HP JetAdvantage Security Manager 10 Device E-LTU Guía de instalación
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- Software de base de datos
- Tipo
- Guía de instalación
Este manual también es adecuado para
HP JetAdvantage Security Manager
Installation and Setup Guide
Resumen
This document covers how to install and set up HP Security Manager or upgrade an existing installation.
Tabla de contenido
1 Introducción .................................................................................................................................................................................................1
System requirements............................................................................................................................................................................1
Installation and upgrade overview......................................................................................................................................................2
Verify Administrator account requirements.......................................................................................................................................3
Conguración de Internet Information Services (IIS) en un servidor o sistema operativo Windows........................................4
Install the prerequisite software..........................................................................................................................................................5
2 Install the HP Security Manager system .................................................................................................................................................7
Instalación o utilización de SQL local y creación de una base de datos nueva ............................................................................8
Creación de una nueva base de datos en un servidor SQL existente (local o remoto) ............................................................ 13
Apuntar a una base de datos existente en un servidor SQL Server remoto (solo remoto)..................................................... 17
Instalación de la base de datos en otro equipo.............................................................................................................................. 21
3 Upgrade the HP Security Manager system.......................................................................................................................................... 27
Upgrade the web application and database on the same computer ......................................................................................... 28
Actualización de la aplicación web en un equipo y actualización de la base de datos en otro equipo ................................. 33
4 Congure HP Security Manager............................................................................................................................................................. 39
Conguración del cierre de sesión y bloqueo de cuenta automáticos ....................................................................................... 39
Congure Policy Change Notication ............................................................................................................................................... 39
Congure device replacement and hostname changes behavior ............................................................................................... 40
Congure database maintenance..................................................................................................................................................... 40
Conguración del rewall para el acceso remoto .......................................................................................................................... 41
Congure remote access to the HP Security Manager web application..................................................................................... 41
Congure remote database security................................................................................................................................................ 41
Conguración de la seguridad de la base de datos para los servidores existentes de Microsoft SQL.................................. 42
5 Uninstall the HP Security Manager system ......................................................................................................................................... 45
Uninstall the web application and database from one computer............................................................................................... 46
Uninstall the web application from one computer and uninstall the database from another computer............................. 46
6 Solve problems......................................................................................................................................................................................... 49
Solución de problemas....................................................................................................................................................................... 49
7 Software license agreement.................................................................................................................................................................. 51
End User License Agreement ............................................................................................................................................................ 51
Apéndice A Instalación y conguración manual de IIS........................................................................................................................... 55
Install IIS on Windows Server ............................................................................................................................................................ 55
iii
Install IIS on a Windows operating system ..................................................................................................................................... 56
Apéndice B Información adicional ............................................................................................................................................................ 59
iv
Introducción1
HP JetAdvantage Security Manager (HP Security Manager) es una herramienta de conformidad de la seguridad.
Utilice HP Security Manager para crear políticas que evalúan la seguridad de los dispositivos de impresión e
imágenes, congurar los dispositivos para cumplir con la política y supervisar los dispositivos para que sigan
siendo compatibles.
Utilice esta guía para instalar y congurar HP Security Manager o para actualizar una instalación existente.
NOTA: Para obtener información general e instrucciones sobre cómo utilizar el sistema, consulte la ayuda de
HP Security Manager.
System requirements
The following are the basic requirements for installing the newest version of HP Security Manager:
● Internet Information Services (IIS) 7.5 or newer versions. See Conguración de Internet Information Services
(IIS) en un servidor o sistema operativo Windows en la página 4
● Microsoft .NET Framework 4.8 or newer version.
NOTA: If the HP JetAdvantage Security Manager installer does not detect the .NET Framework 4.8 or
newer versions, the installer provides the appropriate installation instructions and Microsoft URL to
download the .NET Framework.
NOTA: Security Manager supports platforms that have Microsoft Windows and .NET Framework high-
priority updates.
● Database: HP Security Manager installs Microsoft SQL Server 2019 Express.
For a full list of supported databases, see the HP Security Manager Release Notes at
www.hp.com/go/SecurityManager.
● A supported Microsoft Windows computer.
● Operating Systems: Supports the following Microsoft Windows 64-bit operating systems:
NOTA: HP no longer supports or tests Microsoft operating systems released for prior HP JetAdvantage
Security Manager installations. Support will only be provided for the latest Security Manager release
versions.
– Windows Server 2019
– Windows Server 2016
– Windows Server 2012 R2
– Windows Server 2012
– Windows Server 2008 R2
– Windows 10
Introducción
1
– Windows 8.1
– Windows 8
● Server Hardware: HP recommends the following hardware conguration for the server:
– 4 or more processor cores
– 2.8 GHz or higher processor speed
– 12 GB or more of RAM
– 4 GB of available storage
● Supported browsers: HP Security Manager supports the following browsers:
NOTA: HP Security Manager is supported in VMWare and Hyper-V environments with the Windows
versions listed previously. Hyperthreading is optional for VMware and Hyper-V. Reserve memory is required
for Hyper-V.
NOTA: If installing Security Manager on a VMware instance, you must use the hardware (MAC) address of
that virtual adapter during the ordering of the license le. Be aware that VMware dynamically generates the
virtual adapter MAC address and does not guarantee it will remain static during session restarts or power
toggling. If the MAC address changes, the print license service will fail to operate properly. Refer to VMware
help documentation for instructions on how to congure a static MAC address or how to change the
modied MAC address back to original.
NOTA: Importing a license le might fail on VMware VM’s. If this occurs, reboot the virtual machine.
NOTA: SQL 2017 or 2019 is recommended on VMware because testing with older versions and partially
disabled TLS settings resulted in random database connectivity issues.
– Internet Explorer 11 or newer
– Chrome version 60 or newer
– Microsoft Edge (Chromium-based) version 79 or newer
Installation and upgrade overview
The HP Security Manager installation program installs the Security Manager web application and database on a
single computer or installs the database remotely.
HP Security Manager can use an existing installation of Microsoft SQL Server or install Microsoft SQL Server 2019
Express, if required.
NOTA: If you use a database that is not installed by the HP Security Manager installer, then the database
permissions must be setup before installation. After HP Security Manager is installed, see Conguración de la
seguridad de la base de datos para los servidores existentes de Microsoft SQL en la página 42 for instructions.
New HP Security Manager installations
The installation program provides the following options for a new installation of HP Security Manager:
● Database Only — Installs only the HP Security Manager database on a computer that contains an existing
installation of Microsoft SQL Server. Use this option to install the HP Security Manager database separately
from the HP Security Manager web application.
2
Capítulo 1 Introducción
● Full Install — Installs the HP Security Manager web application, creates and initializes a new database
(DB) or connects and upgrades an existing DB, or congures remote database connection settings without
upgrading/installing the remote database. Optionally, Microsoft SQL Server 2019 Express can be installed on
a computer that does not contain an existing installation of Microsoft SQL Server. If required, the database
can be installed remotely from the HP Security Manager web application.
Existing HP Security Manager installations (upgrade)
The HP Security Manager installation program determines whether an older version(v) is installed and can be
upgraded.
NOTA: HP Security Manager supports direct upgrades only from the following versions: 3.2.1, 3.3, and 3.4.
Earlier versions of HP Security Manager cannot be upgraded.
NOTA: Make sure to use the same version of the HP Security Manager user interface and HP Security Manager
service.
The installation program provides the following options for an upgrade of HP Security Manager:
● Upgrade the web application and database on the same computer.
● Upgrade the web application on one computer and update the database on another computer.
NOTA: If requested to restart your workstation when installing or uninstalling the MS installer le due to
changes in the registry, you can either restart, or, delete the “PendingFileRenameOperations” key
(HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations)
in the registry editor.
For more information, see Solve problems en la página 49 (Issue: “A computer restart is required. You must
restart this computer before continuing with installation.”)
Verify Administrator account requirements
Review the following information before you begin the HP Security Manager installation.
● Log in as the Administrator, or use an account that is a member of the HPIPSC group, on the local computer.
NOTA: HP SM 3.4 or newer versions will enable only users added under HPIPSC group to access HP
Security Manager.
● When logging into HP Security Manager web application, make sure to use the correct Administrator
credentials where HP Security Manager service is running format: <domain name>\<admin user>
(AUTH\hpsmadmin, for example). If required, guest users can also be included.
