Samsung WF365BTBGSF/A2 Manual de usuario

Marca: Samsung

Modelo: WF365BTBGSF/A2

Categoría: Lavadoras

Tipo: Manual de usuario

Este manual también es adecuado para

Washing Machine

user manual

imagine the possibilities

Thank you for purchasing this Samsung product.

To receive more complete service or accessory

parts, please register your product at or contact

www.samsung.com/register

1-800-SAMSUNG (726-7864)

WF361*

WF363*

WF365*

This manual is made with 100% recycled paper.

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2_ features of your new washer

features of your new washer

1. Extra Large Capacity

Even bulky garments and blankets get super clean. The large capacity leaves enough room

for a more thorough, cleaner wash.

2. VRT™ (Vibration Reduction Technology)

This Samsung washer performs smoothly at top spin speeds, minimizing noise and vibration.

3. Direct Drive Inverter Motor

The power to handle anything! Our direct-drive inverter motor delivers power right to the

washer tub from a variable speed, reversible motor. A beltless direct-drive motor generates

a higher spin speed of 1100 rpms for more effective, quiet operation. The washer also has

fewer moving parts, meaning fewer repairs.

4. Sanitize

When you select the NSF certified Sanitize cycle, the water heats to an extra high

temperature and removes 99.9% of certain bacteria typically found on clothing, bedding, or

towels. This certification is awarded by NSF International, an independent third-party testing

and certification organization. Please check the garment care label to avoid garment

damage. Only sanitizing cycles have been designed to meet the requirements of this protocol

for sanitization efficacy.

5. Pure Cycle

Using the Pure Cycle drum cleaning process helps to keep your washing machine clean even

without any chemical detergent or bleach. Keep your drum cleansed and odourless with this

specialized cleaning program.

6. Child Lock

The Child Lock function ensures that curious little hands are kept out of your washing

machine.

This safety feature stops your children from playing with the operation of the washing

machine, and alerts you when it is activated.

7. Delay Start

Delay a cycle for up to 19 hours in one-hour increments and increase the convenience of

using your washing machine especially when you have to go out.

NSF Protocol P172

Sanitization Performance of Residential and

Commercial, Family-Sized Clothes washers

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features of your new washer _3

Pedestal with Storage Drawers (Model No : WE357*)

An optional 15” pedestal is available to raise the washer for easier loading and unloading.

The pedestal also offers a built-in storage drawer that can hold a 100 oz. bottle of detergent.

9. Stacking (Model No : SK-3A1/XAA , SK-4A/XAA , SK-5A/XAA)

Samsung washers and dryers can be stacked to maximize usable space. An optional

stacking kit is available for purchase from your Samsung retailer.

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4_ safety information

safety information

Congratulations on your new Samsung washer. This manual contains important

information on the installation, use, and care of your appliance. Please take time

to read this manual to take full advantage of your washer’s many benefits and

features.

WHAT YOU NEED TO KNOW ABOUT SAFETY INSTRUCTIONS

Warnings and Important Safety Instructions in this manual do not cover all possible conditions and

situations that may occur. It is your responsibility to use common sense, caution, and care when installing,

maintaining, and operating your washer.

IMPORTANT SAFETY SYMBOLS AND PRECAUTIONS

What the icons and signs in this user manual mean:

WARNING

Hazards or unsafe practices that may result in severe personal injury

or death.

To reduce the risk of fire, explosion, electric shock, or personal injury

when using your washer, follow these basic safety precautions:

CAUTION

Hazards or unsafe practices that may result in minor personal injury or

property damage.

Do NOT attempt.

Do NOT disassemble.

Do NOT touch.

Follow directions explicitly.

Unplug the power plug from the wall socket.

Make sure the machine is grounded to prevent electric shock.

Call the service center for help.

Note

These warning signs are here to prevent injury to you and others.

Please follow them explicitly.

After reading this section, keep it in a safe place for future reference.

Read all instructions before using the appliance.

SAVE THESE INSTRUCTIONS

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safety information _5

WARNING: To reduce the risk of fire, electric shock, or injury to persons when using your

appliance, follow basic precautions, including the following:

1. Read all instructions before using the appliance.

2. Do not wash or dry articles that have been previously cleaned in, washed in, soaked

in, or spotted with gasoline, dry-cleaning solvents, other flammable or explosive

substances as they give off vapors that could ignite or explode.

3. Do not allow children to play on or in the appliance. Close supervision of children is

necessary when the appliance is used near children.

4. Before the appliance is removed from service or discarded, remove the door to the

washing or drying compartment.

5. Do not reach into the appliance if the drum is moving.

6. Do not install or store this appliance where it will be exposed to the weather.

7. Do not tamper with controls.

8. Do not repair or replace any part of the appliance or attempt any servicing unless

specifically recommended in the user-maintenance instructions or in published user-

repair instructions that you understand and have the skills to carry out.

9. Do not add gasoline, dry-cleaning solvents, or other flammable or explosive substances

to the wash water. These substances give off vapors that could ignite or explode.

10. Under certain conditions, hydrogen gas may be produced in a hot water system

that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If

the hot water system has not been used for such a period, before using a washer or

combination washer-dryer, turn on all hot water faucets and let the water flow from

each for several minutes. This will release any accumulated hydrogen gas. As the gas is

flammable, do not smoke or use an open flame during this time.

State of California Proposition 65 Warnings:

The California Safe Drinking Water and Toxic Enforcement Act requires the Governor of

California to publish a list of substances known to the State of California to cause cancer,

birth defects, or other reproductive harm, and requires businesses to warn of potential

exposure to such substances.

This product contains a chemical known to the State of California to cause cancer, birth

defects, or other reproductive harm. This appliance can cause low-level exposure to some

of the substances listed, including benzene, formaldehyde, and carbon monoxide.

WARNING

SAVE THESE INSTRUCTIONS

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6_ safety information

safety information

CRITICAL INSTALLATION WARNINGS

Plug the power cord into an AC 120 V / 60 Hz / 15 A wall socket or higher and use the socket

for this appliance only. In addition, do not use an extension cord.

- Sharing a wall socket with other appliances, using a power strip, or using an extension chord

may result in electric shock or fire.

- Do not use an electric transformer. It may result in electric shock or fire.

- Ensure that the voltage, frequency, and amperage provided at the wall socket match the

power specifications of the product.

The installation of this appliance must be performed by a qualified technician or service

company.

- Failing to do so may result in electric shock, fire, an explosion, problems with the product, or

injury.

Remove all foreign substances such as dust or water from the power plug terminals and contact

points using a dry cloth on a regular basis.

- Unplug the power plug and clean it with a dry cloth.

- Failing to do so may result in electric shock or fire.

Plug the power plug into the wall socket in the right direction so that the cord runs towards the

floor.

- If you plug the power plug into the socket in the opposite direction, the electric wires within

the cable may be damaged and this may result in electric shock or fire.

This appliance must be properly grounded.

Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.

- This may result in electric shock, fire, an explosion, or problems with the product

- Never plug the power cord into a socket that is not grounded correctly and make sure that it

is in accordance with local and national codes.

Do not install this appliance near a heater or inflammable material.

Do not install this appliance in a humid, oily or dusty location, in a location exposed to direct

sunlight and water (rain drops).

Do not install this appliance in a location where gas may leak.

- This may result in electric shock or fire.

Plug the power plug into the wall socket firmly. Do not use a damaged power plug, damaged

power cord or loose wall socket.

- This may result in electric shock or fire.

Do not pull or excessively bend the power cord.

Do not twist or tie the power cord.

Do not hook the power cord over a metal object, place a heavy object on the power cord, insert

the power cord between objects, or push the power cord into the space behind the appliance.

- This may result in electric shock or fire.

Do not pull the power cord when unplugging the power plug.

- Unplug the power plug by holding the plug.

- Failing to do so may result in electric shock or fire.

If the power plug or power cord is damaged, contact your nearest service center.

