Conditions of Guarantee
1. To be able to carry out the guarantee it will necessary to have a copy of the proof of purchase,
preferably with a copy of the original bill.
2. For the guarantee to be carried out, all products must be delivered to iJoy perfectly packed,
preferably in its own original packing, with all accessories, user manuals and drivers that the packaging
would originally contain. Otherwise, iJoy will not be held responsible for damages that might occur
during transportation.
3. The repair of the products will be carried out according to the problem reported by the client;
therefore it is essential that the client indicates in a clear form and in the most specific way possible
where the problem lies, to be able to solve it in the correct manner. In the case that there is not problem
with the product a diagnosis and transportation charge can be applied.
4. In any case iJoy will not be held responsible for the loss of data contained in hard drives, as well as
any other non–original accessory.
5. In the case that there is no possibility of repair of the product, it can be replaced by another one of
similar or superior characteristics, taking into consideration the state in which the product is received,
such as usage marks, scratches, etc. In any case the product returned to the customer will have been
tested to be functioning correctly.
6. The Guarantee will only cover errors caused by deficiencies in manufacturing, and does not
therefore cover damage caused by mis-use, modifications or damages caused by accidents of any
nature of caused by the client. The guarantee does not cover: Accessories, pieces exposed to normal