicio

Bienvenido a Verizon Wireless. Esta guía te enseñará a

configurar y a usar tu teléfono, tener acceso a funciones

especiales, recibir ayuda y otra información importante.

Funciones del teléfono

Conoce tu teléfono

Tecla de

Volumen

Aplicaciones

recientes

Inicio

Atrás

Tecla de

encendido/bloqueo

Conector para Audífonos

Cámara delantera

Conoce tu teléfono

Puerto para USB/cargador

Cámara trasera

Altavoz

Flash

Conoce tu teléfono

Paso 1. Para quitar la cubierta trasera

1. Sujeta el teléfono ﬁrmemente.

2. Localiza el retén de liberación de la cubierta y levanta con

cuidado la tapa.

Paso 2. Para insertar la batería

1. Inserta la batería en la parte trasera del teléfono,

asegurándote de alinear los contactos dorados.

2. Presiona con cuidado para asegurar la batería.

Configurar tu teléfono

Conoce tu teléfono

Paso 3. Para colocar nuevamente la cubierta trasera

Coloca nuevamente la tapa trasera en la parte posterior

del teléfono. A continuación, presiona a lo largo de los

ejes para asegurar la tapa.

Paso 4. Para cargar el teléfono

Antes de encender el teléfono, cárgalo completamente.

Conecta el extremo más pequeño del cable en el puerto/

cargador USB de tu teléfono y el otro extremo en el

cargador. A continuación, conecta el cargador a un

tomacorriente de corriente para cargar el teléfono.

¡ADVERTENCIA! Usa solamente un accesorio de carga aprobado para cargar el teléfono.

El manejo inapropiado del puerto de carga, así como el uso de un cargador no compatible,

pudiera causar daños al dispositivo y anular la garantía.

Conoce tu teléfono

Paso 5. Para encender o apagar tu teléfono

• Para ENCENDER, presiona sin soltar el tecla de

encendido/bloqueo.

• Para APAGAR, presiona sin soltar el tecla de

encendido/bloqueo y sigue las indicaciones.

OPCIONAL: Instalación de la tarjeta SIM 4G LTE.

La tarjeta SIM viene preinstalada en tu smartphone. Si

necesitas reemplazar tu tarjeta SIM, consulta las siguientes

instrucciones.

1. Si la batería está en el teléfono, retírala con cuidado.

2. Desliza la tarjeta SIM de la ranura de la tarjeta SIM.

3. Desliza cuidadosamente la nueva tarjeta SIM en la ranura

con el logotipo de Verizon hacia arriba.

Conoce tu teléfono

Tienes 3 opciones para activar tu cuenta.

IMPORTANTE: Antes de comenzar, asegúrate de que tu smartphone 4G LTE

esté completamente cargado, según se describe en Conﬁgurar tu teléfono

(página 45).

Opción 1 – Activación a través del teléfono

Usa tu teléfono para activar el servicio 4G LTE.

Paso 1. Enciende tu teléfono.

Paso 2. Toca Activate My Phone.

Paso 3. Sigue los pasos en la pantalla para activar tu teléfono.

Paso 4. Al llegar a la pantalla de conﬁrmación, escribe tu número

de teléfono y código de seguridad de la cuenta.

Paso 5. Reinicia tu teléfono para completar la activación. La

activación de servicio podría tomar hasta 15 minutos.

Paso 6. Sigue el asistente de conﬁguración (Setup Wizard)

para personalizar tu teléfono.

IMPORTANTE: Si no puedes activar tu teléfono usando la Opción 1, usa la

Opción 2

Activa tu servicio

Conoce tu teléfono

IMPORTANTE: Antes de comenzar, asegúrate de que tu smartphone 4G LTE

esté completamente cargado, según se describe en Conﬁgurar tu teléfono

(página 45).

Opción 2 - Activación en línea

Puedes usar una computadora o un tablet con conexión a

Internet para activar tu teléfono.