● When installing the Security Manager web application and database on separate computers, verify that the
account you use to install the Security Manager web application has the correct permissions to connect
to the database. When installing the Security Manager web application and the database on the same
computer, by default Microsoft SQL Server allows the Administrator to connect to the local database.
NOTA: Make sure that the Windows user installing Security Manager has at least the Create Database
rights (sysadmin role preferred) on the MS SQL instance to create a new database. If desired a dierent
account can be used during the installation to create or upgrade Security Manager.
Verify Administrator account requirements
3
To upgrade the database, ensure that the Windows user installing the Security Manager has Database
Owner (DBO) rights on the existing database to perform potential tasks using SQL commands on the
database such as insert, update, alter, or create table.
Conguración de Internet Information Services (IIS) en un servidor o
sistema operativo Windows
Security Manager admite Internet Information Services 7.5 y versiones más recientes.
NOTA: Para instalar Internet Information Services (IIS) en un servidor Windows o en un sistema operativo
Windows, debe tener una cuenta administrativa o derechos de usuario administrativos.
NOTA: Para ejecutar el programa de instalación de HP Security Manager, asegúrese de que Internet
Information Services (IIS) y sus funciones recomendadas están instaladas.
Si no están instaladas las funciones recomendadas para IIS, aparece una ventana de conrmación. Seleccione
una de las siguientes opciones en la ventana de conrmación:
● Seleccione Sí para continuar con la instalación de IIS y sus funciones recomendadas.
NOTA: Si HP Security Manager no puede instalar todas las funciones recomendadas de IIS, se cancelará la
instalación de HP Security Manager. Consulte el apéndice A para instalar y congurar manualmente
Internet Information Services (IIS) y sus funciones.
● Seleccione No para instalar manualmente IIS y sus funciones recomendadas. Se muestra una ventana de
conrmación. Haga clic en OK.
4
Capítulo 1 Introducción
Install the prerequisite software
Before you install HP Security Manager, the following software must be installed on the computers where the HP
Security Manager system will run:
NOTA: If required, the HP Security Manager installation program (HPSecurityManager_Setup.exe) will install
these products during the installation, or on-screen prompts will display to install the software correctly.
●
Microsoft .NET Framework 4.8or newer versions
● Microsoft SQL Server Systems CLR Types (x86 and x64)
● Microsoft Oice Primary Interop Assembly
● Microsoft Report Viewer 2012 Runtime
● Microsoft SQL Server 2014 Express
● Internet Information Services (IIS) 7.5 or newer versions
NOTA: After the installation of HP Security Manager is completed, run Microsoft Windows Update to ensure
that the listed software is current.
Make sure to use Chrome 60, Microsoft Edge 79 (Chromium based), or Internet Explorer 11 or newer to run the
HP Security Manager application.
Install the prerequisite software
5
6 Capítulo 1 Introducción
Install the HP Security Manager system2
Use one of the following methods to install HP Security Manager web application and database.
● Install the web application and the database on a local instance of an existing SQL server on a single
computer.
NOTA: This method installs the HP Security Manager web application and the database on the same
server.
● Install the web application on one server and install the database on another server by running the HPSM
installer one time.
NOTA: This method installs the HP Security Manager database on a server that has an existing installation
of Microsoft SQL (Server B), and installs the Security Manager web application on a separate server (Server
A).
NOTA: In some cases, the rights to create and initialize the remote database might be missing and
additional steps must be executed on the remote SQL server with the security manager database installed.
Install the HP Security Manager system
7
Instalación o utilización de SQL local y creación de una base de datos
nueva
Siga estos pasos para instalar una instancia local de SQL, para instalar HP Security Manager y para crear una base
de datos nueva en el servidor SQL en un único equipo:
1. Log on to the computer where the HP Security Manager web application and database is or will be installed.
2. Launch the installer.
a. Copy the HP Security Manager installation program (HPSecurityManager_Setup.exe) to this computer.
b. Double-click the HPSecurityManager_Setup.exe le.
c. On the welcome window, click Next.
d. Review the license agreement, click I accept the terms of the license agreement, and then click Next.
8
Capítulo 2 Install the HP Security Manager system
3. On the Setup Type window, select Full install, and then click Next.
Figura 2-1 Full Install selected as Setup Type
4. Select the destination where you want to save the le(s).
● On the Choose Destination Location window, click Next to use the default folder.
OR
● Click Browse, locate and select a dierent folder, and then click Next.
The installer will now congure IIS and install the Flexera and HP Print License service.
NOTA: If a warning is displayed 'A computer restart is required even after restarting the computer', see the
section Solve Problems for a solution.
5. Select Install SQL Server Express 2019 and create and initialize a new database, click Next, and then wait for
the installation to complete. A nal verication will display when complete.
NOTA: Microsoft SQL Server 2019 supports Windows 10 and newer, and Windows Server 2016 and newer.
If an installation is done on Windows 2012 or older, then an older version of SQL (Express) will have to be
installed before HP Security Manager can be installed.
Instalación o utilización de SQL local y creación de una base de datos nueva
9
6. Select the Database Server.
a. In the Database Server eld, use the default server listed or enter the database server instance using
the format <name of machine>\<name of database instance>. For example, enter
MyComputer\SQLExpress.
NOTA: It is recommended to NOT modify the Database Name eld from the drop-down list when
upgrading.
NOTA: The installer will automatically detect the database server instance and the selected database
name while upgrading to the latest HP Security Manager version. If the installation program cannot
connect to the database, it displays an error. Make sure that the account used to install the service has
database connection privileges. For more information, see Verify Administrator account requirements
en la página 3.
10
Capítulo 2 Install the HP Security Manager system
b. If the user who is running the installer does not have access permissions to the database, select the
checkbox Use the following credentials instead of current user credentials for SQL access, and then
provide the Windows username as the LoginID with the corresponding Password.
c. Click Next.
7. Si se selecciona Crear e inicializar una base de datos nueva en un servidor SQL Server existente o Actualizar
una base de datos existente y existe una base de datos de HP Security Manager, aparece la ventana la La
base de datos ya existe.
8. In the Database Already Exists window, select the Use existing database option.
NOTA: This window displays when upgrading a database that already exists on the local or remote SQL
server. The database will be upgraded only if the Windows user upgrading the Security Manager installer
has DBO rights on the database. If the database was not created previously on the remote SQL server and if
the Windows user installing the Security Manager has permission rights to create a database on a remote
SQL instance, then the Security Manager installer will proceed to create the remote database, or upgrade
the database if it is an older version than the Security Manager version installed.
PRECAUCIÓN: If the Re-initialize database option is selected, any existing data is permanently deleted.
Instalación o utilización de SQL local y creación de una base de datos nueva
11
9. Select Use an existing certicate for secure client communication, and then click Next.
NOTA: To create a new certicate, select Create a self-signed certicate. If installing a new certicate, make
sure that the system where HP Security Manager is or will be installed is added to the domain and
congured with the correct DNS. After installation, this new certicate is valid for 5 years. In case there are
any certicate binding issues, access “Inetmgr” and manually perform the hpsm site binding. To view
available certicates in mmc.exe, locate the Certicates (Local Computer), and then open the Personal
folder.
12
Capítulo 2 Install the HP Security Manager system
10. Click Install to start the installation or upgrade.
Creación de una nueva base de datos en un servidor SQL existente
(local o remoto)
Siga estos pasos para instalar la aplicación web HP Security Manager y crear una base de datos nueva en una
instancia local de un servidor SQL en un único equipo (también se puede utilizar para crear una nueva base de
datos en un servidor SQL remoto):
1. Log on to the computer where the HP Security Manager web application and database is or will be installed.
2. Launch the installer.
a. Copy the HP Security Manager installation program (HPSecurityManager_Setup.exe) to this computer.
b. Double-click the HPSecurityManager_Setup.exe le.
c. On the welcome window, click Next.
d. Review the license agreement, click I accept the terms of the license agreement, and then click Next.
Creación de una nueva base de datos en un servidor SQL existente (local o remoto)
13
3. On the Setup Type window, select Full install, and then click Next.
Figura 2-2 Full Install selected as Setup Type
4. Select the destination where you want to save the le(s).
● On the Choose Destination Location window, click Next to use the default folder.
OR
● Click Browse, locate and select a dierent folder, and then click Next.
The installer will now congure IIS and install the Flexera and HP Print License service.
