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 )-@1>@-:75?:;@/;>>1/@8E?1-@105:<;?5@5;:
;/-@1C-@1>@-:7j?11<-31253
&41?4;C1>41-0-:0/A<258@1>9-E.1.8;/710
81-:?4;C1>41-0j?11<-31253-:0/A<258@1>j?11<-31253
+;A9-E.1@-9<5:3@;;4->0
 p@-9<K@41/;22113>;A:0?j?11<-31253
&41/A<258@1>5?.8;/710.1/-A?1@41/;22113>5:05?@;;25:1
:?A>1E;A->1A?5:3?1@@5:3;:@41A-85@/;22113>5:01>;>A?1
-<>13>;A:0/;2211[email protected]2;>1?<>1??;9-/45:1?81-:@41/A<
258@1>j?11<-31253
 &41>15?@;;9A/4/;22115:@41/A<258@1>
'?1@4191-?A>5:3?<;;:j?11<-31253
&41?4;C1>41-0-:0/A<258@1>9-E.1.8;/710
81-:?4;C1>41-0j?11<-31253-:0/A<258@1>j?11<-31253
&$!'%!!& '


Problem Possible cause(s) Solution(s)
;?@1-928;C5:3
2>;9?@1-9C-:0
)-@1>@-:75?:;@/;>>1/@8E?1-@105:<;?5@5;:
%@1-9C-:05?.8;/710

;/-@1C-@1>@-:7j?11<-31253

81-:?@1-9C-:0j?11<-31253

1?/-81j?11<-31

&41C-:0-??19.8E5?>19;B-.812;>/81-:5:3-:05?>1<8-/1-.8152>1=A5>10
;:@-/@81/@>->-2@;:j ;>19-585:2;m181/@>-/>-2@/;9
IB-DCM2X-US-A.2_Layout103/04/201410:45Page26
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English
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English
 
&$!'%!!& '
Problem Possible cause(s) Solution(s)
;221181-75:3
2>;9@41
.>1C41-0
>510/;2211;:@413-?71@
%<;0;> */-<?A81?:;@?1-@10/;>>1/@8E
8;/710?4;C1>41-0
-9-3103-?71@

81-:3-?71@j?11<-31253

41/7@41/-<?A815?5:<8-/12A?5:3%<;0@A/7@41@-.A:01>j?11<-31253

81-:?4;C1>41-0j?11<-31253

&;;.@-5:-:1C3-?71@/;:@-/@@4181/@>->-2@/A?@;91>418<85:1;:
j;>19-585:2;m181/@>-/>-2@/;9
E9-/45:15?
9-75:3-8;A0-:0
/;:@5:A;A?
<A9<5:3:;5?1
)-@1>@-:75?:;@/;>>1/@8E?1-@105:<;?5@5;:
)-@1>@-:75?19<@E

;/-@1C-@1>@-:7j?11<-31253

588C-@1>@-:7j?11<-31253
E9-/45:15?:;@
C;>75:3
&418534@?->1;22-:0@41
9-/45:1/1-?1?@;;<1>-@1
A?19-E4-B12-5810 
41/7-:0>1<8-/1@412A?1
%@1-95?B1:@5:3
2>;9@410>5<@>-E
)-@1>5?.15:3<A>310@4>;A34@419-/45:1@;
>10A/1;<1>-@5:3@19<1>-@A>1>1-0E2;>@41
:1D@/;2211

&45?5?:;@/-A?12;>/;:/1>:&45?C588-A@;9-@5/-88E?@;<C41:@419-/45:14-?
25:5?410<A>35:3
IB-DCM2X-US-A.2_Layout103/04/201410:45Page28
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English
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English
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&$!'%!!& '
Problem Possible cause(s) Solution(s)
E/;22115?:;@
4;@1:;A34
&41>9;.8;/4-?:;@>1-/410@41/;>>1/@
@19<1>-@A>1
58@1>4;801>5?:;@<>141-@10
A<;>9A35?:;@<>1C->910

">141-@@41@41>9;.8;/j?11<-31253

">5919-/45:1j?11<-31

)->9/A<j?11<-31
2@1>2>;@45:39587
9E95875?:;@
2;-9E
5875?:;@/;80;>2>1?41:;A34
%@1-9C-:05?.8;/710C5@49587>1?50A1

@5?1-?51>@;9-712>;@4A?5:3/;80?195?75991095875:-?@-5:81???@1186A3

81-:?@1-9C-:0j?11<-31253

1?/-81j?11<-31
E/;22114-?:;
/>19-
&41/A<258@1>5?.8;/710.1/-A?1@41/;2211
3>5:05?@;;25:1
>;A:0/;22115?:;@2>1?4

:?A>1E;A->1A?5:3?1@@5:3;:@41A-85@/;22113>5:01>;>A?1-<>13>;A:0
/;2211[email protected]2;>1?<>1??;9-/45:1?