Paso 1. Visita www.verizonwireless.com/activate.

Paso 2. Sigue los pasos para completar la activación.

Paso 3. Al llegar a la pantalla de confirmación, escribe tu

número de teléfono y código de seguridad de la cuenta.

Paso 4. Enciende tu teléfono completamente cargado. La

activación de servicio podría tomarse hasta 15 minutos.

Paso 5. Sigue los pasos del asistente de configuración (Setup

Wizard) para configurar tu teléfono.

Paso 6. Regístrate en My Verizon. Visita

verizonwireless.com/myverizon.

IMPORTANTE: Si no puedes activar tu teléfono usando la Opción 2, usa la

Opción 3

Conoce tu teléfono

IMPORTANTE: antes de comenzar, asegúrate de que tu smartphone 4G LTE

esté completamente cargado, según se describe en Conﬁgurar tu teléfono

(página 45).

Opción 3 - Activación por llamada desde otro teléfono

Puedes llamarnos para activar tu teléfono.

Paso 1. Desde otro teléfono, marca 866.893.7723 y sigue las

indicaciones para iniciar la activación de tu teléfono.

Paso 2. Se te pedirá la siguiente información:

• El tipo de teléfono que quieres activar

• El número de identificación de 20 dígitos de la tarjeta

SIM que aparece en la tarjeta SIM

• Tu código postal de 5 dígitos

Paso 3. Escribe tu número de teléfono y código de seguridad

de la cuenta.

Paso 4. Enciende tu teléfono completamente cargado.

La activación de servicio podría tomar hasta

15 minutos.

Paso 5. Sigue los pasos del asistente de configuración

(Setup Wizard) para configurar tu teléfono.

Paso 6. Regístrate en My Verizon. Visita

verizonwireless.com/myverizon.

Conoce tu teléfono

Consejos para usar la pantalla táctil

Usa movimientos para tocar y moverte por toda la pantalla,

abre menús, selecciona objetos, haz acercamientos o

alejamientos en páginas web y más.

Existen diferentes formas de tocar que el teléfono puede

reconocer:

• Deslizar: desliza rápidamente tu dedo en cualquier

dirección.

• Arrastrar: arrastra tocando un objeto y muévelo hacia una

nueva posición.

• Doble toque: toca rápidamente dos veces para acercarte o

alejarte en una página web o fotografía.

• Multi toque: junta o separa tus dedos pulgar e índice para

acercarte o alejarte.

Conoce tu teléfono

Deslízate a la izquierda o

a la derecha para paneles

adicionales

Notificaciones

Estado

Menú Dock

Iniciar

aplicaciones

Atajos a

aplicaciones

Widgets

NOTA: Las imágenes e íconos en pantalla son simulados. El display puede variar. Las

instrucciones en esta guía pueden cambiar dependiendo de la versión del software

en tu aparato. Todos los procedimientos comienzan con el teléfono desbloqueado y

desde la pantalla de inicio, a menos que se especifique lo contrario.

Pantalla de inicio

Bloquea y desbloquea la pantalla

Evita presionar accidentalmente las teclas al bloquear tu

teléfono.

• Para Bloquear, presiona el tecla de encendido/bloqueo.

• Para Desbloquear, presiona el tecla de encendido/

bloqueo. Después desliza el dedo por la pantalla.

Backup Assistant

Plus

Backup Assistant (asistente de respaldo) es un servicio

que mantiene y cuida tus contactos respaldándolos

automáticamente en tu directorio. Si tu teléfono se te pierde

o se daña, o si lo actualizas a un nuevo modelo, tus contactos

serán restaurados de forma inalámbrica.

Haz una llamada

1. Desde la pantalla de inicio pulsa en Teléfono.

2. Introduce el número al que deseas llamar y pulsa en .

Recibe una llamada

Arrastra el icono Contestar hacia la derecha para contestar

una llamada.

