Dell OptiPlex GX60 El manual del propietario

Marca: Dell

Modelo: OptiPlex GX60

Tipo: El manual del propietario

www.dell.com | support.dell.com

Dell™ OptiPlex™ Systems

Setup and Quick Reference

Guide

Guide de configuration et de référence rapide

Guía de instalación y de referencia rápida

Models DHS, DHP, and DHM

www.dell.com | support.dell.com

Dell™ OptiPlex™ Systems

Setup and Quick Reference

Guide

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better

use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage,

personal injury, or death.

____________________

Information in this document is subject to change without notice.

Reproduction in any manner whatsoever without the written permission of

Dell Computer Corporation is strictly forbidden.

Trademarks used in this text: Dell, OptiPlex, and the DELL logo are trademarks of

Dell Computer Corporation; Intel, Pentium, and Celeron are registered trademarks of

Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming

the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest

in trademarks and trade names other than its own.

August 2002 P/N 81FTK Rev. A07

Contents 3

Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Finding Information for Your Computer

. . . . . . . . . . . . . . 5

CAUTION: Safety Instructions

. . . . . . . . . . . . . . . . . . . 8

When Using Your Computer

. . . . . . . . . . . . . . . . . . . . 10

Getting Started/Setup

. . . . . . . . . . . . . . . . . . . . . . . 12

Solving Problems

. . . . . . . . . . . . . . . . . . . . . . . . . 17

Regulatory Information

. . . . . . . . . . . . . . . . . . . . . . 20

Limited Warranties and Return Policy

. . . . . . . . . . . . . . 23

À propos de ce guide

. . . . . . . . . . . . . . . . . . . . . . . 39

Obtention d'informations concernant votre ordinateur

. . . . . . 39

PRÉCAUTION : Consignes de sécurité

. . . . . . . . . . . . . . 42

Lors de l'utilisation de votre ordinateur

. . . . . . . . . . . . . . 44

Prise en main et configuration

. . . . . . . . . . . . . . . . . . 46

Résolution de problèmes

. . . . . . . . . . . . . . . . . . . . . 51

Informations réglementaires

. . . . . . . . . . . . . . . . . . . 55

Garanties limitées et règles de retour

. . . . . . . . . . . . . . . 57

Acerca de esta guía

. . . . . . . . . . . . . . . . . . . . . . . . 71

Búsqueda de información para su equipo

. . . . . . . . . . . . . 71

PRECAUCIÓN: Instrucciones de seguridad

. . . . . . . . . . . . 74

4 Contents

Al usar el equipo . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Para comenzar/Configuración

. . . . . . . . . . . . . . . . . . . 78

Solución de problemas

. . . . . . . . . . . . . . . . . . . . . . . 83

Información reglamentaria

. . . . . . . . . . . . . . . . . . . . 87

Garantías limitadas y política de devoluciones

. . . . . . . . . . 90

Setup and Quick Reference Guide 5

About This Guide

This document contains getting started/setup; solving problems; and

safety, regulatory, and warranty information about your Dell

™ OptiPlex™

computer.

To obtain the latest versions of the documents on your hard drive, go to the

Dell Support website at support.dell.com.

Regulatory model numbers appear throughout this document; their chassis

type equivalents are shown below:

Finding Information for Your Computer

Regulatory Model Numbers and Chassis Types

DHS = small desktop (SD) chassis

DHP = small form-factor (SF) chassis

DHM = small mini-tower (SMT) chassis

What Are You Looking For? Find it Here

• A diagnostic program for my computer

• Drivers for my computer

• My computer documentation

• My device documentation

Drivers and Utilities CD (also known as the

ResourceCD)

You can use this CD to access documentation, reinstall drivers, or run

diagnostics tools.

6 Setup and Quick Reference Guide

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• Express Service Code and Service

Ta g N u mb e r

• Microsoft

Windows

License Label

(Product Key)

Express Service Code and Product Key

Located on your computer.

• How to reinstall my operating system Operating System CD and Installation Guide

If you reinstall your operating system, use the Drivers and Utilities CD

to reinstall drivers for the devices that came with your computer.

What Are You Looking For? Find it Here

Setup and Quick Reference Guide 7

• How to remove and replace parts

• Technical specifications

• How to configure system settings

• How to troubleshoot and solve problems

User’s Guide icon

Depending on your operating system, double-click the User’s Guides

icon on your desktop or click the Start button and then click Help and

Support to access the electronic documentation stored on your

hard drive.