SAVE THESE INSTRUCTIONS

WARNING

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safety information _7

INSTALLATION CAUTIONS

Position the appliance so that the power plug is easily accessible.

- Failing to do so may result in electric shock or fire due to electric leakage.

Install your appliance on a level and hard floor that can support its weight.

- Failing to do so may result in abnormal vibrations, noise, or problems with the product.

Unplug the power plug when the appliance is not being used for long periods of time or during a

thunder/lightning storm.

- Failing to do so may result in electric shock or fire.

CRITICAL USAGE WARNINGS

If the appliance is flooded, cut the power immediately and contact your nearest service center.

If the appliance emits a strange noise, a burning smell, or smoke, unplug the power plug

immediately and contact your nearest service center.

- Failing to do so may result in electric shock or fire.

In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately without

touching the power plug. Do not touch the appliance or power cord.

- Do not use a ventilating fan.

- A spark may result in an explosion or fire.

Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol or

other flammable or explosive substances.

- This may result in electric shock, fire or an explosion.

Do not open the washer door by force while the washer is operating (high-temperature washing/

drying/spinning).

- Water flowing out of the washer may result in burns or cause the floor to be slippery.

This may result in injury.

- Opening the door by force may result in damage to the product or personal injury.

Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the washer

before using it.

Do not insert your hand under the washer.

- This may result in injury.

Do not touch the power plug with wet hands.

- This may result in electric shock.

Do not turn the appliance off by unplugging the power plug while an operation is in progress.

- Plugging the power plug into the wall socket again may cause a spark and result in electric

shock or fire.

Keep all packaging materials well out of the reach of children, as packaging materials can be

dangerous to children.

- If a child places a plastic bag over his or her head, the child may sufficate.

Do not let children or infirm persons use this washer unsupervised.

- Failing to do so may result in electric shock, burns or injury.

Do not insert your hand or a metal object under the washer while it is operating.

- This may result in injury.

Make sure the detergent drawer is closed before you put laundry into the washer or remove

laundry from the washer.

- If the detergent drawer is open, you could strike the drawer with your head and injure

yourself.

SAVE THESE INSTRUCTIONS

CAUTION

WARNING

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8_ safety information

safety information

Do not attempt to repair, disassemble, or modify the appliance yourself.

- Do not use any fuse(such as cooper, steel wire, etc.) other than the standard fuse.

- If you need to repair or reinstall the appliance, contact your nearest service center.

- Failing to do so may result in electric shock, fire, problems with the product, or injury.

If water has enters the appliance anywhere but the drum, unplug the power plug and contact

your nearest service center.

- Failing to do so may result in electric shock or fire.

When the water supply hose comes loose from the faucet and floods the appliance, unplug the

power plug.

- Failing to do so may result in electric shock or fire.

If any foreign substance enters the appliance, unplug the power plug and contact you nearest

service center.

- Failing to do so my result in electric shock or fire.

USAGE CAUTIONS

If the washer is contaminated by a foreign substance such as detergent, dirt, food waste, etc.,

unplug the power plug and clean the washer using a damp, soft cloth.

- Failing to do so may result in discoloration, deformation, damage or rust.

If struck hard, the front glass can break. Take care when using the washer.

- If the glass is broken, it may result in injury.

After a water supply failure or when reconnecting the water supply hose, open the faucet slowly.

Open the faucet slowly after a long period of non-use.

- The air pressure in the water supply hose or the water pipe may result in damage to a part or

in water leakage.

If a drain error occurs during an operation, check if there is a drainage problem.

- If the washer is used when it is flooded because of a drainage problem, it may result in

electric shock or fire due to electric leakage.

Insert the laundry into the washer completely so that laundry does not get caught in the door.

- If laundry gets caught in the door, it may result in damage to the laundry or the washer, or

result in water leakage.

Ensure that the faucet is turned off when the washer is not being used.

- Ensure that the fittings on the water supply hoses are firmly connected to the faucets and

properly tightened.

- Failing to do so may result in property damage or injury.

Take care that the Rubber Seal and the Front Door Glass are not contaminated by a foreign

substance (e.g. waste, thread, hair, etc.)

- If a foreign substance is caught in the door or the door is not completely closed, it may cause

water leakage.

Open the faucets and check if the water supply hose connectors are firmly tightened and that

there is no water leaking before using the product.

- If the water supply hose connectors are loose, it may result in water leakage.

The product you have purchased is designed for domestic use only.

The use for business purposes qualifies as product misuse. If used for business, the product

will not be covered by the standard warranty provided by Samsung and no responsibility can be

attributed to Samsung for malfunctions or damage resulting from such misuse.

SAVE THESE INSTRUCTIONS

CAUTION

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safety information _9

If the wash is not started and the laundry is left for a period of time after you have added

detergent or applied stain remover or pre-treatment, the laundry may be discolored.

Select the recommended cycle and temperature on the basis of the laundry items, sort the

laundry by color on the basis of its colorfastness, and select the appropriate cycle.

Make sure that foreign objects such as pins, buttons, and coins are removed from clothing items

when adding laundry to the washer. Wash dirty laundry separately from relatively clean items and

wash fragile items separately from tougher textiles.

If an item is stained, wash it as soon as possible. Use stain remover or detergent only after

testing the colorfastness of the item by applying a small quantity to an inside seam.

Do not stand on top of the appliance or place objects (such as laundry, lighted candles,

lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.

- This may result in electric shock, fire, problems with the product, or injury.

Do not operate the appliance with wet hands.

- This may result in electric shock.

Do not spray volatile material such as insecticide onto the surface of the appliance.

- As well as being harmful to humans, it may also result in electric shock, fire, or problems with

the product.

Do not place an object that generates a electromagnetic field near the washer.

- This may result in injury due to a malfunction.

Since the water drained during a high-temperature wash or drying cycle is hot, do not touch the

water.

- This may result in burns or injury.

Do not wash, spin or dry water-proof seats, mats, or clothing (*).

- Do not wash thick, hard mats even if the washer mark is on the care label.

- This may result in injury or damage to the washer, walls, floor, or clothing due to abnormal

vibrations.

* Items not to wash: Woolen Bedding PLUS, rain covers, fishing vests, ski pants, sleeping

bags, diaper covers, sweat suits, and bicycle, motor cycle, car covers, etc.

Do not operate the washer when the detergent dispenser is open or removed.

- This may result in electric shock or injury due to water leakage.

Do not touch the inside of the tub during or just after drying as it is hot.

- This may result in burns.

Do not insert your hand into the detergent dispenser after opening it.

- This may result in injury as your hand may be caught.

Do not place any non-laundry objects, such as shoes, food waste, or animals into the washer.

- This can cause abnormal vibrations that can damage the washer, and, in the case of pets,

cause severe injury or death.

Do not press the buttons using sharp objects such as pins, knifes, fingernails, etc.

- This may result in electric shock or injury.

Do not wash laundry contaminated by oils, creams, or lotions usually found in skincare shops or

massage clinics.

- This may result in the rubber seal becoming deformed and water leakage.

SAVE THESE INSTRUCTIONS

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10_ safety information

safety information

Do not leave metal objects (safety pins, hair pins, etc.) or bleach in the tub for long periods of

time.

- This may cause the tub to rust.

- If rust appears on the surface of the tub, apply a neutral cleansing agent to the surface and

use a sponge to clean it. Never use a metal brush.

Do not use dry cleaning detergent directly and do not wash, rinse, or spin laundry contaminated

by dry cleaning detergent.

- This may result in spontaneous combustion or ignition due to the heat from the oxidation of

the oil.

Do not use hot water from water cooling/heating devices.

- This may result in problems with the washer.

Do not use natural hand-washing soap in the washer.

- If it hardens and accumulates inside the washer, it may result in problems with the product,

discoloration, rust, or bad odors.

Do not wash large laundry items such as Bedding PLUS in the washing net.

- Failing to do so may result in injury due to abnormal vibrations.

- Place smaller items, such as lace socks and lingerie in the washing net.

Do not use hardened detergent.