Ignora una llamada

Arrastra el icono Ignorar hacia la izquierda para ignorar la

llamada.

Configura el buzón de voz

Presiona . Si escuchas un saludo, oprime para

interrumpirlo. Sigue el tutorial de conﬁguración.

Conoce tu teléfono

Accede al buzón de voz

Desde tu teléfono, oprime . Cuando escuches el

saludo, oprime para interrumpirlo. Sigue las instrucciones.

Desde cualquier teléfono, marca tu número de teléfono móvil.

Cuando escuches el saludo, oprime para interrumpirlo.

Sigue las instrucciones.

Bluetooth®

Cómo conectar tu aparato.

1. Desde la pantalla de inicio, pulsa en Aplicaciones >

Ajustes > Bluetooth, y después, pulsa ON/OFF

para encender.

2. Asegúrate de que el dispositivo de destino se pueda

detectar, para que el dispositivo pueda encontrarlo.

Consulta las instrucciones que vienen con el dispositivo

para averiguar cómo conﬁgurar en modo visible.

3. Pulsa BUSCAR. El dispositivo comenzará a buscar los

dispositivos Bluetooth dentro del alcance.

4. Cuando veas el nombre del dispositivo de destino que

aparece, toca el nombre. El dispositivo se intentará

sincronizar automáticamente con el dispositivo de

destino. Si la vinculación automática falla, introduuce la

contraseña suministrada con el dispositivo de destino.

Puede ser que el buzón de voz no esté disponible en algunas áreas. Sigue el tutorial

de configuración para proteger con contraseña tu buzón de voz de Verizon Wireless.

Se incurre en tiempo de uso y en otros cargos cuando se usa el buzón de voz desde

tu teléfono móvil. Los minutos de Llamadas de Móvil a Móvil no se aplican a la

recuperación de mensajes de voz; se te cobrará un cargo por mantener tu conexión al

buzón de voz. Verizon Wireless no es responsable por mensajes perdidos o borrados

de tu buzón de mensajes de voz, aún cuando los hayas guardado.

NOTA: los buzones de mensajes de voz que no se configuren dentro de 45 días, serán

cancelados. Tu buzón de mensajes de voz no está protegido con contraseña hasta que

estableces una contraseña siguiendo el tutorial de configuración.

NOTA: El uso de dispositivos o accesorios móviles mientras conduces puede ocasionar

distracción y puede ser ilegal. Siempre obedece las leyes y conduce con seguridad.

Conoce tu teléfono

Regístrate en My Verizon

Administra tu cuenta las 24 horas del día, los 7 días de la semana

Pulsa en la aplicación My Verizon Mobile en tu teléfono

o visita verizonwireless.com/myverizon.

• Haz pagos

• Conﬁgura Auto Pay

• Ve y administra lo que uses

• Cambia el precio de tu plan y las opciones de datos

• Personaliza funciones y más

Haz pagos

Usa tu tarjeta de crédito, débito o tarjeta de recarga de Verizon

Wireless para hacer un pago.†

Formas de pago:

1. Tu teléfono – Pulsa en Aplicaciones > My Verizon

Mobile o visita verizonwireless.com/myverizon desde tu

navegador móvil.

2. My Verizon online – Visita verizonwireless.com/

myverizon desde tu computadora.

3. Auto Pay – Regístrate y haz pagos automáticos

fácilmente.

* Se requiere teléfono compatible. Para información automatizada de la cuenta,

marca *611 desde tu teléfono móvil o marca (888) 294-6804 desde una línea

telefónica fija.

†Se aceptan Visa, MasterCard, American Express o Discover.

Administración de tu cuenta

Conoce tu teléfono

4. En la tienda

Visita una tienda de Verizon Wireless Communications o

cualquiera de nuestros agentes participantes o centros

de venta autorizados.

5. Servicio al cliente

Desde la pantalla de inicio pulsa en Teléfono y luego

marca

desde tu teléfono móvil de Verizon Wireless.