NOTA: If a warning is displayed 'A computer restart is required even after restarting the computer', see the
section Solve Problems for a solution.
5. Select Create and initialize a new database on an existing SQL Server, or upgrade an existing database, click
Next, and then wait for the process to complete.
NOTA: The Windows user must have proper permissions in the existing SQL Server instance to create a
database.
NOTA: If the database was upgraded with the InstallSQLscripts.zip, you can also select Connect to an
existing database on local or remote SQL server option.
NOTA: The HP Security Manager database does not support multiple service connections. Only one HP
Security Manager service installation is set on the database.
14
Capítulo 2 Install the HP Security Manager system
6. Select the Database Server.
a. Select the Database Server from the drop-down list. If you need to change the default selection, click
Browse and navigate to the correct server.
Creación de una nueva base de datos en un servidor SQL existente (local o remoto)
15
b. Select the Database Name from the drop-down list. If you changed the default server selection in the
previous step, click Refresh to make the server name visible in the list, and then select it from the
drop-down list.
NOTA: HP Security Manager will automatically detect the database server instance and the selected
database name while upgrading to the latest HP Security Manager version. If the installation program
cannot connect to the database, it displays an error. Make sure that the account used to install the
service has database connection privileges. For more information, see Verify Administrator account
requirements en la página 3.
c. If the user who is running the installer does not have access permissions to the database, select the
check box Use the following credentials instead of current user credentials for SQL access, and then
provide the Windows user name as the LoginID with the corresponding Password.
d. When the Database Name displays, click Next. The database will be initialized later.
7. Select Use an existing certicate for secure client communication, and then click Next.
NOTA: To create a new certicate, select Create a self-signed certicate. If installing a new certicate, make
sure that the system where HP Security Manager is or will be installed is added to the domain and
congured with the correct DNS. After installation, this new certicate is valid for 5 years. In case there are
any certicate binding issues, access “Inetmgr” and manually perform the hpsm site binding. To view
available certicates in mmc.exe, locate the Certicates (Local Computer), and then open the Personal
folder.
16
Capítulo 2 Install the HP Security Manager system
8. Click Install to start the installation or upgrade.
Apuntar a una base de datos existente en un servidor SQL Server
remoto (solo remoto)
Siga estos pasos para apuntar a una base de datos existente en un servidor SQL remoto que ya tiene instalado
HP Security Manager en una instancia local de un servidor SQL en un solo equipo. Este método se puede utilizar
si no tiene acceso al servidor SQL con una cuenta de usuario actual:
1. Log on to the computer where the HP Security Manager web application and database is or will be installed.
2. Launch the installer.
a. Copy the HP Security Manager installation program (HPSecurityManager_Setup.exe) to this computer.
b. Double-click the HPSecurityManager_Setup.exe le.
c. On the welcome window, click Next.
d. Review the license agreement, click I accept the terms of the license agreement, and then click Next.
Apuntar a una base de datos existente en un servidor SQL Server remoto (solo remoto)
17
3. On the Setup Type window, select Full install, and then click Next.
Figura 2-3 Full Install selected as Setup Type
4. Select the destination where you want to save the le(s).
● On the Choose Destination Location window, click Next to use the default folder.
OR
● Click Browse, locate and select a dierent folder, and then click Next.
The installer will now congure IIS and install the Flexera and HP Print License service.
NOTA: If a warning is displayed 'A computer restart is required even after restarting the computer', see the
section Solve Problems for a solution.
5. Select Connect to an Existing database on local or remote SQL server, click Next, and then wait for the
process to complete.
NOTA: The existing database version must match the Security Manager installation version before starting
the HP Security Manager service as no attempt will be made to upgrade an older database. Only one HP
Security Manager application instance is used on the database. The HP Security Manager database does not
support multiple service connections.
18
Capítulo 2 Install the HP Security Manager system
6. Si se selecciona Crear e inicializar una base de datos nueva en un servidor SQL Server existente o Actualizar
una base de datos existente y existe una base de datos de HP Security Manager, aparece la ventana la La
base de datos ya existe.
7. Select the Database Server.
a. Select the Database Server from the drop-down list. If you need to change the default selection, click
Browse and navigate to the correct server.
Apuntar a una base de datos existente en un servidor SQL Server remoto (solo remoto)
19
b. Select the Database Name from the drop-down list. If you changed the default server selection in the
previous step, click Refresh to make the server name visible in the list, and then select it from the
drop-down list.
NOTA: HP Security Manager will automatically detect the database server instance and the selected
database name while upgrading to the latest HP Security Manager version. If the installation program
cannot connect to the database, it displays an error. Make sure that the account used to install the
service has database connection privileges. For more information, see Verify Administrator account
requirements en la página 3.
c. If the user who is running the installer does not have access permissions to the database, select the
check box Use the following credentials instead of current user credentials for SQL access, and then
provide the Windows user name as the LoginID with the corresponding Password.
d. When the Database Name displays, click Next. The database will be initialized later.
8. Select Use an existing certicate for secure client communication, and then click Next.
NOTA: To create a new certicate, select Create a self-signed certicate. If installing a new certicate, make
sure that the system where HP Security Manager is or will be installed is added to the domain and
congured with the correct DNS. After installation, this new certicate is valid for 5 years. In case there are
any certicate binding issues, access “Inetmgr” and manually perform the hpsm site binding. To view
available certicates in mmc.exe, locate the Certicates (Local Computer), and then open the Personal
folder.
20
Capítulo 2 Install the HP Security Manager system
9. Click Install to start the installation or upgrade.
10. Cuando HP JetAdvantage Security Manager se inicie, detenga y salga del servicio y, después, continúe a la
sección Instalación de la base de datos en otro equipo.
NOTA: Una vez nalizada la instalación, HP JetAdvantage Security Manager se iniciará automáticamente,
pero no lo podrá hacer correctamente, ya que la base de datos SQL todavía no se ha inicializado. La base de
datos se debe inicializar antes de ejecutar HP JetAdvantage Security Manager.
Instalación de la base de datos en otro equipo
Siga los pasos que se indican a continuación para instalar HP Security Manager en dos equipos (aplicación web en
un equipo y HP Security Manager en otro).
Si desea utilizar el Asistente de instalación en ambos equipos sin detener manualmente el servicio HP
Jetadvantage Security Manager y reiniciarlo, debe instalar primero la base de datos en el equipo B y, a
continuación, instalar HP Security Manager en el equipo A, una vez instalada la base de datos.
Si desea instalar e inicializar la base de datos en el equipo B con InstallSQLscripts, debe instalar primero Security
Manager en el equipo A (sin iniciar y detener el servicio HP Security Manager después de la instalación). Una vez
nalizada la instalación en el equipo A, puede utilizar el archivo InstallSQLscripts.zip del directorio de instalación
de HP Security Manager. El archivo zip contiene un archivo .txt que explica el uso de los scripts SQL.
Una vez que se hayan ejecutado los scripts y se haya inicializado la base de datos, reinicie el servicio HP
Jetadvantage Security Manager.
Cuando se utilizan los scripts SQL para congurar la base de datos remota, no es necesario ejecutar el instalador
de HPSM en el servidor remoto.
Instalación de la base de datos en otro equipo
21
Para inicializar la base de datos mediante el instalador de HPSM, siga estos pasos:
1. Instale y congure Microsoft SQL Server en el mismo equipo en el que se ejecutará la base de datos
de HP Security Manager, si es necesario. Para obtener instrucciones, consulte la documentación sobre la
instalación y conguración de Microsoft SQL Server.
NOTA: De forma predeterminada, Microsoft SQL Server Express no permite conexiones remotas. Si utiliza
Microsoft SQL Server Express en esta conguración, siga las instrucciones del sitio web de Microsoft
(support.microsoft.com/kb/914277) para permitir conexiones remotas.
2. Log on to the computer where the HP Security Manager database is or will be run.
3. Launch the installer.
a. Copy the HP Security Manager installation program (HPSecurityManager_Setup.exe) to this computer.
b. Double-click the HPSecurityManager_Setup.exe le.
c. On the welcome window, click Next.
d. Review the license agreement, click I accept the terms of the license agreement, and then click Next.
4. On the Setup Type window, select Database Only, and then click Next.
Figura 2-4 Database Only selected as Setup Type
5. En la ventana Seleccionar servidor de bases de datos, haga clic en Examinar, localice y seleccione Microsoft
SQL Server y, a continuación, haga clic en Siguiente.