- If it accumulates inside the washer, it may result in water leakage.

Do not wash throw rugs or doormats.

- If you wash throw rugs or doormats, sand will accumulate inside the washer. The sand can

prevent the washer from draining properly.

Take care that children’s ﬁngers are not caught in the door when closing it. This may result in

injury.

CRITICAL CLEANING INSTRUCTIONS

Do not clean the appliance by spraying water directly onto it.

Do not use benzene, thinner, or alcohol to clean the appliance.

- This may result in discoloration, deformation, damage, electric shock, or fire.

Before cleaning or performing maintenance, unplug the appliance from the wall socket.

- Failing to do so may result in electric shock or fire.

SAVE THESE INSTRUCTIONS

WARNING

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contents _11

contents

SETTING UP YOUR WASHER

12 Checking the parts

13 Meeting installation requirements

13 Electrical supply

13 Grounding

13 Water

13 Drain facility

14 Flooring

14 Location considerations

14 Alcove or closet installation (washer only)

14 Undercounter installation (washer only)

15 With optional pedestal base or stacking kit

16 Installing your washer

16 Installation flow chart

WASHING A LOAD OF LAUNDRY

19 Loading your washer

19 Getting started

20 Overview of the control panel

22 Child Lock

23 Spin Only

23 Garment+

23 Using steam wash (WF363*, WF365*)

24 Detergent use

24 Features

CLEANING AND MAINTAINING YOUR

WASHER

26 Cleaning the exterior

26 Cleaning the interior

26 Cleaning the dispensers

26 Storing your washer

27 Cleaning the debris filter

28 Cleaning the door seal/bellow

28 Preserving the top cover and the front frame

29 Pure cycle

TROUBLESHOOTING AND

INFORMATION CODES

30 Check these solutions if your washer…

32 Information codes

APPENDIX

34 Fabric care chart

35 Helping the environment

35 Declaration of conformity

35 Specifications

36 Cycle chart

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12_ setting up your washer

setting up your washer

CHECKING THE PARTS

Unpack your washer and inspect it for shipping damage. Make sure you have received all of the items

shown below. If your washer was damaged during shipping, or you do not have all of the items, contact

1-800-SAMSUNG (1-800-726-7864).

To prevent personal injury or strain, wear protective gloves whenever lifting or carrying the unit.

Packing materials can be dangerous to children; Keep all packing material (plastic bags, polystyrene,

etc.) well out of childrens’ reach.

- If a child places a plastic bag over his or her head, the child may sufficate.

Parts supplied

Wrench Bolt hole covers Water supply hoses

Hose guide Manual book

Tools needed

Pliers Flat screwdriver

* Bolt hole covers : The number of bolt hole covers depends on the model (3~6 covers).

WARNING

Cold water supply hose

Hot water supply hose

Drain hose

Adjustable legs

Detergent drawer

Control panel

Door

Emergency

drain tube

Tub

Debris filter

Filter cover

Plug

Work top

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setting up your washer _13

MEETING INSTALLATION REQUIREMENTS

Electrical supply

• 120 Volt 60 Hz 15 AMP fuse or circuit breaker

• Individual branch circuit serving only your washer is recommended.

• Your washer is equipped with a power cord.

Never use an extension cord.

Grounding

ELECTRICAL GROUNDING IS REQUIRED FOR THIS APPLIANCE.

This appliance must be grounded. In the event of malfunction or breakdown, grounding will

reduce the risk of electric shock by providing a path of least resistance for electric current.

This appliance is equipped with a power cord having a three-prong grounding plug for use in a

properly installed and grounded outlet.

The plug must be plugged into an appropriate outlet that is properly installed and grounded in

accordance with all local codes and ordinances.

Improper connection of the equipment-grounding conductor can result in a risk of electrical

shock. Check with a qualified electrician or serviceman if you are not sure whether the

appliance is properly grounded. Do not modify the plug provided with the appliance. If it

does not fit the outlet, have a proper outlet installed by a qualified electrician.

IMPORTANT SAFETY PRECAUTIONS

• To prevent unnecessary risk of fire, electrical shock, or personal injury, all wiring and

grounding must be done in accordance with the National Electrical Code ANSI/FNPA, No.

70 Latest Revision and local codes and ordinances. It is the personal responsibility of the

appliance owner to provide adequate electrical service for this appliance.

Never connect the ground wire to plastic plumbing lines, gas lines, or hot water pipes.

Water

To correctly fill your washer in the proper amount of time, water pressure of 20-116 psi (137-

800 kPa) is required.

Water pressure less than 20 psi (137 kPa) may cause water valve failure, may not allow the water

valve to shut off completely, or may extend the fill time beyond what your washer controls allow,

resulting in your washer turning off. A time limit is built into the controls to prevent flooding if a

hose becomes loose.

The water faucets must be within 4 ft. (122 cm) of the back of your washer to match the inlet

hose provided with your washer.

Accessory inlet hoses are available in various lengths up to 10 ft. (305 cm) for faucets that

are further away from the back of your washer.

To avoid the possibility of water damage:

• Have water faucets easily accessible.

• Turn off faucets when the washer is not in use.

• Periodically check that there is no leakage from the water inlet hose fittings.

Check all connections at the water valve and faucet for leaks.

Drain facility

If you use a standpipe, the recommended height of the standpipe is 18 in (46 cm). The drain hose

must be routed through the drain hose clip to the standpipe. The standpipe must be large enough to

accept the outside diameter of the drain hose. The drain hose is attached the factory.

01 SETTING UP YOUR WASHER

CAUTION

WARNING

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14_ setting up your washer

setting up your washer

Flooring

For best performance, your washer must be installed on a solidly constructed floor. Wood floors

may need to be reinforced to minimize vibration and/or unbalanced load situations. Carpeting

and soft tile surfaces are contributing factors to vibration which can cause your washer to move

slightly during the spin cycle.

Never install your washer on a platform or weakly supported structure.

Location considerations

Do not install your washer in areas where water may freeze, since your washer will always retain

some water water in its water valve, pump, and hose areas. This can cause damage to the

pump, hoses and other components.

Alcove or closet installation (washer only)

MINIMUM CLEARANCES FOR CLOSET AND ALCOVE INSTALLATIONS:

Sides - 1 In. (2.5 cm)

Rear - 5.9 In. (15 cm)

Top - 17 In. (43.2 cm)

Closet Front - 2 In. (5.1 cm)

If the washer and a dryer are installed together, the closet front must have at least a 72 in²

(465 cm²) unobstructed air opening. Your washer alone does not require a specific air opening.

A. Recessed area

B. Side view - closet or confined area

Undercounter installation (washer only)

CAUTION

1 in.

(2.5 cm)

1 in.

(2.5 cm)

27 in.

(68.6 cm)

39 in.

(99 cm)

1 in.

(2.5 cm)

1 in.

(2.5 cm)

1 in.

(2.5 cm)

27 in.

(68.6 cm)

27 in.

(68.6 cm)

2 in.

(5 cm)

5.9 in.

(15 cm)

31,1 in.

(80 cm)

17 in.

(43.2 cm)

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setting up your washer _15

With optional pedestal base or stacking kit

Required Dimensions for Installation With Pedestal

Required Dimensions for Installation With Stacking Kit

* Required spacing

** External exhaust elbow requires additional space.

01 SETTING UP YOUR WASHER

1 in.

(2.5 cm)

27 in.

(68.6 cm)

76 in.

(193 cm)

6 in. *

(15.2 cm)

Closet or Door

48 in.² *

(310 cm²)

24 in.² *

(155 cm²)

3 in.

(7.6 cm)

3 in.

(7.6 cm)

1 in.

(2.5 cm)

31.1 in.

(80 cm)

5.9 in.**

(15 cm)

5 in.

(12.7 cm)

27 in.

(68.6 cm)

38 in.

(96.5 cm)

53 in.

(134.6 cm)

5.9 in.

(15 cm)

31.1 in.