Tarifas por recarga y fechas de vencimiento

(una vez que se apliquen a la cuenta)

$15 a $29.99 30 días

$30 a $74.99 90 días

$75 a $99.99 180 días

$100 y más 365 días

Las tarjetas se venden por separado.

Conoce tu teléfono

Servicios y funciones

Funciones de llamada

• Larga distancia nacional

• Roaming nacional

• Servicio de Información 411® Search (Buscar)

• Identiﬁcador de llamadas

• Bloqueo de identiﬁcador de llamadas

• Llamada en espera

• Llamada entre tres

• Transferencia de llamada

Mensajería*

1. Desde la pantalla de inicio pulsa en Mensajería g

Redactar.

2. Introduce el nombre o número de la persona a quien

deseas enviar el mensaje y verás los contactos que

coincidan. O Introduce un número de teléfono.

3. Pulsa en el área de mensajes e introduce tu mensaje.

4. Para anexar un adjunto al mensaje, pulsa en Más.

5. Revisa el mensaje y pulsa en Enviar.

NOTA: Los mensajes en las redes participantes de México, Canadá y Puerto Rico se cobran

a precios nacionales.

Servicios y funciones

*Se aplican textos adicionales y textos ilimitados al enviar y recibir (i) mensajes

instantáneos, alertas de texto y mensajes del portal de fotomensajería; (ii) mensajes

con clientes que no sean de Verizon Wireless en los EE.UU. o redes participantes

en México, Canadá y Puerto Rico, o (iii) por medio de correo electrónico. Los textos

ilimitados también incluyen mensajes de móvil a móvil con clientes de Verizon

Wireless. Para textos adicionales, las tarifas por exceso de uso se aplican por

defecto a tu plan de llamadas. Los programas de mensajería premium, mensajería

internacional y roaming internacional no están incluidos. Se requiere un aparato

compatible para mensajería de texto, foto y video. Se aplicarán cargos por datos por

enviar y recibir mensajes de foto y de video.

Aplicaciones y mucho más

Disfruta de música, videos, fondos de pantalla, aplicaciones

y juegos. Mantente al día con Twitter® y Facebook. Tenemos

aplicaciones que te puedenayudar a hacer eso.

Pudieran aplicarse cargos por datos.

Instalar aplicaciones

1. Desde la pantalla de inicio pulsa en para Google™ Play

Store.

2. Toca una aplicación que desees descargar y toca Instalar

o el precio de la aplicación

3. Toca Aceptar después de revisar los permisos de la

aplicación.

Visualización de aplicaciones

Para ver las aplicaciones cargadas y descargadas en el teléfono,

en la pantalla de inicio, pulsa en Aplicaciones.

Navegar en Internet

Desde la pantalla de inicio, toca Chrome.

Servicios y funciones

Llamadas internacionales

Tarifa de minutos a cualquier hora más los siguientes recargos

internacionales:

• 10¢ por min. a números de líneas telefónicas ﬁjas

en México

• 29¢ por min. a números de móviles en México, Canadá, Islas

Vírgenes de los Estados Unidos e Islas Marianas del Norte

Mensajes de texto internacionales

• 25¢ por mensaje, por dirección enviada y recibida

Mensajes de foto y video internacionales

• 50¢ por mensaje, por dirección enviada

• 25¢ por mensaje recibido

Aplicarán cargos por datos por enviar y recibir mensajes de

foto y de video.

Para más información, así como para los más recientes

servicios, ubicaciones y tarifas disponibles, incluyendo roaming

internacional, visita verizonwireless.com/prepaidglobal.

Servicios basados en localización

Este teléfono puede determinar tu ubicación, la cual es útil

para servicios como navegación, compras y el clima. Para tu

seguridad, por defecto sólo se muestra tu ubicación cuando

marcas el 911. Para usar los servicios basados en localización,

desde la pantalla de inicio pulsa en Aplicaciones >

Ajustes > Ubicación y pulsa ON/OFF para encender.