81-:/A<258@1>j?11<-31253

>;A:0/;2211;:8E4-?-@4>110-E?41828521>5:0;:8E@41-9;A:@;2.1-:?@4-@
E;A:110
A-85@/;22119-/45:1?4-B1.11:01B18;<10@;1D@>-/@/;2211-@@41501-8@19<1>-@A>1
)-@1>@4-@5?@;;4;@/-A?1?;B1>1D@>-/@5;:-:0-.5@@1>@-?@1

IB-DCM2X-US-A.2_Layout103/04/201410:45Page30
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(!&$ OS1:
1?9-/45:1?Z1D<>1??;4-A@1<>1??5;:/;991B;@>1:;AB18819-/45:1Z/-2_A-85@1:
1D531:@A:1-@@1:@5;:1@A:1:@>1@51:/;:?@-:@?<;A><>;8;:31>81A>B51A@581
K;A.851F<-?01k
N($,0(,"$0$2$1136$0*$!$"4 .$30 .0:1"' /3$32(*(1 2(-,
N92 020$009&3*(:0$+$,24-20$+ "'(,$
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!$%K'&%&! K""$%
S&$#'%$%"&,&!'!'$%
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!& &%%'( &%k
N (15881FZ/1=A18-@1:?5;:018K-<<->158
/;>>1?<;:01.51:Z/188101
8K-8591:@-@5;:?1/@1A> 1<;?1F<-?8-
9-/45:1Z/-2_?A>A:<8-@1-A
9_@-885=A1;A@;A@1-A@>1?A>2-/1
9_@-885=A1<1:0-:@8KA@585?-@5;:
N 1?;A81B1F<-?8-9-/45:11:8-
@1:-:@<->81>_?1>B;5>0K1-A;A81
/4-A221@-??1%;A81B1F8-A:5=A191:@
1:@1:-:@81/4\??5?
N 1<;?1F<-?8-9-/45:1?A>A:1
?A>2-/11:.;5?/5>_/->1881<;A>>-5@
1:0;99-31>81.;5?
N 1<;?1F<-?8-9-/45:1?A>A:<8-@1-A
;AA:1-A@>1?A>2-/1?A?/1<@5.8101
>1/A15885>0A85=A501
N 1<;?1F<-?8-9-/45:1?A>A:1
?;A>/101/4-81A>;AZ<>;D595@_
/;991A:1<8-=A1_81/@>5=A1A:2;A>
/4-A0;A01?28-991?:A1?
N KA@585?-@5;:01>-88;:31?:;:-A@;>5?_1?
<->812-.>5/-:@<1A@1:@>-b:1>01?
0_3\@?;A01?-//501:@?
N KA@585?1F<-?8-9-/45:1?-:?
1-A<;A>:1<-?>5?=A1>0K1:0;99-31>
8-<;9<1
N 1/\.810K-8591:@-@5;::10;5@6-9-5?
1:@>1>1:/;:@-/@-B1/01??A>2-/1?
/4-A01?
N _.>-:/41F8-9-/45:10A?1/@1A>
-B-:@018-:1@@;E1>;A018K1:@>1@1:5>
N KA@585?1F<-?8-9-/45:1Z0K-A@>1?25:?
=A1/1881?<>_BA1?
N 18-5??1F<-?8-9-/45:10-:?A:1
<5^/1;f8-@19<_>-@A>11?@5:2_>51A>1Z
G/->@;A@11-A>1?@-:@0-:?8-
9-/45:1<;A>>-5@3181>1@1:0;99-31>
8-9-/45:1
N B-:@01>19<85>81>_?1>B;5>0K1-A
0_.>-:/41F8-9-/45:10A?1/@1A>
N 1>19<85??1F<-?@>;<81>_?1>B;5>
0K1-A
N KA@585?1F<-?0K1-A<_@588-:@1
j/;:@1:-:@0A05;DE0101/->.;:1
N 1>19<85??1F<-?81>_?1>B;5>0K1-A
/4-A01;A.;A588-:@1
N '@585?1F?1A8191:@8-9-/45:1A:12;5?
=A181<8-@1-A>_/;8@13;A@@1?1?@
/;>>1/@191:@5:?@-88_
N 1@@19-/45:1:K1?@<-?01?@5:_1Z
A:1A@585?-@5;:/;991>/5-81;A