(80 cm)

50.8 in. (129 cm) to clear open door

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16_ setting up your washer

INSTALLING YOUR WASHER

Before STEP 5 is complete, do not plug the power cord into a wall socket.

Packaging materials can be dangerous to children; keep all packaging material (plastic bags,

polystyrene, etc.) well out of the reach of children.

Installation flow chart

Selecting a

location

Finish the

installation

Removing the shipping

bolts (*Drum only)

Connecting the water

and the drain

Adjusting the

levelling feet

Powering your washing

machine

[Running a test cycle]

Run a test cycle (Rinse+Spin) with

small amount of laundary

(about 4~5 Towels)

Yes

Please

check again

before

steps.

Does

your washer

have excess vibration

or noise?

STEP 1

Selecting a location

Before you install the washer, make sure the location:

• Has a hard, level surface without carpeting or flooring that may obstruct ventilation.

• Has no dust, oil, detergent etc.

• Is away from direct sunlight.

• Has adequate ventilation.

• Will not have temperatures at or below 32 ˚F or 0 ˚C.

• Is away from heat sources such as oil or gas.

• Has enough space so that the washer doesn’t stand on its power cord.

STEP 2

Removing the Shipping Bolts

Before using your washer, you must remove all shipping

bolts from the back of the unit.

1. Loosen all the bolts with the supplied wrench.

2. Slide the bolt and spacer up and remove the bolt with

the spacer through the hole in the rear wall of your

washer. Repeat for each bolt.

3. Fill the holes with the supplied plastic covers.

4. Keep the shipping bolts and spacers for future use.

setting up your washer

WARNING

CAUTION

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setting up your washer _17

STEP 3

Installing your washer

1. Place the drain hose in the drain facility (tub,

sink, or standpipe.) If you connect the drain

hose to a standpipe, be sure an airtight

connection is NOT made between the drain

hose and the standpipe. The standpipe

must be at least 18 inches or 46 cm high

and no higher than 96 inches.

You must always exercise caution to avoid

collapsing or damaging the drain hose.

For best results, the drain hose should

not be restricted in any way – by elbows,

couplings, or excessive length. For

situations where the drain hose cannot be

conveniently elevated to at least 18 in or

46 cm, the drain hose must be supported.

Do not insert the drain hose too far into

the stand pipe: 6 - 8 inches, and no more.

2. Before connecting the inlet hoses to the water faucets,

make sure a washer is inside each coupling on both ends.

3. Thread the inlet hoses onto the HOT and COLD faucet

connections on the washer.

Attach the other end of each fill hose to a water valve. Make

sure the hose with Hot printed on it is attached to the HOT

faucet. Tighten by hand until snug, then tighten two-thirds of

a turn with pliers.

For correct water use, connect both HOT and COLD water

valves. If either or both are not connected, an “nF” (no fill)

error can occur.

01 SETTING UP YOUR WASHER

96” Max

18” Min

96” Max

18” Min

Hose

retainer

Tie strap

Laundry tub Stand pipe

Rubber

washer

Coupling

Cold Hot

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18_ setting up your washer

4. Turn on the HOT and COLD water supply and check all

connections at the water valve and the faucet for leaks.

5. Slide your washer into position.

6. Level your washer by turning the leveling legs in or out as

necessary by hand or by using the wrench included with your

washer.

When your washer is level, tighten the locking nuts using the

wrench or (-) flathead screwdriver.

7. Plug the power cord into a 3-prong, well grounded 120 volt

60 Hz approved electrical outlet protected by a 15-amp fuse

or comparable circuit breaker.

Your washer is grounded through the third prong of the power

cord when plugged into a three-prong grounded receptacle.

Your washer must be leveled on all four sides. Use a

carpenter’s level on all four corners of your washer to ensure

it’s level. It’s also a good idea to recheck the leveling after

the first dozen washes.

Avoid damage to the legs. Do not

move the washer unless the locking-

nuts are fastened to the bottom of the

washer.

setting up your washer

Cold printed Hot printed

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washing a load of laundry _19

washing a load of laundry

To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY

INSTRUCTIONS before operating this appliance.

LOADING YOUR WASHER

• You can fill the tub with dry, unfolded clothes, but DO NOT OVERLOAD the tub.

• Overloading may reduce washing efficiency, cause excess wear, and possibly cause creasing or

wrinkling of the load.

• Wash delicate items such as bras, hosiery, and other lingerie in the Delicates cycle with similar

lightweight items.

• When washing big bulky items or a few smaller items that don’t fill the tub completely – a rug, a pillow, stuffed

toys, or one or two sweaters, for example – add a few towels to improve tumbling and spin performance.

During the spin cycle, the washer may add water to redistribute any imbalance inside the drum.

• To ensure good cleaning results when washing heavily soiled loads, do not overload your washer.

• To add a forgotten item:

1. Press the Power button.

2. Press the Start/Pause Button.

3. Wait for the Door Lock light to go out (5 seconds).

4. Add the item, close the door, and press the Start/Pause Button.

After a 10-second pause, the cycle resumes.

To ensure thorough cleaning, add items within five minutes of starting the wash cycle.

GETTING STARTED

1. Load your washer.

2. Close the door.

3. Press the Power button.

4. Add detergent and additives to the dispenser (see pages 24~25).

5. Select the appropriate cycle and options for the load (see pages 20~21).

6. Press the Start/Pause Button.

7. The Wash Indicator light illuminates.

8. The estimated cycle time appears in the display.

The time may fluctuate to indicate the time remaining in the cycle better.

The actual time required for a cycle may differ from the estimated time in the display depending on the

water pressure, water temperature, detergent, and laundry.

9. Before your washer starts to fill, it will make a series of clicking noises to check the door lock and do a

quick drain.

• When the cycle is complete, the Door Lock light goes out and “End” appears in the display.

• DO NOT attempt to open the door until the Door Lock light is off. To add a forgotten item, see the

“Loading your washer” section. (page 19)

• When you restart your washer after a pause, expect a delay of up to 15 seconds before the cycle

continues.

• Pressing Power cancels the cycle and stops your washer.

• The Wash, Rinse, and Spin indicator lights illuminate during those portions of the cycle.

Do not place anything on top of your washer while it is running.

02 WASHING A LOAD OF LAUNDRY

WARNING

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20_ washing a load of laundry

OVERVIEW OF THE CONTROL PANEL

Cycle Selector

Select the appropriate cycle for the type of load.

This will determine the tumble pattern and spin speed for the cycle.

Normal - For most fabrics including cottons, linens, and normally soiled garments.

Heavy Duty - For sturdy, colorfast fabrics, and heavily soiled garments.

Perm Press - For wash-and-wear, synthetic fabrics, and lightly to normally soiled

garments.

To minimize wrinkling of laundry, select the Perm Press cycle.

Sanitize - For heavily soiled, colorfast garments. This cycle heats the water to 150 °F to

eliminate bacteria.

If you select Pause during the heating portion of the Sanitize Cycle, your washer

door will remain locked for your safety.

washing a load of laundry

2 7

6 85412

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washing a load of laundry _21

Pure Cycle

- Use for drum cleaning. It cleanses the drum of dirt and bacteria. Regular

use (after every 40 washes) is recommended. No detergent or bleach needed. (WF365*)

Delicates/Hand Wash - For sheer fabrics, bras, lingerie silk, and other hand wash-only

fabrics. For best results, use liquid detergent.

Wool - For machine-washable wool. Loads should be under 8 pounds. For best resultes

we recommend a load of 4.4 pounds or less.

• The Wool cycle washes laundry by moving the wash drum horizontally to maintain the

characteristics of the wool fibers and to prevent damage to the cloth. It then stops

for a while to allow the laundry to soak in the water. This pause in the operation of the

Wool cycle is normal.

• We recommend you use a neutral detergent to prevent damage to the cloth and to

improve the washing results.

Quick Wash - For lightly soiled garments needed quickly.

Rinse + Spin - Use for loads that need rinsing only or to add rinse-added fabric softener

to a load.

