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This warranty is limited to products manufactured
by Hansgrohe, Inc. that are purchased by a
consumer in the United States or Canada after
March 1, 1996, and installed in either the United States or
in Canada.
WHO IS COVERED BY THE WARRANTY
This limited warranty extends to the original purchaser only.
This warranty is non-transferable. Hansgrohe, Inc. neither
assumes nor authorizes any person to create for it any other
obligation or liability in connection with this product.
LENGTH OF WARRANTY
If you are a consumer who purchased the product for use
primarily for personal, family or household purposes, this
limited warranty starts on the date of purchase and extends
for as long as you own the product and the home in which
the product is originally installed. If you purchased the
product for use primarily for any other purpose, including,
without limitation, a commercial purpose, this limited warranty
starts on the date of purchase and extends (i) for 1 year,
with respect to hansgrohe brand products and commercial
products, and (ii) for 5 years, with respect to AXOR products.
The Rubbed Bronze finish is subject to a 3-year limited
warranty starting on the date of purchase.
WHAT IS COVERED BY THE WARRANTY
This limited warranty covers only your manufactured product.
Hansgrohe, Inc. warrants this product against defects in
material or workmanship as follows:
Hansgrohe, Inc. will replace at no charge for
parts only or, at its option, replace any product
or part of the product that proves defective
because of improper workmanship and/
or material, under normal installation, use,
service and maintenance. If Hansgrohe, Inc.
is unable to provide a replacement and repair
is not practical or cannot be made in timely
fashion, Hansgrohe, Inc. may elect to refund
the purchase price in exchange for the return
of the product. REPAIR OR REPLACEMENT (OR,
IN LIMITED CIRCUMSTANCES, REFUND OF
THE PURCHASE PRICE) AS PROVIDED UNDER
THIS LIMITED WARRANTY IS THE EXCLUSIVE
REMEDY OF THE PURCHASER.
WHAT IS NOT COVERED BY THE WARRANTY
A. Conditions, malfunctions or damage not resulting from
defects in material or workmanship.
B. Conditions, malfunctions or damage resulting from (1)
normal wear and tear, improper installation, improper
maintenance, misuse, abuse, negligence, accident or
alteration; (2) the use of abrasive or caustic cleaning
agents or “no-rinse” cleaning products, or the use of
the product in any manner contrary to the product
instructions; or (3) conditions in the home such as
excessive water pressure or corrosion.
C. Labor and other expenses for disconnection,
deinstallation, or return of the product for warranty
service (including but not limited to proper packaging
and shipping costs), or for installation or reinstallation
of the product.
D. Accessories, connected materials and products, or
related products not manufactured by Hansgrohe, Inc.
E. Any hansgrohe or AXOR product sold for display
purposes.
F. Custom products are non-returnable and cannot be
cancelled upon receipt of order confirmation sent from
Hansgrohe, Inc.
HANSGROHE, INC. SHALL NOT BE LIABLE TO
PURCHASER OR ANY OTHER PERSON FOR ANY
INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES,
ARISING OUT OF BREACH OF THIS LIMITED WARRANTY.
Some provinces and some states do not allow the exclusion
or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply
to you.
TO OBTAIN WARRANTY PARTS OR INFORMATION
Contact your Hansgrohe retailer, or contact Technical
Service at:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and
place of purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage
prepaid and carefully packed and insured, to:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
When warranty service is completed, any repaired or
replacement product or part will be returned to you postage
prepaid. REVISED MAY 1, 2016.
PRODUCT INSTRUCTIONS AND QUESTIONS
Upon purchase or prior to installation, please carefully
inspect your product for any damage or visible defect. Prior
to installing, always
carefully study the enclosed instructions on the proper
installation and the care and maintenance of this product. If
you have questions at any time about the use, installation or
performance of your product, or the Limited Warranty, please
write us or call us toll-free at 800-334-0455.
LIMITED CONSUMER WARRANTY