5:0A?@>518819-5?A:5=A191:@ZA:
A?-310;91?@5=A1
N 1@;A/41F<-?81?<->@51?9_@-885=A1?
:581<;>@1258@>1:581.;b@51>8;>?=A18-
9-/45:11?@1:9->/41;AB;A?>5?=A1F
01B;A?.>h81>;A01B;A?_.;A588-:@1>
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IB-DCM2X-US-A.2_Layout103/04/201410:45Page32
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1:?A5@1@;A?81?-A@;/;88-:@?018-9-/45:1
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8-9-/45:1j<-311:8-5??-:@81
<;>@1258@>1;A8K-0-<@-@1A> *B501
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9;A8A
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2-5?-:@_/;A81>8K1-AZ@>-B1>?81.1/
B-<1A>1@81258@>1Z/-2_-25:01.51:
>5:/1>81?<->@51?5:@1>:1?-B-:@ 012-5>1
0A/-2_
 $19<85??1F81>_?1>B;5>1@_91@@1F018-
B-<1A>?18;:81?5:?@>A/@5;:?018-<-31
<1:0-:@?1/;:01?<A5?B1>?1F01
8K1-A/4-A01<1:0-:@?1/;:01?
/;9915:05=A_Z8-<-31
 B-:@0KA@585?1>81<;>@1258@>18-/A588^>1
Z0;?1>81?258@>1?81>_?1>B;5>0K1-A1@
8-.A?1Z/-<<A//5:;B;A?01B1F81?
8-B1>Z8K1-A@5^01-005@5;::_10185=A501
B-5??1881<A5?81?>5:/1>1@81?1??AE1>
N A@585?1F<-?/1@@19-/45:1?58-25/41
;A81/;>0;:1?@1:0;99-3_;A-<>^?
A:9-AB-5?2;:/@5;::191:@;AA:
1:0;99-3191:@=A18/;:=A1%581
/;>0;:0-8591:@-@5;:1?@1:0;99-3_
580;5@`@>1>19<8-/_<->A-85@@0?;:
>_<->-@1A>;AA:1-A@>1<1>?;::1
0;@_101/;9<_@1:/1??5958-5>1?-25:
0_B5@1>@;A@0-:31>
N 1<8;:31F<-?8-9-/45:10-:?8K1-A
;A0-:?A:-A@>185=A501
N 1?1:2-:@?0;5B1:@`@>1?A>B1588_?-25:
=AK58?:16;A1:@<-?-B1/8-9-/45:1
':1?A>B1588-:/1_@>;5@11?@:_/1??-5>1
8;>?=A18-<<->1581?@A@585?_<->01?
1:2-:@?;A1:81A><>_?1:/1
N 12-5@1?<-?2;:/@5;::1>8-9-/45:1
?A>A:1?A>2-/15:_3-81
N 18-5??1F<-?8-9-/45:11:9->/41
?-:??A>B1588-:/1
N 1@@19-/45:1:K1?@<-?01?@5:_1Z
`@>1A@585?_1<->01?<1>?;::1?
j1:2-:@?/;9<>5??;A22>-:@01
4-:05/-<?<4E?5=A1??1:?;>518?;A
91:@-AD;A9-:=A-:@0K1D<_>51:/1
1@01/;::-5??-:/1?Z9;5:?=AK1881?:1
._:_25/51:@0KA:1?A>B1588-:/1;A?A5B1:@
81?5:?@>A/@5;:?0KA@585?-@5;:05?<1:?_1?
<->A:1<1>?;::1>1?<;:?-.81
0181A>?_/A>5@_
N S@153:1F8-9-/45:11@0_.>-:/41F8-
1:/-?0K5:A@585?-@5;:
N 1@;A/41F<-?81??A>2-/1?/4-A01?
'@585?1F81?<;53:_1?;A.;A@;:?
N 1<8;:31F<-?81/;>0;::58-25/41
:58-9-/45:10-:?8K1-A;AA:-A@>1
85=A501<;A>_B5@1>@;A@>5?=A1
0K5:/1:05101/4;/_81/@>5=A11@
01.81??A>1/;><;>1881