Servicios internacionales

*Ubicaciones y tarifas sujetas a cambio sin previo aviso. Cuando haces roaming

internacional se te puede pedir que marques dos veces el número telefónico al que llamas.

Llamadas ilimitadas, paquetes de texto y minutos ilimitados de noche, de fin de semana,

de móvil a móvil y minutos a cualquier hora no aplican a los servicios internacionales. La

cobertura de roaming sólo está disponible en redes participantes y no está garantizada.

Los servicios y funciones de datos no están disponibles cuando se hace roaming.

Servicios y funciones

VZ Navigator®

Selecciona la aplicación o descarga desde Google Play Store.

Visita verizonwireless.com/navigator para obtener más

detalles y precios.

*Tu teléfono móvil puede determinar su (y tu) ubicación física y geográfica

(“Información de ubicación”), y puede relacionar la información de ubicación con otros

datos. Además, algunas aplicaciones, servicios y programas tienen la capacidad de

acceder, recolectar, almacenar y usar la información de ubicación y dar a conocer a

otros la información de ubicación. Debes tener precaución al momento de determinar

si quieres que la información de ubicación esté disponible para otros, y debes revisar

las políticas aplicables de terceros antes de darles acceso. Para limitar el posible

acceso no autorizado a tu información de ubicación, Verizon Wireless ofrece varios

mecanismos y configuraciones para administrar el acceso a los datos de ubicación. Al

habilitar las configuraciones de ubicación le estás permitiendo a terceros el acceso a

información de ubicación por medio de software, widgets o componentes periféricos

que escojas para bajar, añadir o adjuntar a tu teléfono móvil o por medio de acceso vía

Internet, capacidades de mensajería y otros medios, y estás autorizando a Verizon

Wireless a recopilar, usar y difundir tu información de ubicación para brindarte

cualquier servicio de ubicación que hayas activado.

Servicios y funciones

My Verizon Aplicación

Administra tu cuenta, supervisa el uso, edita la

información de la cuenta, paga tu factura y más.

Recibe ayuda para usar tu teléfono

Usa tu Help App (aplicación de Ayuda). Obtén asistencia

a tu alcance y desde tu teléfono.

Llama al (888) 294-6804 para ayuda al cliente.

Más información

Para más información hay un manual del aparato

disponible a pedido. Simplemente descárgalo en

verizonwireless.com/support.

Asistencia y más

User Guide

Servicios y funciones

Información importante al cliente

Los servicios descritos en este folleto son sólo para tu uso

personal. Están sujetos al Acuerdo con el Cliente, a tu Plan

de llamadas, a los Principios de privacidad y a la Política de

privacidad de Internet de Verizon Wireless (los cuales puedes

ver en verizonwireless.com) y a los siguientes términos y

condiciones, como sean aplicables. Aceptas cumplir con todas

las leyes, normas y reglamentos aplicables al usar estos

servicios. Además de tus derechos según el Acuerdo con el

Cliente, podemos terminar o modiﬁcar todos los servicios

mediante notiﬁcación. Verizon Wireless no es responsable

del contenido de terceros que puedas encontrar al usar estos

servicios, incluida cualquier posible difamación, obscenidad o

blasfemia. El contenido, el precio del mismo, la funcionalidad

del servicio y el orden del menú pueden cambiar sin previo

aviso. Salvo que se indique lo contrario, las sesiones de datos

terminarán después de 30 segundos de inactividad.

Programa de reciclaje de aparatos

Recicla tu aparato usado con Verizon Wireless. Puedes recibir

una tarjeta virtual de regalo de Verizon Wireless si tu aparato

caliﬁca, o puedes donarlo a HopeLine® de Verizon, un programa

que brinda apoyo a víctimas y sobrevivientes de violencia

doméstica.

Para más información visita www.trade-in.vzw.com.