22
Capítulo 2 Install the HP Security Manager system
6. Siga las instrucciones que se proporcionan en Congure remote database security en la página 41 para
permitir el acceso por parte del servicio de HP Security Manager.
NOTA: Una vez completados los cambios, continúe con el siguiente paso para instalar el servicio y la
interfaz de usuario de HP Security Manager en otro servidor. Consulte la sección Apuntar a una base de
datos existente en un servidor SQL remoto.
7. Log on to the computer where the HP Security Manager web application (service and user interface) is
installed or will be run.
8. Launch the installer.
a. Copy the HP Security Manager installation program (HPSecurityManager_Setup.exe) to this computer.
b. Double-click the HPSecurityManager_Setup.exe le.
c. On the welcome window, click Next.
d. Review the license agreement, click I accept the terms of the license agreement, and then click Next.
9. On the Setup Type window, select Full install, and then click Next.
Figura 2-5 Full Install selected as Setup Type
10. Select the destination where you want to save the le(s).
● On the Choose Destination Location window, click Next to use the default folder.
OR
● Click Browse, locate and select a dierent folder, and then click Next.
Instalación de la base de datos en otro equipo
23
The installer will now congure IIS and install the Flexera and HP Print License service.
NOTA: If a warning is displayed 'A computer restart is required even after restarting the computer', see the
section Solve Problems for a solution.
11. Before installing HP Security Manager using the Create and initialize a new database on an existing SQL
server or Upgrade an existing database selection options, make sure the following criteria has been met:
● The database prerequisites and database permissions are already set up on the Database Server.
● The current user credentials for SQL access HPSM database are already set up for the user.
12. In the Database Already Exists window, select the Use existing database option.
NOTA: This window displays when upgrading a database that already exists on the local or remote SQL
server. The database will be upgraded only if the Windows user upgrading the Security Manager installer
has DBO rights on the database. If the database was not created previously on the remote SQL server and if
the Windows user installing the Security Manager has permission rights to create a database on a remote
SQL instance, then the Security Manager installer will proceed to create the remote database, or upgrade
the database if it is an older version than the Security Manager version installed.
PRECAUCIÓN: If the Re-initialize database option is selected, any existing data is permanently deleted.
13. Select Use an existing certicate for secure client communication, and then click Next.
NOTA: To create a new certicate, select Create a self-signed certicate. If installing a new certicate, make
sure that the system where HP Security Manager is or will be installed is added to the domain and
congured with the correct DNS. After installation, this new certicate is valid for 5 years. In case there are
any certicate binding issues, access “Inetmgr” and manually perform the hpsm site binding. To view
24
Capítulo 2 Install the HP Security Manager system
available certicates in mmc.exe, locate the Certicates (Local Computer), and then open the Personal
folder.
14. Click Install to start the installation or upgrade.
Instalación de la base de datos en otro equipo
25
26 Capítulo 2 Install the HP Security Manager system
Upgrade the HP Security Manager system3
Use one of the following methods to upgrade an existing installation of HP Security Manager, depending on how
it is currently installed.
NOTA: The HP Security Manager (HPSM) installation program determines whether an earlier version is
installed and can be upgraded. Make sure to use the same version of the HP Security Manager for both the web
application and the database.
● Upgrade the web application and the database on a local instance of an existing SQL server on a single
computer.
NOTA: This method upgrades the HP Security Manager service, the user interface, and the database at
one time when they are installed on the same server.
● Upgrade the web application on one server and update the database on a separate server by running the
HPSM installer one time.
NOTA: This method upgrades the HP Security Manager database on a server that contains an existing
installation of Microsoft SQL Server (Server B), and then upgrades the HP Security Manager web application
(service and user interface) that is installed on a separate server (Server A).
Upgrade the HP Security Manager system
27
Upgrade the web application and database on the same computer
Use the following steps to upgrade HP Security Manager on a single computer:
NOTA: To perform an upgrade, the installation program uninstalls the current HP Security Manager version,
installs the new version, and then upgrades the database. Before running the installation program, verify that
you have done a complete backup of the entire HP Security Manager system.
1. Log on to the computer where the HP Security Manager web application and database is or will be installed.
2. Launch the installer.
a. Copy the HP Security Manager installation program (HPSecurityManager_Setup.exe) to this computer.
b. Double-click the HPSecurityManager_Setup.exe le.
c. On the welcome window, click Next.
d. Review the license agreement, click I accept the terms of the license agreement, and then click Next.
28
Capítulo 3 Upgrade the HP Security Manager system
3. Back up the database and then click Yes to continue the upgrade. A message displays indicating that the
program is uninstalling an older version of HP Security Manager and upgrading to the newer version.
4. When prompted, indicate whether to remove the license les.
● To retain the license les, click No.
● To remove the license les, click Yes. The license les must be reinstalled after the upgrade is
completed.
5. Select Create and initialize a new database on an existing SQL Server, or upgrade an existing database, click
Next, and then wait for the process to complete.
NOTA: The Windows user must have proper permissions in the existing SQL Server instance to create a
database.
NOTA: If the database was upgraded with the InstallSQLscripts.zip, you can also select Connect to an
existing database on local or remote SQL server option.
NOTA: The HP Security Manager database does not support multiple service connections. Only one HP
Security Manager service installation is set on the database.
Upgrade the web application and database on the same computer
29
6. Select the Database Server.
a. In the Database Server eld, use the default server listed or enter the database server instance using
the format <name of machine>\<name of database instance>. For example, enter
MyComputer\SQLExpress.
NOTA: It is recommended to NOT modify the Database Name eld from the drop-down list when
upgrading.
NOTA: The installer will automatically detect the database server instance and the selected database
name while upgrading to the latest HP Security Manager version. If the installation program cannot
connect to the database, it displays an error. Make sure that the account used to install the service has
database connection privileges. For more information, see Verify Administrator account requirements
en la página 3.
30
Capítulo 3 Upgrade the HP Security Manager system
b. If the user who is running the installer does not have access permissions to the database, select the
checkbox Use the following credentials instead of current user credentials for SQL access, and then
provide the Windows username as the LoginID with the corresponding Password.
c. Click Next.
7. In the Database Already Exists window, select the Use existing database option.
NOTA: This window displays when upgrading a database that already exists on the local or remote SQL
server. The database will be upgraded only if the Windows user upgrading the Security Manager installer
has DBO rights on the database. If the database was not created previously on the remote SQL server and if
the Windows user installing the Security Manager has permission rights to create a database on a remote
SQL instance, then the Security Manager installer will proceed to create the remote database, or upgrade
the database if it is an older version than the Security Manager version installed.
PRECAUCIÓN: If the Re-initialize database option is selected, any existing data is permanently deleted.
Upgrade the web application and database on the same computer
31
8. Select Use an existing certicate for secure client communication, and then click Next.
NOTA: To create a new certicate, select Create a self-signed certicate. If installing a new certicate, make
sure that the system where HP Security Manager is or will be installed is added to the domain and
congured with the correct DNS. After installation, this new certicate is valid for 5 years. In case there are
any certicate binding issues, access “Inetmgr” and manually perform the hpsm site binding. To view
available certicates in mmc.exe, locate the Certicates (Local Computer), and then open the Personal
folder.
32
Capítulo 3 Upgrade the HP Security Manager system
9. Click Install to start the installation or upgrade.
Actualización de la aplicación web en un equipo y actualización de la
base de datos en otro equipo
Utilice esta opción para conectarse a una base de datos de HP Security Manager que se encuentre en una
instalación remota de Microsoft SQL Server.
Siga estos pasos para actualizar la base de datos de HP Security Manager cuando el usuario de Windows que
está actualizando Security Manager no tenga los derechos adecuados para actualizar la base de datos de forma
remota:
Primero actualice la base de datos en el sistema remoto y, a continuación, actualice la aplicación web HP Security
Manager. O bien, si el usuario de Windows que está actualizando Security Manager tiene derechos DBO en la
base de datos remota, utilice el instalador Security Manager para actualizar la base de datos remota mientras
actualiza la aplicación web de HP Security Manager.
Si actualiza por primera vez la aplicación web HP Security Manager, detenga el servicio HP Security Manager
después de la instalación. Después de detener el servicio, actualice la BD en el servidor remoto. Una vez
nalizada la actualización, reinicie el servicio de HP Security Manager.