N _.>-:/41F8-9-/45:11:/-?
0K5:A@585?-@5;:1@-B-:@@;A@:1@@;E-31
-5??1F8-?1>12>;505>-B-:@0K5:?@-881>;A
01>1@5>1>01?<5^/1?1@-B-:@018-
:1@@;E1>
N KA@585?-@5;:0K-//1??;5>1?:;:
>1/;99-:0_?<->812-.>5/-:@018-
9-/45:1<1A@1:@>-b:1>A:5:/1:051A:
/4;/_81/@>5=A1;A01?.81??A>1?
/;><;>1881?
N KA@585?1F<-?8K-<<->158Z8K1D@_>51A>
N 18-5??1F<-?81/;>0;:<1:0>1-A
.;>00KA:1@-.81;A0KA:<8-:01@>-B-58
:5@;A/41>A:1?A>2-/1/4-A01
N 18-<;?1F<-??A>;AZ<>;D595@_
0KA:.>h81A>Z3-F;A_81/@>5=A1:5Z
8K5:@_>51A>0KA:2;A>/4-A0
N ;991:/1F@;A6;A>?<->.>-:/41F8-
25/41Z8-9-/45:1<A5?.>-:/41F81
/;>0;:0K-8591:@-@5;:Z8-<>5?1?1/@1A>
";A>8-0_.>-:/41>91@@1F@;A@1?81?
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0_.>-:/41F8-25/41018-<>5?1?1/@1A>
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0A5@?/4595=A1?>1/;::A?<->8KS@-@01
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/-:/1>1@0K-:;9-851?/;:3_:5@-81?;A
0K-A@>1?<-@4;8;351?0A?E?@^91
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IB-DCM2X-US-A.2_Layout103/04/201410:45Page34
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Problème Test
Résultat
Cause(s) potentielle(s) et solution(s)
A/A:/-2_:1
?;>@018-@`@101
<1>/;8-@5;:
&%&&%%
-5@1?<-??1>018K1-A0-:?8-
@`@101<1>/;8-@5;:8;>?=A181
258@>11?@1:<8-/1(_>5251F=AK58
:KE-
"%
01/-2_0-:?81258@>1
%5018K1-A?;>@-<>^?
?1/;:01?
$$T&,
81@1?@
"-?0K1-A
10_.5@0K1-A
?K-9_85;>1
 1>_?1>B;5>0K1-A:K1?@<-?/;>>1/@191:@95?1:<8-/1
1@@1F81>_?1>B;5>0K1-A/;>>1/@191:@1:<8-/1jB;5><-31253
-@`@101<1>/;8-@5;:1@81258@>1?;:@<1A@`@>1.;A/4_?
1@@;E1F8-@`@101<1>/;8-@5;:jB;5><-312531@81258@>1jB;5><-31253
(;A?@-??1F<1A@`@>1@>;<81/-2_9;A8A
&-??1F7@ 81/-2_9;A8AjB;5><-31253
1258@>11?@.;A/4_/->81/-2_1?@9;A8A@>;<25:191:@
??A>1FB;A?0KA@585?1>81>_38-31?A>819;A85:Z/-2_A-85@;A.51:/4;5?5??1F
A:/-2_9;A8A/;:B1:-:@-AD9-/45:1?Z1D<>1??; 1@@;E1F81258@>1
jB;5><-31253
 1258@>1/;:@51:@@>;<01/-2_
'@585?1F8-/A588^>1Z0;?1>jB;5><-31253
-@`@101<1>/;8-@5;:1@81258@>1?;:@<1A@`@>1.;A/4_?
1@@;E1F8-@`@101<1>/;8-@5;:jB;5><-312531@81258@>1jB;5><-31253
'S" 
7
>
Problème Cause(s) potentielle(s) Solution(s)
"-?01B-<1A>
?;>@-:@0A.1/
B-<1A>
1>_?1>B;5>0K1-A:K1?@<-?/;>>1/@191:@95?
1:<8-/1
1.1/B-<1A>1?@.;A/4_