Reemplazos de garantía

Si estás teniendo problemas con tu teléfono móvil, contacta a

Verizon Wireless, gratis al 1-866-406-5154 desde un teléfono

de línea ﬁja.

Equipos auxiliares de comunicación

TTY (equipo de telefonía textual TTY) y TDD (para

consumidores con impedimentos auditivos), les permite a

las personas con impedimentos auditivos, con diﬁcultad

para escuchar, o con discapacidad en el habla o el lenguaje, a

comunicarse por teléfono.

Información importante al cliente

Cuando un usuario escribe su conversación en un teclado

TTY, se transmite como tonos por medio del teléfono. La otra

persona recibe los tonos TTY traducidos a texto, el cual se

muestra en la pantalla. Para poder usar la red TTY, debes tener

un teléfono TTY compatible y estar en el modo de TTY para

hacer o recibir llamadas. Ten en cuenta que la mayoría de los

teléfonos móviles digitales son compatibles con TTY.

Cargos por datos y servicios con base en la ubicación

Verizon Wireless te hace un cargo por todos los datos y

contenido, enviados o recibidos usando nuestra red (incluyendo

cualquier gasto elevado de la red o gasto elevado de protocolo

de Internet relacionado con contenido enviado o recibido), así

como la resolución de direcciones de protocolo de Internet

desde nombres de dominio. El enviar o recibir datos usando

una red virtual privada (VPN) involucra un gasto elevado de

VPN adicional por lo cual vas a recibir un cargo. Ten en cuenta

que algunas aplicaciones o widgets envían o reciben datos

periódicamente cuando el teléfono está inactivo, sin que el

usuario haga nada, por los cuales se te facturará por uso de

datos.

Muchos servicios y aplicaciones que se ofrecen en tu aparato

pueden ser provistos por terceros. Antes de usar, vincular o

descargar un servicio provisto por un tercero, o una aplicación

como el servicio tipo GPS con base en la ubicación que no sea

de Verizon Wireless, sala de chat, lugar de compras o redes

sociales desde tu aparato, debes de revisar los términos del

servicio o aplicación y la política de privacidad que aplica. La

información personal que envíes será leída, recopilada o usada

por el proveedor del servicio o aplicación, o por otros usuarios

de esos foros.

Información importante al cliente

Verizon Wireless no es responsable por ninguna información,

contenido o servicios a los cuales accedas, descargues o uses

desde Internet. Tú eres responsable por mantener protecciones

contra virus y de otro tipo de seguridad de Internet al acceder al

servicio. Para información adicional, visita la Política de contenido

de Verizon en responsibility.verizon.com/contentpolicy.

Los términos y condiciones de tu acuerdo de usuario de Verizon

Wireless, y otros términos especíﬁcamente identiﬁcados

gobiernan tu uso de cualquier producto o servicio de Verizon

Wireless.

Planes prepagados de llamadas

Si quieres cambiar del servicio prepagado al de pospago,

cualquier fondo restante en tu cuenta será acreditado a tu

cuenta de pospago. No podemos darte ningún crédito por

impuestos por transacción que hayas pagado al depositar

fondos en tu cuenta, por lo que podrías tener que pagar los

mismos impuestos dos veces.

Tu saldo no debe exceder $1,000 y puede ser que se te prevenga

hacer pagos a tu cuenta si llega a los $1,000. Al dinero en

efectivo aplicado a tu cuenta por medio de los kioscos de pago

de facturas de Verizon Wireless se le hará una deducción de

impuestos de la cantidad total ingresada a la tasa que aplique.

El pago mínimo es de $15 y el pago máximo es de $600. Si pagas

con tarjeta de crédito el máximo es de $250. Puedes recargar

hasta 10 veces o $600 en un periodo móvil de 30 días. Pueden

aplicarse cargos por transacción a algunos métodos de pago.