NOTA: El programa de instalación desinstala la versión actual de HP Security Manager, instala la nueva versión
y, a continuación, actualiza la base de datos.
Antes de ejecutar el programa de instalación, compruebe que ha realizado una copia de seguridad completa de
todo el sistema de HP Security Manager. Asegúrese de que la aplicación web HP Security Manager y la base de
datos tengan la misma versión para que el sistema funcione.
Actualización de la aplicación web en un equipo y actualización de la base de datos en otro equipo
33
NOTA: Después de actualizar HP Security Manager a la versión más reciente, la interfaz de escritorio anterior
no estará disponible.
1. Log on to the computer where the HP Security Manager database is or will be run.
2. Launch the installer.
a. Copy the HP Security Manager installation program (HPSecurityManager_Setup.exe) to this computer.
b. Double-click the HPSecurityManager_Setup.exe le.
c. On the welcome window, click Next.
d. Review the license agreement, click I accept the terms of the license agreement, and then click Next.
3. Back up the database and then click Yes to continue the upgrade. A message displays indicating that the
program is uninstalling an older version of HP Security Manager and upgrading to the newer version.
4. Asegúrese de que el servicio de HP Security Manager está apagado y, a continuación, haga clic en Aceptar
para continuar.
5. Select Create and initialize a new database on an existing SQL Server, or upgrade an existing database, click
Next, and then wait for the process to complete.
NOTA: The Windows user must have proper permissions in the existing SQL Server instance to create a
database.
NOTA: If the database was upgraded with the InstallSQLscripts.zip, you can also select Connect to an
existing database on local or remote SQL server option.
NOTA: The HP Security Manager database does not support multiple service connections. Only one HP
Security Manager service installation is set on the database.
34
Capítulo 3 Upgrade the HP Security Manager system
6. Si se le solicita, seleccione el servidor de base de datos.
7. Click Install to start the installation or upgrade.
8. Congure la seguridad de la base de datos remota para que el servicio de HP Security Manager pueda
acceder a la base de datos. Consulte las instrucciones que se proporcionan en Congure remote database
security en la página 41. Una vez completados los cambios, continúe con el siguiente paso.
9. Log on to the computer where the HP Security Manager web application (service and user interface) is
installed or will be run.
10. Launch the installer.
a. Copy the HP Security Manager installation program (HPSecurityManager_Setup.exe) to this computer.
b. Double-click the HPSecurityManager_Setup.exe le.
c. On the welcome window, click Next.
d. Review the license agreement, click I accept the terms of the license agreement, and then click Next.
Actualización de la aplicación web en un equipo y actualización de la base de datos en otro equipo
35
11. Back up the database and then click Yes to continue the upgrade. A message displays indicating that the
program is uninstalling an older version of HP Security Manager and upgrading to the newer version.
12. Cuando se le solicite que actualice la base de datos remota, haga clic en Aceptar.
El programa de instalación muestra un mensaje que indica que el programa está desinstalando HP Security
Manager.
13. When prompted, indicate whether to remove the license les.
● To retain the license les, click No.
● To remove the license les, click Yes. The license les must be reinstalled after the upgrade is
completed.
14. In the Database Already Exists window, select the Use existing database option.
NOTA: This window displays when upgrading a database that already exists on the local or remote SQL
server. The database will be upgraded only if the Windows user upgrading the Security Manager installer
has DBO rights on the database. If the database was not created previously on the remote SQL server and if
the Windows user installing the Security Manager has permission rights to create a database on a remote
SQL instance, then the Security Manager installer will proceed to create the remote database, or upgrade
the database if it is an older version than the Security Manager version installed.
PRECAUCIÓN: If the Re-initialize database option is selected, any existing data is permanently deleted.
36
Capítulo 3 Upgrade the HP Security Manager system
15. Select Use an existing certicate for secure client communication, and then click Next.
NOTA: To create a new certicate, select Create a self-signed certicate. If installing a new certicate, make
sure that the system where HP Security Manager is or will be installed is added to the domain and
congured with the correct DNS. After installation, this new certicate is valid for 5 years. In case there are
any certicate binding issues, access “Inetmgr” and manually perform the hpsm site binding. To view
available certicates in mmc.exe, locate the Certicates (Local Computer), and then open the Personal
folder.
Actualización de la aplicación web en un equipo y actualización de la base de datos en otro equipo
37
16. Click Install to start the installation or upgrade.
38
Capítulo 3 Upgrade the HP Security Manager system
Congure HP Security Manager4
Use the following sections to congure HP Security Manager.
Conguración del cierre de sesión y bloqueo de cuenta automáticos
Si se intentan 5 de inicio de sesión incorrectos, los usuarios no podrán iniciar sesión durante 30 minutos. Esta
es la conguración predeterminada de bloqueo de cuenta. Una vez iniciada la sesión correctamente, los usuarios
permanecerán conectados, incluso después de que hayan transcurrido varias horas de inactividad. Esta es la
conguración de cierre de sesión automático predeterminada.
Este comportamiento se puede cambiar en el archivo Web.cong, que se encuentra en el directorio:
C:\Archivos de programa (x86)\HP JetAdvantage Security Manager\WebApp
Para ello están disponibles las siguientes opciones:
● <add key="MaximumInvalidLoginCount" value="5" />
● <!--UserAccountLockoutDurationInMins: Invalid attempt 5 times will
suspend the user till 30 minutes -->
● <add key="UserAccountLockoutDurationInMins" value="30" />
● <!--AutoLogoutAfter: Autologout is disable -->
● <!--<add key="AutoLogoutAfter" value="20" />-->
● <!--AutoLogoutEnabled: Disable Autologout -->
● <add key="AutoLogoutEnabled" value="false" />
Después de realizar cambios en este archivo, reinicie o recicle el grupo de aplicaciones de HPSM en IIS.
Congure
Policy Change Notication
HP Security Manager can send create policy notications when a task is running and when it’s using a policy
setting which has been changed since the task ran last time. These notications can be registered as a windows
event and/or they can be e-mailed. The notication recipients can be congured under Settings, Automated
Email.
Policy change notication can be enabled in the HPSM_service.exe.cong le. When enabled, windows events will
be created. If it’s enabled, then it’s possible to enable policy change notications via e-mail. It’s not possible to
enable only policy change notication via e-mail.
The following settings are available for this:
● <add key="enablePolicyChangeNotification" value="false" />
● <!-- emailPolicyChangeNotification: Enable/Disable email Policy Change
Notification-->
Congure
HP Security Manager
39
● <add key="emailPolicyChangeNotification" value="false" />
After making changes to this le, restart the HP Jetadvantage Security Manager service.
Congure device replacement and hostname changes behavior
Over time existing devices on the network might be replaced with newer devices or recongured (example new
hostname). During the device replacement, the new device can obtain the same IP address or hostname as
the original device. When the same IP address or hostname is used and found during a discovery, HP Security
Manager needs to decide if it has to overwrite the old device, or if it has to create new entries in the database with
the same IP address or hostname.
This behavior is controlled with the following variables in the HPSM_service.exec.cong le:
● <!-- OverwriteDeviceWhenIPsMatches: Overwrites all device details of
an existing device if IP addresses of a discovered device matches IP
address of an existing device in DB during discovery/verify/remediation.
If set to false, a new device with same IP will be created in DB.
Default value: true-->
● <add key="OverwriteDeviceDetailsWhenIPsMatches" value="true" />
● <!--OverwriteDeviceWhenHostNameMatches: Overwrites all device details of
an existing device if hostname of a discovered device matches hostname
of an existing device in DB during discovery/verify/remediation. When
set to false a new device with the same hostname will be created in the
DB. Default value: true-->
● <add key="OverwriteDeviceWhenHostNameMatches" value="true" />
After making changes to this le, restart the HP Jetadvantage Security Manager service.
Congure
database maintenance
Learn how to congure database maintenance for HP Security Manager .
HPSM runs a nightly maintenance task starting at 01:00h. During the nightly maintenance, several activities are
performed such as Database (DB) shrinking, Indexing, Cleaning up tables like Scheduled Tasks, Reports data, etc.
The following conguration parameters control the maintenance behavior:
NOTA: If the shrinkDB or IndexPerformanceTuning parameter is disabled, then the database must be
manually monitored and cleaned up.