Digital graphic

display

Displays the remaining cycle time, all cycle information, and error messages.

Extra Rinse

button (WF361*)

Add an additional rinse at the end of the cycle to more thoroughly remove laundry

additives and perfumes.

Temperature

selection button

Press the Temp button repeatedly to cycle through the different water temperature

options.

Hot - Whites and heavily soiled, colorfast items.

Warm - Colorfast items. When you select warm rinse, only the final rinse will be warm.

The other rinses will be cold to conserve energy.

Eco Warm - Moderately soiled, colorfast items; most wrinkle-free items.

Cold- Brightly colored, very lightly soiled items.

Spin selection

button

Press the Spin button repeatedly to cycle through the different spin speed options.

High - Use for underwear, t-shirts, jeans, and sturdy cottons.

Medium - Use for jeans, wrinkle-free or wash-and-wear items, and synthetics.

Low - Use for delicate items needing a slow spin speed.

No Spin - Drains your washer without spinning. Use for extremely delicate items that

cannot tolerate any spin.

Spin Only – Only the spin cycle is performed.

Soil Level

selection button

Press the Soil Level button to select the Soil Level/washing time.

Heavy - For heavily soiled loads.

Normal - For moderately soiled loads. This setting is best for most loads.

- WF365*

Light - For lightly soiled loads.

Delay Start

button

You can delay any cycle for up to 19 hours in one-hour increments. Displayed hour

indicates the time at which the wash will be started.

Start/Pause

selection button

Press to pause and restart programs.

Power button

Press once to turn your washer on. Press again to turn your washer off. If the washer

is left on for more than 10 minutes without any buttons being touched, the power

automatically turns off.

Steam button

(WF363*, WF365*)

Press this button to use the steam wash function.

Steam wash is available with Normal, Heavy Duty, Perm Press, Sanitize cycles. For heavily

soiled, colorfast garments, Steam wash improves stain treatment and use less water of

each cycle (See page 23).

Signal selection

button (WF361*,

WF363 *)

Press the signal button to turn the signal on or off.

Pure Cycle™

button (WF361*,

WF365*)

Use for drum cleaning. It cleanses drum of dirt and bacteria. Regular use (after every 40

washes) is recommended. No detergent or bleach needed. (see page 29)

02 WASHING A LOAD OF LAUNDRY

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22_ washing a load of laundry

washing a load of laundry

Child Lock

Child Lock prevents children from playing with your washer.

Activating the Child Lock function

Press and hold both the Spin and Soil Level buttons simultaneously for approximately 3 seconds.

• When you activate the Child Lock function, the door locks and the “Child Lock [

]” lamp

illuminates.

• If you press the Start/Pause button after you have activated the Child Lock function, none of

the buttons will work except for the Power button.

• If you press a button when the buttons are locked, the “Child Lock [

]” lamp blinks.

Pausing the Child Lock function

When the door is locked or the buttons are locked by the Child Lock function, you can pause the

Child Lock operation for 1 minute by pressing and holding both the Spin and Soil Level buttons

simultaneously for approximately 3 seconds.

• If you pause the Child Lock mode temporarily, the door lock is released for 1 minute for user

convenience. During this period, the “Child Lock [

]” lamp blinks.

• If you open the door after the minute is over, an alarm sounds for up to 2 minutes.

• If you close the door within the 2 minutes, the door is locked and the Child Lock function is

reactivated. If you close the door after the 2 minutes, the door is not locked automatically

and no alarm sounds.

Deactivating the Child Lock function

Press and hold both the Spin and Soil Level buttons simultaneously for approximately 6

seconds.

• When you deactivate the Child Lock function, the door is unlocked and the “Child Lock [

]”

is turned off.

• The Child Lock function prevents children or the infirm from accidently operating the

washer and injuring themselves.

• If a child enters the washing machine, the child may become trapped and suffocate.

• Once you have activated the Child Lock function, it continues working even if the power

is turned off.

• Opening the door by force can result in injury or damage to the product.

To add laundry after you have activated the Child Lock function, you must first pause or

deactivate the Child Lock function.

If you want to open the door of the washing machine when the Child Lock function is

activated:

• Pause or deactivate the Child Lock function.

CAUTION

WARNING

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washing a load of laundry _23

Spin Only

If you press the Power button and then press and hold the Spin button for 2 seconds, the spin

time will be displayed on the display panel.

Then, press the Spin button repeatedly until the required spin level is selected, and then press

the Start/Pause button.

Before pressing the Spin Only button to use the Spin Only function, you can select a cycle

with the Cycle Selector. If you have selected a cycle, you can only select the spin level

corresponding to the selected cycle.

Garment+

You can add or take out laundry items even after the wash has started, as long as the

“Garment+ ” light is turned on. Pressing the Start/Pause button unlocks the door, unless the

water is too hot or if there is too much water in your washer. If you are able to unlock the door

and wish to continue the wash cycle, close the door, and then press the Start/Pause button.

USING STEAM WASH (WF363*, WF365*)

If you select steam, the steam acts at the most effective times for the detected amount of laundry,

maximizing the effect of the steam, increasing the wash temperature, enhancing the Soak effect, and

improving wash performance.

1. Load the washer.

2. Press the Power button.

3. Turn the Cycle Selector and select a steam cycle.

4. Press the Steam button.

5. Add detergent into the dispenser tray for a wash, and add fabric softener up to the marked line.

6. Press the Start/Pause button.

: The washer automatically selects the optimal wash conditions by sensing the weight of the laundry

Steam may not necessarily be visible during the steam cycles and may not be present during an entire

steam wash cycle.

02 WASHING A LOAD OF LAUNDRY

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24_ washing a load of laundry

DETERGENT USE

Your washer is designed to use high efficiency (HE) detergents.

• For best cleaning results, use high efficiency detergents such as Tide

HE, Wisk HE, Cheer HE or Gain HE*. High efficiency detergents contain

suds suppressors that reduce or eliminate suds. When fewer suds are

produced, the load tumbles more efficiently and cleaning is maximized.

Regular detergent is NOT recommended. Please use only HE

detergents.

Reducing the amount of detergent may reduce the quality of cleaning. It is important to pre–treat

stains, sort carefully by color and soil level, and avoid overloading.

* Brand names are trademarks of their respective manufacturers.

FEATURES

Automatic dispenser

Your washer has separate compartments for dispensing

detergent and color-safe bleach, chlorine bleach, and

fabric softener. Add all laundry additives to their respective

compartments before starting your washer.

The automatic dispenser MUST ALWAYS be in place before

starting your washer.

• DO NOT open the automatic dispenser when your washer is

running.

• Never exceed the manufacturer’s recommendations when

adding detergent.

• This compartment holds liquid detergent for the main wash

cycle, which is added to the load at the beginning of the

cycle.

When using powdered detergent, remove the liquid

detergent compartment from the detergent drawer. The

washer will not dispense powdered detergent from the

liquid detergent compartment.

Detergent compartment

1. Pour the recommended amount of laundry detergent directly into the detergent compartment

before starting your washer.

2. If you are using color-safe bleach, add it with the detergent to the detergent compartment.

When adding color-safe bleach with detergent, it is best if both laundry products are in the

same form – powdered or liquid.

washing a load of laundry

WARNING

Liquid detergent

compartment

CAUTION

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washing a load of laundry _25

Bleach compartment

(Liquid chlorine bleach only)

1. Add chlorine bleach to the bleach compartment.

DO NOT exceed the MAX FILL line.

2. Avoid splashing or over–filling the compartment.

3. Your washer automatically dispenses bleach into the tub at

the appropriate time.

4. The dispenser automatically dilutes liquid chlorine bleach

before it reaches the wash load.

• Never pour undiluted liquid chlorine bleach directly

onto the load or into the tub. It is a powerful chemical

and can cause fabric damage, such as weakening of

the fibers or color loss, if not used properly.

• Oxi-type boosters or color-safe bleach can be added

to the drum prior to adding laundry.