Información importante al cliente

Verizon Wireless prepagado

Si estás en un plan mensual prepagado, debes tener suﬁciente

saldo en la cuenta al momento de la renovación para cubrir el

acceso mensual y poder recibir los beneﬁcios de tu plan. El

acceso mensual será cargado en la misma fecha cada mes, a

menos que no tengas fondos suﬁcientes para cubrir el acceso

mensual.

Algunos servicios y funciones, que incluyen, garantía extendida,

protección del teléfono móvil, cobertura total del equipo,

auxilio vial, facturación detallada y buzón de voz premium y

visual de Verizon (Video y TV móvil), no están disponibles con

los planes prepagados de llamadas.

411 Search (Buscar): cuando te encuentres fuera de las tarifas

y del área de cobertura de Verizon Wireless prepagado, las

tarifas del servicio 411 Search (Buscar), la conexión automática

y los servicios mejorados pueden variar. Para llamadas

conectadas, la parte de la llamada que ocurra antes de la

conexión pudiera facturarse a una tarifa diferente de la parte

de la llamada que ocurra después de la conexión. Se pueden

aplicar cargos adicionales y cargos por larga distancia.

Información sobre compatibilidad de aparatos

auditivos

Este teléfono ha sido probado y caliﬁcado para su uso con

aparatos auditivos para algunas de las tecnologías móviles

que utiliza. Sin embargo, puede haber algunas nuevas

tecnologías móviles utilizadas en este teléfono que no han

sido probadas todavía para su uso con aparatos auditivos. Es

importante probar completamente las distintas funciones

de este teléfono y en lugares distintos, utilizando tu aparato

auditivo o implante coclear, para determinar si escuchas algún

sonido de interferencia. Consulta a tu proveedor de servicio

o al fabricante de este teléfono para información sobre la

compatibilidad con aparatos auditivos. Si tienes preguntas

acerca de las políticas de devolución o intercambio, consulta a

tu proveedor de servicio o vendedor del teléfono.

Información importante al cliente

Centro multimedia y aplicaciones de Verizon

Tú serás responsable por todos los cargos en que se incurra

hasta que las aplicaciones se borren de tu cuenta, incluso

si pierdes o reemplazas tu teléfono, bloqueas el centro

multimedia o las apps de Verizon en tu teléfono o si tu cuenta es

suspendida. Estás de acuerdo en: (1) usar las aplicaciones sólo

en el teléfono al cual sean descargadas, incluso si se descargan

bajo una suscripción ilimitada o de largo plazo, a menos que las

transferencias a teléfonos de reemplazo sean explícitamente

permitidas por Verizon Wireless, (2) no (i) acosar, ofender,

amenazar, avergonzar, angustiar o invadir la privacidad de

cualquier individuo o entidad; (ii) suministrar información falsa

o hacerse pasar por otra persona; y (iii) emprender cualquier

acción que infrinja cualquier derecho de autor, marca comercial,

patente o cualquier otro(s) derecho(s) de propiedad intelectual

de terceros, y (3) al acuerdo de licencia, de haber alguno, entre

tú y cada desarrollador de la aplicación.

reservados. Samsung and Galaxy S are trademarks of Samsung

Electronics Co. Ltd. Google, Gmail and Google play are trademarks

of Google, Inc. Other marks are property of their respective

owners. Screen images simulated. Appearance of device may vary.

Samsung y Galaxy S son marcas comerciales de Samsung

Electronics Co., Ltd. Google, Gmail y Google Play on marcas

comerciales de Google, Inc. Otras marcas son propiedad de

sus respectivos los propietarios. Las imágenes en pantalla son

simuladas. La apariencia del teléfono pudiera variar.

GH68-45773A Printed in Mexico

Verizon Galaxy J3 Manual de usuario

Marca: Verizon

Modelo: Galaxy J3

Tipo: Manual de usuario

Descargar PDF

informe

En otros idiomas

English: Verizon Galaxy J3 User manual

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