9
injuries or property damage.
OnePlus Device Warranty Information
OnePlus devices purchased on oneplus.com or authorized sales channels
come with a limited warranty. The duration of this warranty is dependent on
the original country or region of purchase and is only redeemable within the
original country or region. Unless otherwise specified, this warranty covers
the hardware components of the product as originally supplied and does
not cover, or partially covers, software, consumable items, or accessories,
even if packaged or sold together with the product. The limited warranty
only covers functional defects of product caused by workmanship or build
materials. For more details, please contact OnePlus Customer Support by
visiting oneplus.com/support.
The limited warranty does not cover
1. Defects or damage resulting from accidents, neglect, misuse, or
abnormal use; abnormal conditions or improper storage; exposure to
liquid, moisture, dampness, sand or dirt; unusual physical, electrical or
electromechanical stress.
2. Scratches, dents and cosmetic damage, unless caused by OnePlus.
3. Defects or damage resulting from excessive force or use of metallic
objects on the touch screen.
4. Devices that have the serial number or the IMEI number removed,
defaced, damaged, altered or made illegible.
5. Ordinary wear and tear.
6. Defects or damage resulting from the use of the product in conjunction
or connection with accessories, products, or ancillary/peripheral
equipment not furnished or approved by OnePlus.
7. Any physical feature defects or damage resulting from improper testing,
operation, maintenance, installation, service, or adjustment not furnished
or approved by OnePlus.
8. Defects or damage resulting from external causes such as collision with
an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure
to weather conditions, theft, blown fuse, or improper use of any electrical
source.
9. Defects or damage resulting from cellular signal reception or
transmission, or viruses and 3rd party software problems introduced
into the product.
10. Free warranty replacements and repairs are only valid in the country or
region of purchase. Please contact OnePlus Customer Support for more
details.
Return Policy (Limited to North America & Europe)
This policy is only applicable to the products purchased from OnePlus
official website www.oneplus.com or OnePlus Exclusive Store (if any).
For any product not purchased from OnePlus official website or OnePlus
Exclusive Store, you may refer to the Return Policy of your original purchase
channel.
OnePlus phones and accessories are made to the highest standards and
undergo rigorous testing. If you are not satisfied with your OnePlus product
for any reason, you may request a return within 15 calendar days of delivery.
Once we approve your return request and receive the product, we will
perform standard inspection. And if the product passes the inspection, we
will give you a full refund. Any shipping and handling fees incurred in the
return process are not covered by the refund.
Return requests made outside of the 15-day period will not be accepted. We
may also choose not to accept returns within these circumstances:
1. Defects or damages caused by misuse, neglect, physical damage,
tampering, incorrect adjustment, normal wear and tear or incorrect