● manageDB - Using the value true/false, maintenance task activities (such as DB Shrinking, Indexing,
Cleaning up tables like Scheduled Tasks, Reports data, etc.) can be enabled or disabled. In order to prevent
unnecessary database growth, it’s recommended to always keep this parameter set to true.
● shrinkDB - If shrinkDB is set to true when managedDB is also set to true, HPSM performs database shrink
operations with the maintenance task.
● IndexPerformanceTuning - When set to true, HPSM re-indexes during the nightly maintenance. When set to
true, HPSM changes the DB Recovery mode to SIMPLE before indexing and then restores the previous setting
after the re-indexing operation has been completed.
40
Capítulo 4 Congure HP Security Manager
Conguración del rewall para el acceso remoto
Si se instala un rewall en el equipo en el que se ejecuta la aplicación web HP Security Manager y se accede a HP
Security Manager desde el navegador web de un equipo remoto, se debe congurar el rewall para que permita
el acceso a la aplicación web.
La aplicación web HP Security Manager congurada durante la instalación escucha los puertos 8002 y 7637, que
se deben abrir en el rewall para permitir el acceso remoto a la aplicación web.
Congure
remote access to the HP Security Manager web application
The HP Security Manager web application must be congured to allow user access from a remote computer.
By default, the web application allows remote access to all users who are members of the local Administrators
group on the machine on which the HP Security Manager web application runs. All other users who require
remote access must be added to the local group named HP JetAdvantage Security Manager, which the
installation program creates, on the machine on which the HP Security Manager web application is installed.
NOTA: Use the following steps to add a user to the local group named HP JetAdvantage Security Manager:
1. Click Start, right-click My Computer, and then select Manage.
2. From the System Tools item, select Local Users and Groups, and then select Groups.
3. From the group name list, right-click HP JetAdvantage Security Manager, and then select Add to Group.
4. Click Add, and then enter the name of the account.
5. Click OK to save the changes.
For instructions on conguring the rewall for remote access to the HP Security Manager web application, see
Conguración del rewall para el acceso remoto en la página 41.
Congure
remote database security
If the database was installed remotely from the HP Security Manager service, the database must be congured to
allow access by the service.
The HP Security Manager service runs as NT AUTHORITY/NETWORK SERVICE. When the service accesses the HP
Security Manager database across the network, it uses the service computer’s credentials, which is an account
named <Domain Name>\<Computer Name>$. The dollar symbol ($) symbol must be appended to the computer
name. For the HP Security Manager service to access the database, use Microsoft SQL Server Management Studio
to add the computer account to the logins for this database instance, add this account as a user for the database,
and make this account an owner of the database.
NOTA: Microsoft SQL Server Management Studio is a free tool available from Microsoft and can be obtained
from the Microsoft download site.
In the following steps, the computer account is AUTH\hpsmserver$, where AUTH is the domain name,
hpsmserver is the computer name, and the dollar symbol ($) is appended to the computer name.
1. Open the database in Microsoft SQL Server Management Studio.
a. Log on to the computer where the Microsoft SQL Server instance is installed.
Conguración
del rewall para el acceso remoto
41
b. To start Microsoft SQL Server Management Studio, click Start, and then select All Programs. Select
Microsoft SQL Server, and then click SQL Server Management Studio.
c. Select the database instance where the HP Security Manager database is installed.
d. Expand the Security folder.
e. Right-click Logins, and then select New Login.
2. Enter the account name in the Login name eld. In this example, the login name is AUTH\hpsmserver$.
3. Select the HPIPSC option.
a. From the Select a page panel, click User Mapping.
b. From the Users mapped to this login table, select the check box for HPIPSC
c. From the Database role membership for: HPIPSC panel, select the check box for db_owner.
d. Click OK to save the changes and then exit.
Conguración
de la seguridad de la base de datos para los servidores
existentes de Microsoft SQL
Si utiliza Microsoft SQL Server 2014 o SQL Server 2014 Express localmente o de forma remota, la base de datos
debe congurarse para permitir el acceso por parte del servicio de HP Security Manager.
42
Capítulo 4 Congure HP Security Manager
El servicio de HP Security Manager se ejecuta como NT AUTHORITY/NETWORK SERVICE. Cuando el servicio
accede a la base de datos de HP Security Manager, debe tener las credenciales correctas para acceder a la base
de datos de Microsoft SQL Server 2014 o SQL server 2014 Express. Utilice Microsoft SQL Server Management
Studio para añadir el nombre del servicio y conectarse a la base de datos para los usuarios.
NOTA: Microsoft SQL Server Management Studio es una herramienta gratuita disponible en Microsoft. La
herramienta para Microsoft SQL Server 2014 o SQL Server 2014 Express puede obtenerse en el sitio de
descargas de Microsoft.
1. Open the database in Microsoft SQL Server Management Studio.
a. Log on to the computer where the Microsoft SQL Server instance is installed.
b. To start Microsoft SQL Server Management Studio, click Start, and then select All Programs. Select
Microsoft SQL Server, and then click SQL Server Management Studio.
c. Select the database instance where the HP Security Manager database is installed.
d. Expand the Security folder.
e. Right-click Logins, and then select New Login.
2. Introduzca el nombre de la cuenta de NT AUTHORITY\NETWORK SERVICE en el campo Nombre de inicio de
sesión.
3. Select the HPIPSC option.
a. From the Select a page panel, click User Mapping.
Conguración
de la seguridad de la base de datos para los servidores existentes de Microsoft SQL
43
b. From the Users mapped to this login table, select the check box for HPIPSC
c. From the Database role membership for: HPIPSC panel, select the check box for db_owner.
d. Click OK to save the changes and then exit.
4. Reinicie el servicio de HP Security Manager para nalizar el cambio de permiso.
44
Capítulo 4 Congure HP Security Manager
Uninstall the HP Security Manager system5
Use one of the following methods to uninstall the HP Security Manager system:
NOTA: It is not necessary to stop the HP Security Manager service before running the uninstall program. The
service is stopped as part of the process.
● Uninstall the web application and the database from a local instance of an existing SQL server on a single
computer.
NOTA: This method uninstalls the service, the user interface, and the database at one time when they are
installed on the same server.
● Uninstall the web application from one server and uninstall the database from another server by running the
HPSM installer one time.
NOTA: This method uninstalls the database on an existing Microsoft SQL Server (Server B), and then
uninstalls the web application (service and user interface) that is installed on a separate server (Server A).
Uninstall the HP Security Manager system
45
Uninstall the web application and database from one computer
Use the following steps to uninstall HP Security Manager when the web application and database are installed on
the same computer.
1. Log on to the computer where the HP Security Manager web application and database is or will be installed.
2. Remove HP Security Manager using Programs and Features.
PRECAUCIÓN: The uninstall program permanently removes the HP Security Manager information from the
database. To save this information, verify that you have created a backup before continuing.
a. Click Start, and then click Control Panel.
b. Click Add or Remove Programs or Programs and Features, depending on the operating system.
c. Select the entry for HP JetAdvantage Security Manager, and then click Remove or click Uninstall,
depending on the operating system.
3. On the Would you like to delete the HP JetAdvantage Security Manager Database? conrmation window,
click Yes to permanently remove the HP Security Manager information from the database.
4. On the Do you want to remove the license le? conrmation window, indicate whether or not the license le
should be removed.
Uninstall the web application from one computer and uninstall the
database from another computer
Use the following steps to uninstall the HP Security Manager when the web application is installed on one
computer and the database is installed on another computer.
46
Capítulo 5 Uninstall the HP Security Manager system
1. Log on to the computer where the HP Security Manager web application (service and user interface) is
installed or will be run.
2. Remove HP Security Manager using Programs and Features.
PRECAUCIÓN: The uninstall program permanently removes the HP Security Manager information from the
database. To save this information, verify that you have created a backup before continuing.
a. Click Start, and then click Control Panel.
b. Click Add or Remove Programs or Programs and Features, depending on the operating system.
c. Select the entry for HP JetAdvantage Security Manager, and then click Remove or click Uninstall,
depending on the operating system.
3. On the Do you want to remove the license le? conrmation window, indicate whether or not the license le
should be removed.