1@@1F81>_?1>B;5>0K1-A/;>>1/@191:@1:<8-/1jB;5><-31253

1@@;E1F81.1/B-<1A>jB;5><-31253

_@->@>1FjB;5><-31

(;A?<;AB1F0_9;:@1>81.1/<;A>81:1@@;E1>1@81>19<8-/1>81/-?_/4_-:@
;:@-/@1F81/@>->-2@-Aj ;A<->19-58Z5:2;m181/@>-/>-2@/;9
IB-DCM2X-US-A.2_Layout103/04/201410:46Page56
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Problème Cause(s) potentielle(s) Solution(s)
-@`@101
<1>/;8-@5;:-
01?2A5@1?01/-2_
"->@5/A81?01/-2_?_/4_1??A>816;5:@
-AB-5?195?11:<8-/1018-0;?1@@1%;A
/-<?A81 *
&`@101<1>/;8-@5;:.;A/4_1
;5:@1:0;99-3_

1@@;E1F816;5:@jB;5><-31253

(_>5251F=A18-/-<?A811?@.51:95?11:<8-/1%5B;A?A@585?1FA:10;?1@@1%>1<851F8-8-:3A1@@1
<->01??;A?jB;5><-31253

1@@;E1F8-@`@1jB;5><-31253

";A>;.@1:5>A::;AB1-A6;5:@/;:@-/@1F81?1>B5/1-<>^?B1:@10K81/@>->-2@<->
@_8_<4;:1-Aj;A<->19-58Z5:2;m181/@>-/>-2@/;9
-9-/45:1_91@
A:.>A5@01<;9<1
2;>@1@/;:?@-:@
1>_?1>B;5>0K1-A:K1?@<-?/;>>1/@191:@95?
1:<8-/1
1>_?1>B;5>0K1-A1?@B501

1@@1F81>_?1>B;5>0K1-A/;>>1/@191:@1:<8-/1jB;5><-31253

1@@1F81>_?1>B;5>0K1-A/;>>1/@191:@1:<8-/1jB;5><-31253
-9-/45:1:1
2;:/@5;::1<-?
1?B;E-:@??;:@_@15:@?1@
8-9-/45:1-/1??_01
2;:/@5;::1>
12A?5.81-<1A@`@>1?-A@_ 
(_>5251F1@>19<8-/1F812A?5.81
1<8-@1-A
>_/;8@13;A@@1?
<>;0A5@018-
B-<1A>
-9-/45:11?@<A>3_1-B1/018K1-A<;A>
>_0A5>18-@19<_>-@A>1012;:/@5;::191:@<;A>
8-<>_<->-@5;:0A<>;/4-5:/-2_

1B;A?5:=A5_@1F<-?18-?K->>`@1>--A@;9-@5=A191:@=A-:08-9-/45:1-A>-
25:501?1<A>31>
IB-DCM2X-US-A.2_Layout103/04/201410:46Page58
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Problème Cause(s) potentielle(s) Solution(s)
;:/-2_:K1?@
<-??A225?-991:@
/4-A0
1&41>9;.8;/:K-<-?-@@15:@8-@19<_>-@A>1
/;>>1/@1
1<;>@1258@>1:K-<-?_@_/4-A22_-A<>_-8-.81
-@-??1;A819A3:K-<-?_@_/4-A22_
-A<>_-8-.81

">_/4-A221F81&41>9;.8;/jB;5><-31253

9;>/1F8-9-/45:1jB;5><-31

$_/4-A221F8-@-??1jB;5><-31
18-5@:K1?@<-?
9;A??1AD-<>^?
-B;5>A@585?_8-.A?1
/-<<A//5:;
18-5@:K1?@<-?-??1F2>;50;A2>-5?
1.1/B-<1A>1?@.;A/4_<->01?>_?50A?
018-5@

81?@<8A?2-/581012-5>10A8-5@9;A??1AD-B1/0A8-5@0195_/>_9_2>;500-:?A:<;@
1:5:;D

1@@;E1F81.1/B-<1A>jB;5><-31253

_@->@>1FjB;5><-31
;:/-2_:K-<-?
01/>^91
1258@>11?@.;A/4_<->/1=A181/-2_1?@
9;A8A@>;<25:
1/-2_9;A8A:K1?@<-?2>-5?

