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Problem Possible cause Solution
The light intensity setting you
use is too high.
Check if you have selected the most
comfortable light intensity setting. If
necessary, select a lower setting.
You did not remove the hairs
on the areas to be treated.
Pretreat your skin before you use Lumea.
The UV filter of the light exit
window is broken.
If the UV filter is broken, do not use the
device anymore. Contact the Consumer
Care Center in your country, your Philips
dealer or a Philips service center.
The skin feels more sensitive
than usual during treatment.
I experience discomfort
when I use the device.
You treated an area for which
the device is not intended.
Never use the device on irritated (red or
cut), sunburned, recently tanned or fake-
tanned skin.
Never use the device if you have infections,
eczema, burns, inflammation of hair
follicles, open lacerations, abrasions, herpes
simplex (cold sores), wounds or lesions and
haematomas (bruises) in the areas to be
treated.
Never use the device on the following
areas: on moles, freckles, large veins, darker
pigmented areas, scars, skin anomalies
without consulting your doctor. Never use
the device on warts, tattoos or permanent
make-up, around the eyes and on or near
the eyebrows, on the lips, nipples, areolas,
labia minora, vagina, anus and the inside of
the nostrils and ears. Men must not use it
on the face and neck including all beard
growing areas and whole genital area. This
can result in a burn and a change in skin
color, which makes it potentially harder to
identify skin-related diseases.
There is no glass filter in my
attachment.
This is normal. No action required: there is no filter in the
body attachment. Only the facial and bikini
attachments have a specialized filter.
The skin reaction after
treatment lasts longer than
usual.
You have used a light intensity
setting which is too high for
you.
Select a lower intensity next time (see
'Selecting the light intensity').
The flash is very bright to my
eyes. Do I need to wear
goggles?
No, Philips Lumea does not
hurt your eyes.
The scattered light produced by the device
is harmless to your eyes. Do not look at the
flash while using the device. It is not
necessary to wear goggles during use. Use
the device in a well-lit room so that the
light is less glaring to your eyes. Be sure to
make good skin contact to avoid scattered
light.