4. Log on to the computer where the HP Security Manager database is or will be run.
5. Remove HP Security Manager using Programs and Features.
PRECAUCIÓN: The uninstall program permanently removes the HP Security Manager information from the
database. To save this information, verify that you have created a backup before continuing.
a. Click Start, and then click Control Panel.
b. Click Add or Remove Programs or Programs and Features, depending on the operating system.
c. Select the entry for HP JetAdvantage Security Manager, and then click Remove or click Uninstall,
depending on the operating system.
Uninstall the web application from one computer and uninstall the database from another computer
47
48 Capítulo 5 Uninstall the HP Security Manager system
Solve problems6
Use this section to solve typical installation problems.
Solución de problemas
Siga las secciones siguientes para identicar y resolver los problemas habituales de instalación.
"Es necesario reiniciar el equipo. Debe reiniciar el equipo antes de continuar con la instalación.", aparece al instalar o
desinstalar el archivo del instalador de MS.
Este mensaje indica que el programa de instalación de MS detecta que en el registro hay archivos en uso que se
deben reemplazar.
Solución:
Reinicie la estación de trabajo.
O bien
Siga estos pasos para eliminar la clave PendingFileRenameOperations del registro:
1. Vaya al editor del registro (regedit. exe).
2. En el panel de navegación izquierdo, seleccione las siguientes claves:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager.
3. En el panel de navegación derecho, haga clic con el botón derecho en la clave PendingFileRenameOperations
y, a continuación, seleccione Eliminar.
4. Cierre el editor del registro.
Aparece "Error de instalación de HP Security Manager." cuando se intenta desinstalar.
Es posible que los archivos de instalación estén dañados.
Solución:
Ejecute Microsoft Windows Installer CleanUp Utility para intentar corregir el error de desinstalación.
Aparece "El servicio no se está ejecutando." cuando se intenta abrir la aplicación web HP Security Manager.
Hay varios problemas que podrían provocar este síntoma.
● Es posible que el servicio de HP Security Manager no se esté ejecutando.
Solución:
1. Inicie una sesión en el equipo en el que se ejecuta la aplicación web HP Security Manager.
2. Haga clic en Inicio y luego en Panel de control.
3. En la carpeta Herramientas administrativas, haga doble clic en Servicios.
Solve problems
49
4. Localice y seleccione HP JetAdvantage Security Manager en la lista y, a continuación, haga clic en Iniciar
el servicio.
5. Pruebe a reiniciar HP Security Manager. Si se produce un error, consulte la siguiente solución.
● Es posible que la instalación de HP Security Manager esté dañada.
Solución:
1. Seleccione Panel de control y, a continuación, abra Agregar o quitar programas.
2. Haga clic con el botón derecho en la entrada HP JetAdvantage Security Manager y, a continuación,
seleccione
Reparar.
● Es posible que la aplicación web de Security Manager no se esté ejecutando.
Solución:
1. Inicie una sesión en el equipo donde se ejecuta la aplicación Web de Security Manager.
2. Haga clic en Inicio y luego en Panel de control.
3. Seleccione Sistema y seguridad y, a continuación, seleccione Herramientas administrativas.
4. En la ventana Herramientas administrativas, haga doble clic en Administrador de Internet Information
Services (IIS).
5. Reinicie la aplicación web de Security Manager.
Si la aplicación no se inicia, compruebe el registro de instalación de Security Manager y los registros de
IIS.
Los intentos de desinstalación de HP Security Manager pueden fallar si el editor de políticas está abierto con una política que
no se ha guardado.
Normalmente se muestra una ventana de Archivos en uso. No obstante, al hacer clic en Aceptar no se soluciona
el problema.
El archivo está en uso.
Solución:
1. Salga del editor de políticas.
2. Salga del sistema de HP Security Manager.
3. En la ventana Archivos en uso, haga clic en Aceptar para continuar con la desinstalación.
50
Capítulo 6 Solve problems
Software license agreement7
This section contains legal statements.
End User License Agreement
READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User license Agreement ("EULA") is a
legal agreement between (a) you (either an individual or a single entity) and (b) HP Inc. ("HP") that governs your
use of any Software Product, installed on or made available by HP for use with your HP product ("HP Product"),
that is not otherwise subject to a separate license agreement between you and HP or its suppliers. Other
software may contain a EULA in its online documentation. The term "Software Product" means computer
software and may include associated media, printed materials and "online" or electronic documentation.
An amendment or addendum to this EULA may accompany the HP Product.
RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS
AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE SOFTWARE
PRODUCT, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT THESE LICENSE
TERMS, YOUR SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT (HARDWARE AND SOFTWARE) WITHIN
14 DAYS FOR A REFUND SUBJECT TO THE REFUND POLICY OF YOUR PLACE OF PURCHASE.
1. GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and conditions of
this EULA:
● Use. You may use the Software Product on a single computer ("Your Computer"). If the Software Product
is provided to you via the internet and was originally licensed for use on more than one computer, you
may install and use the Software Product only on those computers. You may not separate component
parts of the Software Product for use on more than one computer. You do not have the right to
distribute the Software Product. You may load the Software Product into Your Computer's temporary
memory (RAM) for purposes of using the Software Product.
● Storage. You may copy the Software Product into the local memory or storage device of the HP Product.
● Copying. You may make archival or back-up copies of the Software Product, provided the copy contains
all of the original Software Product's proprietary notices and that it is used only for back-up purposes.
● Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this EULA.
● Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the Software
Product which constitutes non-proprietary HP software or software provided under public license by
third parties ("Freeware"), is licensed to you subject to the terms and conditions of the software license
agreement accompanying such Freeware whether in the form of a discrete agreement, shrink wrap
license or electronic license terms accepted at time of download. Use of the Freeware by you shall be
governed entirely by the terms and conditions of such license.
● Recovery Solution. Any software recovery solution provided with/for your HP Product, whether in the
form of a hard disk drive-based solution, an external media-based recovery solution (e.g. oppy disk,
CD or DVD) or an equivalent solution delivered in any other form, may only be used for restoring the
hard disk of the HP Product with/for which the recovery solution was originally purchased. The use of
any Microsoft operating system software contained in such recovery solution shall be governed by the
Microsoft License Agreement.
Software license agreement
51
2. UPGRADES. To use a Software Product identied as an upgrade, you must rst be licensed for the original
Software Product identied by HP as eligible for the upgrade. After upgrading, you may no longer use the
original Software Product that formed the basis for your upgrade eligibility. By using the Software Product,
you also agree that HP may automatically access your HP Product when connected to the internet to check
the version or status of certain Software Products and may automatically download and install upgrades or
updates to such Software Products on to your HP Product to provide new versions or updates required to
maintain the functionality, performance, or security of the HP Software and your HP Product and facilitate
the provision of support or other services provided to you. In certain cases, and depending on the type of
upgrade or update, notications will be provided to you (via pop-up or other means), which may require you
to initiate the upgrade or update.
3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software Product
provided by HP unless HP provides other terms along with the update or supplement. In case of a conict
between such terms, the other terms will prevail.
4. TRANSFER.
● Third Party. The initial user of the Software Product may make a one-time transfer of the Software
Product to another end user. Any transfer must include all component parts, media, printed materials,
this EULA, and if applicable, the Certicate of Authenticity. The transfer may not be an indirect transfer,
such as a consignment. Prior to the transfer, the end user receiving the transferred product must agree
to all the EULA terms. Upon transfer of the Software Product, your license is automatically terminated.
● Restrictions. You may not rent, lease or lend the Software Product or use the Software Product for
commercial timesharing or bureau use. You may not sublicense, assign or transfer the license or
Software Product except as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software Product and user documentation are
owned by HP or its suppliers and are protected by law, including but not limited to United States copyright,
trade secret, and trademark law, as well as other applicable laws and international treaty provisions. You
shall not remove any product identication, copyright notices or proprietary restrictions from the Software
Product.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the
Software Product, except and only to the extent that the right to do so is mandated under applicable law
notwithstanding this limitation or it is expressly provided for in this EULA.
7. TERM. This EULA is eective unless terminated or rejected. This EULA will also terminate upon conditions set
forth elsewhere in this EULA or if you fail to comply with any term or condition of this EULA.
8. CONSENT TO COLLECTION/USE OF DATA.
● HP will use cookies and other web technology tools to collect anonymous technical information related
to HP Software and your HP Product. This data will be used to provide the upgrades and related
support or other services described in Section 2. HP will also collect personal information including your
Internet Protocol address or other unique identier information associated with your HP Product and
data provided by you on registration of your HP Product. As well as providing the upgrades and related
support or other services, this data will be used for sending marketing communications to you (in each
case with your express consent where required by applicable law).