;A81FB;?3>-5:?01/-2_?A>81>_38-31Z0A9;A85:Z/-2_A-85@;A.51:
A@585?1FA:/-2_9;A8A/;:B1:-:@-AD9-/45:1?Z1D<>1??;

1@@;E1F81258@>1jB;5><-31253

1/-2_9;A8A:1?1/;:?1>B-:@=A1@>;5?6;A>?9;A81F?1A8191:@8-=A-:@5@_0;:@
B;A?-B1F.1?;5:
1?9-/45:1?Z/-2_A-85@;:@_@_/;:]A1?<;A>1D@>-5>181/-2_Z8-@19<_>-@A>150_-81
%58K1-A1?@@>;</4-A0181/-2_1?@?A>1D@>-5@1@-A:3;h@-91>
 
IB-DCM2X-US-A.2_Layout103/04/201410:46Page60
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;</5d:01/-2_1:8-9[=A5:--8AF5:05/-0;>-?1-<-3->[/A-:0;1?@_-8-
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<>1<->-/5d:01/-2_A-:0;8-@-F-/;:@1:3-98011D<>1?;j@>-?
?13A:0;?35>118?181/@;>-8-<;?5/5d:01q-<-3-0;L
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IB-DCM2X-US-A.2_Layout103/04/201410:46Page84
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problema Prueba
Resultado
Causa(s) posibl(es) y solución(es)
;?-81/-2_018
/-.1F-8015:2A?5d:
"$'
"%! !
-3-/5>/A8->-3A-<;>18
/-.1F-8015:2A?5d:/;:18258@>;
/;8;/-0;1:?A8A3->
?13g>1?101=A1
!
4-E-
/-2_1:18258@>;
%501?<A_?01@>-:?/A>>50;?
?13A:0;?
:;B1?-85>-3A-
& 
8-<>A1.-
;4-E-3A-
8-3A-28AE1
916;>
 8@-:=A101-3A-:;1?@[/;>>1/@-91:@1/;8;/-0;
;8;=A1/;>>1/@-91:@118@-:=A101-3A-jB1><[35:-253
?<;?5.81=A118/-.1F-801-3A-E18258@>;1?@_:@-<-0;?
59<5118/-.1F-801-3A-jB1><[35:-253E18258@>;jB1><[35:-253
?<;?5.81=A11?@_-<5?;:-:0;1D/1?5B-91:@118/-2_
<.(1-,$= 8;?3>-:;?01/-2_jB1><[35:-253
8258@>;?1@-<d<;>=A18;?3>-:;?01/-2_?;:9AE25:;?
?13g>1?1011?@->A?-:0;189;85:588;01/-2_A-85@1:8-/;:253A>-/5d:;018;
/;:@>->5;A?->
/-2_<>1B5-91:@19;850;=A1?1--<@;<->-8-?9[=A5:-?1D<>1?;59<5118
258@>;jB1><[35:-253
 -E019-?5-0;/-2_1:18258@>;
'?18-/A/4->-91050;>-jB1><[35:-253
?<;?5.81=A118/-.1F-801-3A-E18258@>;1?@_:@-<-0;?
59<5118/-.1F-801-3A-jB1><[35:-253E18258@>;jB1><[35:-253
Problema Causa(s) posible(s) Solución(es)
;?-81B-<;>018-
B->588-01B-<;>
8@-:=A101-3A-:;1?@[
/;>>1/@-91:@1/;8;/-0;
-B->588-01B-<;>1?@[@-<-0-

;8;=A1/;>>1/@-91:@118@-:=A101-3A-jB1><[35:-253

59<518-B->588-01B-<;>jB1><[35:-253

8595:118?->>;jB1><[35:-

8/;:6A:@;018-B->588-?1<A101=A5@-><->-859<5->E@-9.5_:/-9.5->1:/-?;01
?1>:1/1?->5;;9A:a=A1?1/;:81/@>->-2@88-9-:0;-8j ;<;>/;>>1;
181/@>d:5/;1?/>5.51:0;-5:2;m181/@>-/>-2@/;9
'U%!'W 
"$!%
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Problema Causa(s) posible(s) Solución(es)
%1258@>-/-2_
<;>18
/-.1F-8015:2A?5d:
-E/-2_?1/;1:8-6A:@-
-.;8?5@-%;8-?/[<?A8-? *:;1?@[:
/;>>1/@-91:@1/;8;/-0-?
8/-.1F-801-3A-1?@[@-<-0;
-6A:@-1?@[0-c-0-

