11
FILTER B
• Lie the machine on its side.
• To remove filter B:
– turn the blue central locking dial on the outer cover of the ball
counter-clockwise until the cover is released
– lift off the cover
– turn the filter one-quarter counter-clockwise to release.
• Wash the filter with cold water only.
• Filter B should be rinsed and tapped out until the water runs clear,
then tapped out again to ensure all excess water is removed. (Tap on
the plastic rim, not the filter material.) Leave to dry completely for a
minimum of 24 hours.
• It is normal for the filter in the ball to turn gray in color.
• To refit filter B:
– refit the filter on to the ball
– secure the filter by turning it clockwise so the white arrows align.
• When refitting the outer cover of the ball, keep turning the central
locking dial clockwise. When it starts to click it is locked.
To view a short online video visit:
www.dyson.com/up16filterwash
LOOKING FOR BLOCKAGES
• Switch ‘OFF’ and unplug before looking for blockages. Failure to do
so could result in personal injury.
• Leave to cool down for 1-2 hours before checking the filters or
for blockages.
• Clear any blockage before restarting.
• Look for blockages in the wand, airways and cleaner head.
• To release the hose from the machine, you will need to remove
the wand.
• Open the wand release cap.
• Pull the wand up and away from the handle.
• Press the red release button in the connecting collar and remove the
wand from the hose.
• Remove the clear bin and cyclone unit. Then release the hose from the
machine by pressing the red tab on the base of the hose –you can see
it from the front of the machine.
• Check for blockages in the hose.
• Beware of sharp objects when checking for blockages.
• To refit the hose, align the guides on the base of the hose with the
channels in the neck of the airway. Ensure the red tab faces the front
of the machine. Push the hose on. It will click into place. To refit the
wand follow the instructions above in the ‘Operation’ section.
• To remove the base plate to access an obstruction, see ‘Base plate –
disassembly/reassembly’.
• To look for blockages in the front airway between the ball and the
cleaner head you will need to remove the cleaner head: see ‘Base
plate – disassembly/reassembly’ below on how to do this.
• To look for blockages in the rear airway between the ball and the
cleaner head you will need to release the hose. Hold and slide the red
cuff out. Check thoroughly for blockages and slot back into place.
• Beware of sharp objects when checking for blockages.
• To look for blockages in the ball, open the clear plastic inlet on
the top.
• Refit all parts securely before using.
• Clearing blockages is not covered by your warranty.
BLOCKAGES – THERMAL CUT-OUT
• This machine is fitted with an automatically resetting thermal cut-out.
• Large items may block the tools or wand inlet. If any part becomes
blocked the machine may overheat and automatically cut-out.
• If this happens, follow the instructions below in 'Looking for
blockages'.
BRUSH BAR – CLEARING OBSTRUCTIONS
• If your brush bar is obstructed, it may shut ‘OFF’. If this happens, you
will need to remove the blockage.
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could
result in personal injury.
• Beware of sharp objects when clearing obstructions.
• If you still cannot clear the obstruction, please follow the instructions
below to remove the base plate. This gives more access to the
obstruction. Alternatively, contact a Dyson expert on the Dyson
Helpline or visit the website. Clearing brush bar obstructions is not
covered by your warranty.
BASE PLATE – DISASSEMBLY/REASSEMBLY
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could
result in personal injury.
• Lay the machine on its front.
• Detach the red ‘C’ clip which is on the connection between the
cleaner head and the machine. It is quite firm, but do not pull it off
roughly. Use a constant, firm pressure.
• Pull the cleaner head away from the machine. Use a constant,
firm pressure.
• At each end of the cleaner head there are 2 levers:
– swing them out at right angles
– hinge the base plate open.
• Beware of sharp objects when clearing obstructions.
• To refit the base plate, hinge it closed.
• To secure the base plate push both levers back into position so they
are flush with the surface of the cleaner head.
• Refit the red ‘C’ clip onto the cleaner head. The flatter edge of the clip
fits against the cleaner head. It is easier to slide one lug into its slot
before the other.
• Lay the machine on its back.
• Attach the cleaner head by sliding it on to the connections on the
lower front part of the ball. Ensure the electrical plug on the cleaner
head fits into the twin - block connection on the body of the machine,
which is directly above the airway. Push firmly: the cleaner head will
click into place.
BRUSH BAR – TROUBLESHOOTING
• If the brush bar has stopped spinning, follow the instructions above
on clearing obstructions. Alternatively, contact a Dyson expert on the
Dyson Helpline or visit the website.
To view a short online video visit:
www.dyson.com/up16brushbarmaintenance
DISPOSAL INFORMATION
• Dyson products are made from high grade recyclable materials.
Recycle where possible.
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON MACHINE
After registering your 2year warranty, your Dyson machine will be
covered for parts and labor for 2years from the date of purchase,
subject to the terms of the warranty. If you have any questions
about your Dyson machine, call the Dyson Helpline with your serial
number and details of where/when you bought the machine. Most
questions can be solved over the phone by one of our trained Dyson
Helpline staff.
Alternatively, visit www.dyson.com/support for online help, general
tips and useful information about Dyson.
If your Dyson machine needs service, call the Dyson Helpline so we
can discuss the available options. If your Dyson machine is under
warranty, and it is a covered repair, it will be repaired at no cost.
Your serial number can be found on your rating plate which is behind
the clear bin.
PLEASE REGISTER AS A DYSON MACHINE OWNER
To help us ensure you receive prompt and efficient service, please
register as a Dyson machine owner. There are two ways to do this:
• Online at www.dyson.com
• By telephoning the Dyson helpline on 1-866-277-4649.
This will confirm ownership of your Dyson machine in the event of an
insurance loss, and enable us to contact you if necessary.
By registering online or by phone you will:
• Protect your investment with a five year parts and labor warranty
• Receive helpful tips on using your machine.
• Be the first to hear about our latest inventions.
• Registering only takes a few minutes and all you need is your
serial number.
2 YEAR LIMITED WARRANTY
TERMS AND CONDITIONS OF THE DYSON
2 YEAR LIMITED WARRANTY
WHAT IS COVERED
Your Dyson machine is warranted against original defects in materials
and workmanship for a period of 2 years from the date of purchase,
when used for normal domestic purposes in accordance with the
Dyson Operating Manual. Please retain your proof of purchase.
If you do not have your proof of purchase, your warranty will start
90 days after the date of manufacture, according to Dyson’s records.
This warranty provides, at no extra cost to you, all labor and parts
necessary to ensure your machine is in proper operating condition
during the warranty period. The replacement of any part of your
machine under warranty will not extend the period of warranty.
Any parts which are returned to Dyson will become the property
of Dyson. Please call the Dyson Helpline at 1-866-277-4649 for
more information.
This limited warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson shall not be liable for costs, damages or repairs incurred as a
result of, due to, or from:
• Purchases of machines from unauthorized dealers.
• Careless operation or handling, misuse, abuse and/or lack
of maintenance or use not in accordance with the Dyson
Operating Manual.
• Use of the machine other than for normal domestic purposes within
the United States, e.g. for commercial or rental purposes.
• Use of parts not in accordance with the Dyson Operating Manual.
• Use of parts and accessories other than those produced or
recommended by Dyson.
• External sources such as weather, electrical outages or power surges.
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