• Put the laundry into the drum only after conﬁ rming

that the oxi-type boosters or color-safe bleach has

completely entered the hole of the drum.

• To use powdered detergent and powder oxi-type

boosters or powdered color-safe bleach at the same

time, it is more effective to put them in the drum

together before adding the laundry. When you use

powdered detergent, remember to remove the Liquid

Detergent holder from the detergent compartment.

Fabric softener compartment

1. Pour the recommended amount of liquid fabric softener into the softener compartment.

For smaller loads, use less than one capful.

2. The dispenser automatically releases liquid fabric softener at the proper time during the rinse

cycle.

• Use the softener compartment ONLY for liquid fabric softeners.

• If the Fabric Softener is highly concentrated, (thick) it could remain in the Fabric Softener

compartment after the wash cycle is completed. If the Fabric Softener being used is

highly concentrated, dilute it with water. Then, add the diluted mixture up to the MAX

FILL line in the Fabric Softener compartment.

• DO NOT use the Downy Ball* in the fabric softener compartment with this washer. It will

not add fabric softener at the appropriate time.

Use the detergent compartment.

• Do not use liquid fabric softener that is too sticky as it may not mix with the water

sufficiently.

* Brand names are trademarks of their respective manufacturers.

Fabric Softener

compartment

Bleach

compartment

02 WASHING A LOAD OF LAUNDRY

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26_ cleaning and maintaining your washer

cleaning and maintaining your

washer

Keeping your washer clean improves its performance, wards off unnecessary

repairs, and lengthens its life.

CLEANING THE EXTERIOR

Turn off the water faucets after finishing the day’s washing.

This will shut off the water supply to your washer and prevent the unlikely possibility of damage from

escaping water. Leave the door open to allow the inside of your washer to dry out.

Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur.

Clean the following as recommended:

Control Panel – Clean with a soft, damp cloth. Do not use abrasive powders or cleaning pads. Do not spray

cleaners directly on the panel.

Cabinet – Clean with soap and water.

CLEANING THE INTERIOR

Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew, or bacterial

residue that may remain in your washer as a result of washing clothes.

Failure to follow these instructions may result in unpleasant conditions, including odors and/or permanent

stains on your washer or laundry.

Hard water deposits may be removed, if needed. Use a cleanser labeled “Washer safe”.

CLEANING THE DISPENSERS

You may need to clean the Automatic Dispenser periodically to remove laundry additive buildup.

1. Pull the detergent liquid holder out of the detergent compartment.

2. Remove the Siphon Cap from the fabric softener and bleach

compartments.

3. Wash all of the parts under running water.

4. Clean the dispenser recess with a soft brush.

5. Reinsert the Siphon Cap, and push it firmly into place.

6. Push the dispenser back into place.

7. Run a Rinse + Spin cycle without any load in your washer.

STORING YOUR WASHER

Washers can be damaged if water is not removed from hoses and internal components before storage. To

prepare your washer for storage, follow these steps:

1. Select the Quick Wash cycle and add bleach to the automatic dispenser. Run your washer through the

cycle without a load.

2. Turn the water faucets off and disconnect the inlet hoses.

3. Unplug your washer from the electrical outlet and leave your washer door open to let air circulate inside

the tumbler.

If you store your washer in below–freezing temperatures, allow time for any leftover water in your

washer to thaw out before use.

Siphon cap

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cleaning and maintaining your washer _27

CLEANING THE DEBRIS FILTER

We recommend cleaning the debris filter when water does not drain well or the “nd” error message is displayed.

1. Open the filter cover by pressing and then pulling the

handle of the filter cover with your finger.

2. Holding the drain cap, pull the drain tube that

is hooked on the guide hook to the front. Do

not pull the drain tube with excessive force.

3. Place a bowl under the washing machine to

catch any remaining water. Then, hold the

drain tube with one hand, and turn the drain

cap counter clockwise with the other hand to

separate it from the drain tube.

4. Drain the remaining water completely.

5. Turn the debris cap counterclockwise, and then pull

the debris cap and debris filter assembly out of the

washer.

6. Wash any dirt or other material from the

debris filter. Make sure the drain pump

propeller behind the debris filter is not

blocked.

7. When you have finished cleaning the filter, insert the debris

cap and filter assembly back into the washer. Turn the

debris filter cap clockwise until the indicator on the debris

filter cap is in the 12 o’clock position, pointing to the

indicator on the washer.

8. Re-attach the emergency drain cap to the drain tube, and

then hook the tube to the hook guide.

9. Re-install the filter cover.

Debris filter cap

Filter cover

Step 2Step 1

Drain cap

Debris filter

cap

Debris filter

03 CLEANING AND MAINTAINING

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28_ cleaning and maintaining your washer

cleaning and maintaining your

washer

CLEANING THE DOOR SEAL/BELLOW

1. Open the washer door and remove any clothing or items from the washer.

2. Inspect the gray colored seal/bellow between the door

opening and the basket for stained areas. Pull back the

seal/bellow to inspect all areas under the seal/bellow and to

check for foreign objects.

3. If you find stained areas, wipe down these areas of the seal/bellow using the procedure

below:

a) Mix a dilute solution containing ¾ cup (177 mL) of liquid chlorine bleach and 1 gal.

(3.8 L) of warm tap water.

b) Wipe the seal/bellow area with the dilute solution using a damp cloth.

c) Let stand 5 minutes.

d) Wipe down the area thoroughly with a dry cloth and let the washer interior air dry with

the door open.

IMPORTANT:

• Wear rubber gloves when cleaning for prolonged periods.

• Refer to the bleach manufacturer’s instructions for proper use.

PRESERVING THE TOP COVER AND THE FRONT FRAME

Do not place any heavy or sharp objects or a detergent box on the washer. Keep them on the purchased

pedestal or in a separate storage box.

Objects may scratch or damage the top cover or fall off the washer.

Since the entire washer has a high-gloss finish, the surface can be scratched or damaged. Avoid

scratching or damaging the surface when using the washer.

seal/bellow

CAUTION

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cleaning and maintaining your washer _29

PURE CYCLE

Pure Cycle is a self-cleaning cycle that removes any mold from inside the washing machine.

1. Press the Power button.

2. Press the Pure Cycle™ button.

Once you have pressed the Pure Cycle

button, the only function you can set is the

Delay Start function.

For WF365* models

Select the Pure Cycle™ cycle by turning

the Cycle Selector.

3. Press the Start/Pause button. The Pure

Cycle cycle will start.

The Pure Cycle Auto Alarm Function

• If the “Pure Cycle” button is lit after a wash, it

indicates that tub (drum) cleaning is required.

In this case, remove the laundry from the

washing machine, turn the power on, and

clean the drum by running Pure Cycle.

• If you do not run Pure Cycle, the “Pure

Cycle” indicator turns off. However, the

“Pure Cycle” indicator will light again after

two washes. Not running Pure Cycle at

this point will not cause a problem with the

washing machine.

• Although generally, the Pure Cycle Auto Alarm

appears once a month or so, the frequency

may differ depending on the number of times

the washing machine is used

03 CLEANING AND MAINTAINING

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30_ troubleshooting and information codes

troubleshooting and

information codes

CHECK THESE SOLUTIONS IF YOUR WASHER…

PROBLEM SOLUTION

Will not start.

• Make sure the door is firmly closed.

• Make sure your washer is plugged in.

• Make sure the water source faucets are open.

• Make sure to press the Start/Pause Button to start your washer.

• Make sure the Child Lock is not activated. See page 22.

• Before your washer starts to fill, it will make a series of clicking noises

as it checks the door lock and does a quick drain.

• Check the fuse or reset the circuit breaker

Has no water or not enough

water.

• Turn both faucets on fully.

• Make sure the door is tightly closed.

• Straighten the water inlet hoses.

•

The hose filter screens may be plugged. Disconnect the hoses and clean

the screens.

• Open and close the door, then press the Start/Pause Button.

Has detergent remains in

the automatic dispenser

after the wash cycle is

complete.