59<518-6A:@-jB1><[35:-253

(1>525=A1=A18-/[<?A8-1?@_.51:/;8;/-0-%5A?-.;8?5@-?%-/;9;018-81:3i1@-01.-6;
jB1><[35:-253

59<5118/-.1F-801-3A-jB1><[35:-253
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"->-/;:?13A5>A:-6A:@-:A1B-/;9A:a=A1?1/;:8-8a:1-01-@1:/5d:-8/851:@101
81/@>->-2@88-9-:0;-8j;<;>/;>>1;181/@>d:5/;1?/>5.51:0;-
5:2;m181/@>-/>-2@/;9
59[=A5:-
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2A1>@1E8-.;9.-
?11?/A/4-
2A:/5;:->
1:2;>9-/;:?@-:@1
8@-:=A101-3A-:;1?@[
/;>>1/@-91:@1/;8;/-0;
8@-:=A101-3A-1?@[B-/a;

;8;=A1/;>>1/@-91:@118@-:=A101-3A-jB1><[35:-253

81:118@-:=A101-3A-jB1><[35:-253
59[=A5:-:;
2A:/5;:-
-?8A/1?1?@[:-<-3-0-?E8-
9[=A5:-:;2A:/5;:-
?<;?5.81=A1?14-E-0-c-0;182A?5.81 
$1B5?1E/-9.51182A?5.81
%-81B-<;>018-
.-:016-013;@1;
-9[=A5:-1?@[<A>3-:0;-3A-<->-
.-6->?A@19<1>-@A>-012A:/5;:-951:@;E
1?@->85?@-<->-18<>dD59;/-2_
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?@;:;1?9;@5B;01<>1;/A<-/5d:%101@1:0>[-A@;9[@5/-91:@1/A-:0;8-
9[=A5:-4-E-@1>95:-0;01<A>3->?1
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IB-DCM2X-US-A.2_Layout103/04/201410:46Page88
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Problema Causa(s) posible(s) Solución(es)
5/-2_:;1?@[8;
?A25/51:@191:@1
/-851:@1
8?5?@19-&41>9;.8;/:;4--8/-:F-0;8-
@19<1>-@A>-/;>>1/@-
8<;>@-258@>;:;?1<>1/-81:@d
-@-F-;186->>5@;:;?1/-81:@->;:<>1B5-91:@1

">1/-851:@118?5?@19-&41>9;.8;/jB1><[35:-253

1.18-9[=A5:-jB1><[35:-

-851:@18-@-F-jB1><[35:-
1?<A_?01
1?<A9->8-81/41
_?@-:;@51:1
1?<A9-
-81/41:;1?@[8;?A25/51:@191:@12>a-;2>1?/-
-B->588-01B-<;>1?@[@-<-0-/;:
>1?@;?0181/41

?9[?2[/58;.@1:1>1?<A9-?5?1A?-81/41?19501?:-@-0-2>a-1:A:-6->>-01-/1>;
5:;D50-.81

59<518-B->588-01B-<;>jB1><[35:-253

8595:118?->>;jB1><[35:-
95/-2_:;?181
4-/18-/>19-018
/-2_
8258@>;?1@-<d<;>=A18;?3>-:;?01/-2_
?;:9AE25:;?
8/-2_9;850;:;1?2>1?/;

?13g>1?101A@585F->8-/;:253A>-/5d:1:0189;85:588;01/-2_A-85@;A?1/-2_
<>1B5-91:@19;850;=A1?1--<@;<->-8-?9[=A5:-?1D<>1?;

59<5118258@>;jB1><[35:-253

8<1>a;0;01/;:?1>B-/5d:018/-2_9;850;1?01@-:?;8;@>1?0a-?1.19;81>
1?@>5/@-91:@18-/-:@50-0013>-:;?=A1:1/1?5@1
-?9[=A5:-?01/-2_A-85@?14-:05?1c-0;<->-<>1<->->/-2_-8-@19<1>-@A>-501-8
8-3A-019-?5-0;/-851:@14-/1=A1?11D@>-53-019-?5-0;/-2_E?1;.@1:3-
A:?-.;>-9->3;
 
IB-DCM2X-US-A.2_Layout103/04/201410:46Page90
Electra-Craft, Inc. 41 Woodbine Street, Bergenfield, NJ 07621-3513
(201) 439-1700 [email protected]
US-A
IB-DCM2X-US-A.2_Layout103/04/201410:46Page92
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