• Latest drivers for my computer

• Answers to technical service and

support questions

• Online discussions with other users and

technical support

• Documentation for my computer

Dell Support website

The Dell Support website provides several online tools, including:

• Knowledge Base — hints, tips, and online courses

• Customer Forum — online discussion with other Dell customers

• Upgrades — upgrade information for components, such as memory,

the hard drive, and the operating system

• Customer Care — contact information, order status, warranty, and

repair information

• Downloads — drivers, patches, and software updates

• Reference — computer documentation, product specifications, and

white papers

• Service call status

• Top technical issues for my computer

• Frequently asked questions

• File downloads

• Details on my computer’s configuration

• Service contract for my computer

Dell Premier Support website

The Dell Premier Support website is customized for corporate,

government, and education customers. This site may not be available in

all regions.

• How to use Windows XP

• Documentation for my computer and

devices

Windows XP Help and Support Center

1 Click the Start button, and then click Help and Support.

2 Type a word or phrase that describes your problem, and then click

the arrow icon.

3 Click the topic that describes your problem.

4 Follow the instructions shown on the screen.

What Are You Looking For? Find it Here

8 Setup and Quick Reference Guide

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CAUTION: Safety Instructions

Use the following safety guidelines to help ensure your own personal safety and to help protect

your computer and working environment from potential damage.

General

• Do not attempt to service the computer yourself unless you are a trained service

technician. Always follow installation instructions closely.

• To help prevent electric shock, plug the computer and device power cables into properly

grounded electrical outlets. These cables are equipped with 3-prong plugs to help ensure

proper grounding. Do not use adapter plugs or remove the grounding prong from a cable.

If you must use an extension cable, use a 3-wire cable with properly grounded plugs.

• To help avoid the potential hazard of electric shock, do not use your computer during an

electrical storm.

• To help avoid the potential hazard of electric shock, do not connect or disconnect

any cables or perform maintenance or reconfiguration of this product during an

electrical storm.

• If your computer includes a modem, the cable used with the modem should be

manufactured with a minimum wire size of 26 American wire gauge (AWG) and an

FCC-compliant RJ-11 modular plug.

• Before you clean your computer, disconnect the computer from the electrical outlet.

Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol

cleaners, which may contain flammable substances.

• To help avoid possible damage to the system board, wait 5 seconds after turning off the

computer before disconnecting a device from the computer.

Setup and Quick Reference Guide 9

• To avoid shorting out your computer when disconnecting a network cable, first unplug

the cable from the network adapter on the back of your computer, and then from the

network jack. When reconnecting a network cable to your computer, first plug the cable

into the network jack, and then into the network adapter.

• To help protect your computer from sudden, transient increases and decreases in

electrical power, use a surge suppressor, line conditioner, or uninterruptible power

supply (UPS).

• Ensure that nothing rests on your computer’s cables and that the cables are not located

where they can be stepped on or tripped over.

• Do not push any objects into the openings of your computer. Doing so can cause fire or

electric shock by shorting out interior components.

• Keep your computer away from radiators and heat sources. Also, do not block cooling

vents. Avoid placing loose papers underneath your computer; do not place your computer

in a closed-in wall unit or on a bed, sofa, or rug.

• Do not spill food or liquids on your computer. If the computer gets wet, consult your

User’s Guide.

CAUTION: Safety Instructions (continued)

10 Setup and Quick Reference Guide

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When Using Your Computer

As you use your computer, observe the following safe-handling guidelines.

CAUTION: Do not operate your computer with any cover(s) (including computer

covers, bezels, filler brackets, front-panel inserts, and so on) removed.

• Your computer is equipped with one of the following:

– A fixed-voltage power supply — Computers with a fixed-voltage power supply do not

have a voltage selection switch on the back panel and operate at only one voltage

(see the regulatory label on the outside of the computer for its operating voltage).

– An auto-sensing voltage circuit — Computers with an auto-sensing voltage circuit do

not have a voltage selection switch on the back panel and automatically detect the

correct operating voltage.

– A manual voltage selection switch — Computers with a voltage selection switch on

the back panel must be manually set to operate at the correct operating voltage.

NOTICE: To help avoid damaging a computer with a manual voltage selection switch, set the

switch for the voltage that most closely matches the AC power available in your location. For Japan,

the voltage selection switch must be set to the 115-V position even though the AC power available in

Japan is 100 V. Also, ensure that your monitor and attached devices are electrically rated to

operate with the AC power available in your location.