• Make sure your washer is running with sufficient water pressure.

• Make sure the Detergent Selector dial is in the upper position when

using granular detergent.

Vibrates or is too noisy.

• Make sure your washer is set on a level surface. If the surface is not

level, adjust your washer’s feet to level the appliance.

• Make sure that the shipping bolts are removed.

• Make sure your washer is not touching any other object.

• Make sure the laundry load is balanced.

Stops.

• Plug the power cord into a live electrical outlet.

• Check the fuse or reset the circuit breaker.

• Close the door and press the Start/Pause Button to start your

washer.

For your safety, your washer will not tumble or spin unless the door is

closed.

• Before your washer starts to fill, it will make a series of clicking noises

as it checks the door lock and does a quick drain.

• There may be a pause or soak period in the cycle. Wait and it may

start.

• Check the screens on the inlet hoses at the faucets for obstructions.

Clean the screens periodically.

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troubleshooting and information codes _31

CHECK THESE SOLUTIONS IF YOUR WASHER…

PROBLEM SOLUTION

Fills with the wrong

temperature water.

• Turn both faucets on fully.

• Make sure the temperature selection is correct.

• Make sure the hoses are connected to the correct faucets.

Flush the water lines.

• Check your water heater. It should be set to deliver a minimum 120° F (49° C)

hot water at the tap. Also check the water heater capacity and recovery rate.

• Disconnect the hoses and clean the screens. The hose filter screens may be

plugged.

• As your washer is filling, the water temperature may change as the automatic

temperature control feature checks incoming water temperature. This is

normal.

• While your washer is filling, you may notice just hot and/or just cold water going

through the dispenser when cold or warm wash temperatures are selected.

This is a normal function of the automatic temperature control feature as your

washer determines the temperature of the water.

Door locked or will not

open.

• Press the Start/Pause Button to stop your washer.

• Your washer door will remain locked during the heating portion of the Sanitize

Cycle.

• It may take a few moments for the door lock mechanism to disengage.

Does not drain and/or spin.

• Check the fuse or reset the circuit breaker.

• Straighten the drain hoses. Eliminate kinked hoses. If there is a drain restriction,

call for service.

• Close the door and press the Start/Pause Button. For your safety, your washer

will not tumble or spin unless the door is closed.

• Make sure the debris filter is not clogged.

Load is too wet at the end

of the cycle.

• Use the High or Extra High spin speed.

• Use high efficiency detergent to reduce over–sudsing.

• The load is too small. Very small loads (one or two items) may become

unbalanced and not spin out completely.

Leaks water.

• Make sure the door is firmly closed.

• Make sure all hose connections are tight.

• Make sure the end of the drain hose is correctly inserted and secured to the

drainage system.

• Avoid overloading.

• Use high efficiency detergent to prevent over–sudsing.

Has excessive suds.

• Use high efficiency detergent to prevent over-sudsing.

• Reduce the detergent amount for soft water, small or lightly soiled loads.

• Make sure you are using HE detergent.

There appears to be an

insufficient amount of

water.

• The Front Loading washer provides maximum performance using a small

amount of water.

• Since the water fill is not completed at the beginning of the wash, the amount

of water may appear to be small.

• Because the amount of time that water is supplied differs depending on the

type of laundry, the amount of water may seem small.

• Since water is supplied from the bottom of the tub and the supplied water is

absorbed by the laundry, the amount of water may seem small.

Has an odor.

• Check your Detergent. Excessive suds collect in nooks and crannies and

cause mold.

• Run cleansing cycles to sanitize the machine periodically. (Silver Care or

Sanitize Cycle or Pure Cycle)

• Clean the door seal (Diaphragm).

• Dry the interior of your washer after the total cycle has finished.

04 TROUBLESHOOTING

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32_ troubleshooting and information codes

INFORMATION CODES

Information codes may be displayed to help you better understand what is occurring with your washer.

CODE SYMBOL MEANING SOLUTION

Unbalanced load prevented your

washer from spinning.

Redistribute the load, press the Start/Pause

Button.

Door is open when washer is

running.

Close the door tightly and restart the cycle.

If the code reappears, call for service.

Your washer failed to lock the

door.

Close the door tightly and restart the cycle.

If the code reappears, call for service.

Water temperature control

problem.

(Heater Control problem)

Call for service.

Your washer has tried to fill but

has not reached the proper water

level.

Call for service.

The door will not unlock. Make sure the door is firmly closed.

Push the Power button to turn off your washer,

then turn it on again. If the code reappears, call

for service.

Motor not running properly. Restart the cycle by pressing the Start/Pause

Button. If the code reappears, call for service.

Your washer is not draining.

It can also mean that the unit

senses a small clog while draining.

First, clean the drain filter. Then do the

following.

1) Turn off the unit and turn it on again.

2) Select only the Spin Cycle.

3) Press the Start/Pause to drain the water.

Clean the debris filter.

If it still does not drain, call for service.

Your washer has tried to fill but

was unsuccessful.

Make sure the water faucets are open all the

way. Check for kinked hoses.

Check the inlet screens on the fill hoses.

If you use a Flood Safety Device, then please

remove the device and connect the water hoses

directly to the unit.

Check if the hot water supply

hose is connected.

You must connect the hot water supply hose

because hot water is supplied by the Auto

Temperature Control (A.T.C.) function if the

temperature of the cold water is lower than 59 °F.

The hot/cold water hose

connection is not correct.

Please connect the hot/cold water hose

correctly.

Electric service was lost when the

washer was running.

Restart the cycle by pressing the Start/Pause

Button.

troubleshooting and

information codes

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troubleshooting and information codes _33

Water detected over the safe

water level.

Call for service

Jammed Key. Call for service

Motor speed sensor problem. Restart the cycle.

If the code reappears, call for service.

Temperature sensor problem. Restart the cycle.

If the code reappears, call for service.

High/Low voltage detected. Restart the cycle.

If the code reappears, call for service.

Too much suds is detected during

the washing session.

The unit is put on hold until the

suds are reduced. Then, the unit

will resume operation.

When it finishes washing, the End

and Sd codes will blink in turn.

To prevent, reduce the amount of detergent.

For any codes not listed above, call 1–800–726–7864 (1–800–SAMSUNG)

04 TROUBLESHOOTING

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34_ appendix

appendix

FABRIC CARE CHART

The following symbols provide garment care direction. The clothing care labels include symbols for washing,

bleaching, drying and ironing, or dry cleaning when necessary. The use of symbols ensures consistency

among garment manufacturers of domestic and imported items. Follow care label directions to maximize

garment life and reduce laundering problems.

Wash Cycle Special Instructions

Warning Symbols for

Laundering

Normal Line Dry/ Hang to Dry Do Not Wash

Permanent Press /

Wrinkle Resistant /

Wrinkle Control

Drip Dry Do Not Wring

Gentle/Delicates Dry Flat Do Not Bleach

Hand Wash

Heat Setting

Do Not Tumble Dry

Water Temperature**

High

No Steam (added to

iron)

Hot Medium Do Not Iron

Warm Low

Dryclean

Cold Any Heat Dry Clean

Bleach

No Heat/Air Do Not Dry Clean

Any Bleach (when

needed)

Iron-Dry or Steam

Temperatures

Line Dry/ Hang to Dry

Only Non-Chlorine

(color-safe)

Bleach (when needed)

High Drip Dry

Tumble Dry Cycle Medium Dry Flat

Normal

Low

For machine-washable

wool. Loads should be

under 8 pounds.

Permanent Press/

Wrinkle Resistant/

Wrinkle Control

Gentle/ Delicates

** The dot symbols represent appropriate wash water temperatures for various items. The temperature

range for Hot is 105° - 125° F/ 41° - 52°C, for Warm 85° - 105° F/29° - 41° C and for Cold 60° - 85° F/16°

- 29° C. (Wash water temperature must be a minimum of 60° F/16°C for detergent activation and effective

cleaning.) The clothes washer cannot ensure these temperatures because the actual water temperatures

entering your washer are dependent on water heater settings and regional water supply temperatures. For

example, cold water entering the home in the northern states during winter may be 40° F/4° C which is

too cold for effective cleaning. The water temperature in this situation will need to be adjusted by selecting

a warm setting, adding some hot water to the MAX FILL line or using your washer’s heating option, if

available.