To the extent permitted by applicable law, by accepting these terms and conditions you consent to the
collection and use of anonymous and personal data by HP, its subsidiaries, and ailiates as described in
this EULA and as further described in HP’s privacy policy: www.hp.com/go/privacy
52
Capítulo 7 Software license agreement
● Collection/Use by Third Parties. Certain software programs included in your HP Product are provided and
separately licensed to you by third party providers (“Third Party Software”). Third Party Software may be
installed and operational on your HP Product even if you choose not to activate/purchase such software.
Third Party Software may collect and transmit technical information about your system (i.e., IP address,
unique device identier, software version installed, etc.) and other system data. This information is used
by the third party to identify technical system attributes and ensure that the most current version of the
software has been installed on your system. If you do not want the Third Party Software to collect this
technical information or automatically send you version updates, you should uninstall the software prior
to connecting to the Internet.
9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS
SUPPLIERS PROVIDE THE SOFTWARE PRODUCT “AS IS” AND WITH ALL FAULTS, AND HEREBY DISCLAIM
ALL OTHER WARRANTIES, GUARANTEES, AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY,
INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON-INFRINGEMENT, ANY IMPLIED
WARRANTIES, DUTIES, GUARANTEES, OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY,
OF FITNESS FOR A PARTICULAR PURPOSE, AND OF LACK OF VIRUSES ALL WITH REGARD TO THE SOFTWARE
PRODUCT. Some states/jurisdictions do not allow exclusion of implied warranties or limitations on the
duration of implied warranties, so the above disclaimer may not apply to you in its entirety.
IN AUSTRALIA AND NEW ZEALAND, THE SOFTWARE COMES WITH GUARANTEES THAT CANNOT BE EXCLUDED
UNDER AUSTRALIAN AND NEW ZEALAND CONSUMER LAWS. AUSTRALIAN CONSUMERS ARE ENTITLED TO
A REPLACEMENT OR A REFUND FOR A MAJOR FAILURE AND COMPENSATION FOR OTHER REASONABLY
FORESEEABLE LOSS OR DAMAGE. AUSTRALIAN CONSUMERS ARE ALSO ENTITLED TO HAVE THE SOFTWARE
REPAIRED OR REPLACED IF IT FAILS TO BE OF ACCEPTABLE QUALITY AND THE FAILURE DOES NOT
AMOUNT TO A MAJOR FAILURE. NEW ZEALAND CONSUMERS WHO ARE PURCHASING GOODS FOR PERSONAL,
DOMESTIC OR HOUSEHOLD USE OR CONSUMPTION AND NOT FOR THE PURPOSE OF A BUSINESS (“NEW
ZEALAND CONSUMERS”) ARE ENTITLED TO REPAIR, REPLACEMENT OR REFUND FOR A FAILURE AND
COMPENSATION FOR OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE.
10. LIMITATION OF LIABILITY. Subject to local law, notwithstanding any damages that you might incur, the entire
liability of HP and any of its suppliers under any provision of this EULA and your exclusive remedy for all of
the foregoing shall be limited to the greater of the amount actually paid by you separately for the Software
Product or U.S. $5.00. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL
HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES
WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR
OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING
OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT, OR
OTHERWISE IN CONNECTION WITH ANY PROVISION OF THIS EULA, EVEN IF HP OR ANY SUPPLIER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL
PURPOSE. Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
11. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer Software,
Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S.
Government under HP's standard commercial license.
12. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and regulations of the United States and
other countries ("Export Laws") to assure that the Software Product is not (1) exported, directly or indirectly,
in violation of Export Laws, or (2) used for any purpose prohibited by Export Laws, including, without
limitation, nuclear, chemical, or biological weapons proliferation.
13. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority in your
state of residence and, if applicable, you are duly authorized by your employer to enter into this contract.
14. APPLICABLE LAW. This EULA is governed by the laws of the country in which the equipment was purchased.
End User License Agreement
53
15. ENTIRE AGREEMENT. This EULA (including any addendum or amendment to this EULA which is included
with the HP Product) is the entire agreement between you and HP relating to the Software Product and it
supersedes all prior or contemporaneous oral or written communications, proposals and representations
with respect to the Software Product or any other subject matter covered by this EULA. To the extent the
terms of any HP policies or programs for support services conict with the terms of this EULA, the terms of
this EULA shall control.
© Copyright 2020 HP Development Company, L.P.
The information contained herein is subject to change without notice. All other product names mentioned herein
may be trademarks of their respective companies. To the extent permitted by applicable law, the only warranties
for HP products and services are set forth in the express warranty statements accompanying such products and
services. Nothing herein should be construed as constituting an additional warranty. To the extent permitted by
applicable law, HP shall not be liable for technical or editorial errors or omissions contained herein.
54 Capítulo 7 Software license agreement
Instalación y conguración manual de IISA
Instale y congure manualmente Internet Information Services (IIS) y sus funciones (2008 R2, 2012, 2012 R2,
2016 y 2019) en un servidor Windows o en un sistema operativo de cliente Windows (Windows 8, 8.1 o 10).
Install IIS on Windows Server
Use the following steps:
1. Click Start, select Administration Tools, and then click Server Manager.
2. On the left pane in Security Manager, select Roles. In the Roles Summary sub-section, click Add Roles.
3. Read the security warnings and then click Next.
4. On the Select Server Roles page, select the Web Server (IIS) check box role option, and then click Next.
5. After reading the introduction to IIS, click Next to continue.
6. On the Select Role Server page, make sure to select the following IIS components check boxes to enable the
role services for IIS.
NOTA: If the Add Roles Wizard launches, select the Add Required Role Services button.
● Web Server
– Common HTTP Features
○ Default Document
○ Directory Browsing
○ HTTP Errors
○ Static Content
○ HTTP Redirection
– Application Development
○ ASP.NET versions 3.5 and 4.5 are required.
○ .NET Extensibility versions 3.5 and 4.5 are required.
○ ASP
○ ISAPI Extensions
○ ISAPI Filters
– Health and Diagnostics
○ HTTP Logging
Instalación y
conguración manual de IIS
55
○ Request Monitor
○ LoggingTools
– Security
○ Request Filtering
– Performance
○ Static Content Compression
● Management Tools
– IIS Management Console
– IIS Management Scripts and Tools
– Management Service
– IIS 6 Management Compatibility
○ IIS 6 Metabase Compatibility
○ IIS 6 WMI Compatibility
○ IIS 6 Scripting Tools
○ IIS 6 Management Console
7. Click Next to continue.
8. Click Install to install IIS.
9. After the installation nishes, click Close.
Install IIS on a Windows operating system
Use the following steps:
1. Select Control Panel from the Windows start menu.
2. Select Programs, in the Programs and Features section, and then click Turn Windows Features on or o.
3. Expand Internet Information Services
4. Select the following components check boxes to enable IIS.
● Web Management Tools
– IIS 6 Management Compatibility
○ IIS 6 Management Console
○ IIS 6 Scripting Tools
○ IIS 6 WMI Compatibility
○ IIS 6 Metabase and IIS 6 conguration compatibility
56
Apéndice A Instalación y conguración manual de IIS
– IIS Management Console
– IIS Management Scripts and Tools
– Management Service
● World Wide Web Service
– Application Development Features
○ .NET Extensibility
○ ASP
○ ASP.NET
○ ISAPI Extensions
○ ISAPI Filters
● Common HTTP Features
– Default Document
– Directory Browsing
– HTTP Errors
– HTTP Redirection
– Static Content
● Health and Diagnostics
– HTTP Logging
– Logging Tools
– Request Monitor
5. Click OK.
Install IIS on a Windows operating system
57
58 Apéndice A Instalación y conguración manual de IIS
Información adicionalB
Obtenga información acerca de cómo obtener más ayuda con HP Security Manager.
Para obtener más información sobre cómo denir, congurar o utilizar HP Jetadvantage Security Manager, vaya a
http://www.hp.com/go/securitymanager y haga clic en la cha Manuales.
Información adicional 59
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HP JetAdvantage Security Manager 10 Device E-LTU Guía de instalación
- Categoría
- Software de base de datos
- Tipo
- Guía de instalación
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