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appendix _35

HELPING THE ENVIRONMENT

• Your washer is manufactured from recyclable materials. If you decide to dispose of it, please observe

local waste disposal regulations. Cut off the power cord so that the appliance cannot be connected

to a power source. Remove the door so that animals and small children cannot get trapped inside the

appliance.

• Do not exceed the detergent quantities recommended in the detergent manufacturers’ instructions.

• Use stain removal products and bleaches before the wash cycle only when necessary.

• Save water and electricity by only washing full loads (the exact amount depends upon the program used).

DECLARATION OF CONFORMITY

This appliance complies with UL2157.

SPECIFICATIONS

TYPE FRONT LOADING WASHER

DIMENSIONS

Div Inches (cm)

Height-Overall

38.3” (97.4)

B. Width

27” (68.6)

C. Depth with door open 90°

50.8’’ (129)

D. Depth

31.5” (80)

WATER PRESSURE

20-116 psi (137 kPa ~ 800 kPa)

WEIGHT

174 lbs (79 kg)

HEATER RATING

900 W

POWER

CONSUMPTION

WASHING

120 V 140 W

WASHING AND HEATING

120 V 960 W

SPIN

120 V 430 W

DRAIN

120 V 80 W

SPIN REVOLUTION

WF361*, WF363*, WF365*

1100 rpm

05 APPENDIX

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36_ appendix

CYCLE CHART

Use this chart to set the best cycle and option for your laundry.

Model : WF361*

(

 : factory setting,  : selectable)

FUNCTIONS OPTIONS

Temp. Spin Soil Level

Delay

Start

Extra

Rinse

H W EW C H M L NS H N L

Normal

    

Heavy Duty



   

Perm Press



  

Sanitize



 

Delicates/Hand

Wash

 

Wool



    

Quick Wash

    

Rinse + Spin



  

Pure Cycle





Model : WF363*

( : factory setting,  : selectable)

FUNCTIONS OPTIONS

Temp. Spin Soil Level

Delay

Start

Steam

H W EW C H M L NS H N L

Normal

    

Heavy Duty



   

Perm Press



  

Sanitize



 

Delicates/Hand

Wash

 

Wool



    

Quick Wash

    

Rinse + Spin



 

Pure Cycle





Temp. Spin Soil Level

H: Hot

W: Warm

EW: Eco Warm

C: Cold

H: High

M: Medium

L: Low

NS: No Spin

H: Heavy

N: Normal

L: Light

appendix

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appendix _37

Model : WF365*

(

 : factory setting,  : selectable)

FUNCTIONS OPTIONS

Temp. Spin Soil Level

Delay

Start

Steam

H W EW C H M L NS H N L

Normal

      

Heavy Duty



    

Perm Press



    

Sanitize



   

Delicates/Hand

Wash

  

Wool



    

Quick Wash

    

Rinse + Spin



 

Pure Cycle





Temp. Spin Soil Level

H: Hot

W: Warm

EW: Eco Warm

C: Cold

H: High

M: Medium

L: Low

NS: No Spin

H: Heavy

N: Normal

L: Light

05 APPENDIX

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38_ warranty

warranty (U.S.A)

SAMSUNG WASHER

LIMITED WARRANTY TO ORIGINAL PURCHASER

This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS AMERICA, INC.

(SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by

SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty period of:

One (1) year part and labor, Two (2) years Control Board Parts, Three (3) years stainless tub part, Ten (10)

years washing motor part

This limited warranty begins on the original date of purchase, and is valid only on products purchased and

used in the United States. To receive warranty service, the purchaser must contact SAMSUNG for problem

determination and service procedures. Warranty service can only be performed by a SAMSUNG authorized

service center. The original dated bill of sale must be presented upon request as proof of purchase to

SAMSUNG or SAMSUNG’s authorized service center. SAMSUNG will provide in-home service during the

warranty period at no charge, subject to availability within the contiguous United States. In-home service is

not available in all areas.

To receive in-home service, product must be unobstructed and accessible to the service agent. If service

is not available, SAMSUNG may elect to provide transportation of the product to and from an authorized

service center.

SAMSUNG will repair, replace, or refund this product at our option and at no charge as stipulated herein,

with new or reconditioned parts or products if found to be defective during the limited warranty period

specified above. All replaced parts and products become the property of SAMSUNG and must be returned

to SAMSUNG. Replacement parts and products assume the remaining original warranty, or ninety (90)

days, whichever is longer.This limited warranty covers manufacturing defects in materials and workmanship

encountered in normal, noncommercial use of this product and shall not apply to the following: damage

that occurs in shipment; delivery and installation; applications and uses for which this product was not

intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect,

fire, water, lightning, or other acts of nature or God; use of products, equipment, systems, utilities, services,

parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied

or authorized by SAMSUNG that damage this product or result in service problems; incorrect electrical

line voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions,

maintenance and environmental instructions that are covered and prescribed in the instruction book;

product removal and reinstallation; problems caused by pest infestations. This limited warranty does not

cover problems resulting from incorrect electric current, voltage or supply, light bulbs, house fuses, house

wiring, cost of a service call for instructions, or fixing installation errors. SAMSUNG does not warrant

uninterrupted or error-free operation of the product.

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warranty _39

EXCEPT AS SET FORTH HEREIN, THERE ARE NO WARRANTIES ON THIS PRODUCT EITHER EXPRESS

OR IMPLIED, AND SAMSUNG DISCLAIMS ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY

IMPLIED WARRANTIES OF MERCHANTABILITY, INFRINGEMENT OR FITNESS FOR A PARTICULAR

PURPOSE.

NO WARRANTY OR GUARANTEE GIVEN BY ANY PERSON, FIRM, OR CORPORATION WITH RESPECT

TO THIS PRODUCT SHALL BE BINDING ON SAMSUNG. SAMSUNG SHALL NOT BE LIABLE FOR LOSS

OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER

SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY

TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED,

AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOR SHALL RECOVERY OF ANY KIND AGAINST SAMSUNG BE GREATER IN AMOUNT THAN THE

PURCHASE PRICE OF THE PRODUCT SOLD BY SAMSUNG AND CAUSING THE ALLEGED DAMAGE.

WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS,

DAMAGE, OR INJURY TO PURCHASER AND PURCHASER’S PROPERTY AND TO OTHERS AND THEIR

PROPERTY ARISING OUT OF THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT. THIS LIMITED

WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS

PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation

of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This

warranty gives you specific rights, and you may also have other rights, which vary from state to state.

To obtain warranty service, please contact SAMSUNG at:

Samsung Electronics America, Inc.

85 Challenger Road Ridgefield Park, NJ 07660

1-800-SAMSUNG (726-7864)

www.samsung.com

Visits by a Service Engineer to explain functions, maintenance or installation is not covered by warranty.

Please contact your Samsung call agent for help with any of these issues.

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40_ warranty

warranty (CANADA)

SAMSUNG WASHER

LIMITED WARRANTY TO ORIGINAL PURCHASER

This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS CANADA, INC.

(SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by

SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty period of:

One (1) year part and labor, Ten (10) years washing motor part

This limited warranty begins on the original date of purchase, and is valid only on products purchased

and used in the Canada. To receive warranty service, the purchaser must contact SAMSUNG for problem

determination and service procedures. Warranty service can only be performed by a SAMSUNG authorized

service center. The original dated bill of sale must be presented upon request as proof of purchase to

SAMSUNG or SAMSUNG’s authorized service center. SAMSUNG will provide in-home service during the

warranty period at no charge, subject to availability within the Canada. In-home service is not available in all

areas.