• Before working inside the computer, unplug the computer to help prevent electric shock

or system board damage. Certain system board components continue to receive power

any time the computer is connected to AC power.

Setup and Quick Reference Guide 11

When Working Inside Your Computer

Before you open the computer cover, perform the following steps in the sequence indicated.

CAUTION: Do not attempt to service the computer yourself, except as explained in

your online Dell documentation or in instructions otherwise provided to you by Dell.

Always follow installation and service instructions closely.

NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the

computer before removing a component from the system board or disconnecting a device from the

computer.

Perform an orderly computer shutdown using the operating system menu.

2 Turn off your computer and any devices connected to the computer.

3 Ground yourself by touching an unpainted metal surface on the chassis, such as the metal

around the card-slot openings at the back of the computer, before touching anything

inside your computer.

While you work, periodically touch an unpainted metal surface on the computer chassis

to dissipate any static electricity that might harm internal components.

4 Disconnect your computer and devices, including the monitor, from their electrical

outlets. Also, disconnect any telephone or telecommunication lines from the computer.

Doing so reduces the potential for personal injury or shock.

In addition, take note of these safety guidelines when appropriate:

• When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the

cable itself. Some cables have a connector with locking tabs; if you are disconnecting this

type of cable, press in on the locking tabs before disconnecting the cable. As you pull

connectors apart, keep them evenly aligned to avoid bending any connector pins. Also,

before you connect a cable, ensure that both connectors are correctly oriented and

aligned.

• Handle components and cards with care. Do not touch the components or contacts on a

card. Hold a card by its edges or by its metal mounting bracket. Hold a component such

as a microprocessor chip by its edges, not by its pins.

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed.

Replace the battery only with the same or equivalent type recommended by the

manufacturer. Do not dispose of the battery along with household waste. Contact

your local waste disposal agency for the address of the nearest battery deposit site.

When Using Your Computer (continued)

12 Setup and Quick Reference Guide

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Getting Started/Setup

NOTE: Connect only one

keyboard and one mouse.

Use the following steps to connect external devices to your computer via the

input/output (I/O) panel. The back of your Dell system, including the I/O

panel, may look different from the examples shown here.

NOTE: If you have a

Universal Serial Bus

(USB)-compliant mouse

or keyboard, use the USB

connectors on the back of

your system.

Setup and Quick Reference Guide 13

NOTE: If your system

has two video connectors,

the integrated video

connector is disabled and

has a protective cap on it.

Use the expansion card

connector, as shown in the

illustrations on the right

in step 2.

System with

one video connector

System with

two video connectors

video connector on expansion card

System with

one video connector

System with

two video connectors

video connector on expansion card

14 Setup and Quick Reference Guide

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NOTE: If your system

has two audio connectors,

use the one on the

expansion card, as shown

in the illustrations on the

right in step 3.

NOTE: Auto-select power

supplies do not require a

voltage selection switch.

Your computer may not

have this switch.

diagnostics lights diagnostics lights

diagnostics

lights

diagnostics

lights

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at t

e vo

tage se

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on sw

s set correct

or your

ocat

on.

For more information, see "When Using Your Computer" on page 10.

Setup and Quick Reference Guide 15

CAUTION: To help prevent electric shock, use only the power

cable provided and ensure that it is plugged into a properly

grounded power source.

16 Setup and Quick Reference Guide

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The following illustrations show power button locations and monitor

controls.

contrast

brightness

Setup and Quick Reference Guide 17

Read the software license agreement and follow the operating system setup

instructions on the screen.

Congratulations! You have completed your system setup.

Depending on your operating system, double-click the User’s Guides icon

on your desktop (shown below), or click the Start button and then select

Help and Support to access the electronic documentation stored on your

hard drive.

Solving Problems

Dell provides a number of tools to help you if your system does not perform

as expected. For the latest troubleshooting information available for your

system, see the Dell Support website at support.dell.com. You can also

find descriptions of Dell troubleshooting tools in the section titled

"Getting Help" in your online User’s Guide.

If computer problems occur that require help from Dell, write a detailed

description of the error, beep codes, or diagnostics light patterns; record

your Express Service Code and Service Tag Number below; and then

contact Dell from the same location as your computer.

See "Finding Information for Your Computer" on page 5 for an example of

the express service code and service tag numbers.

Express Service Code: ___________________________

Service Tag Number: ___________________________

18 Setup and Quick Reference Guide

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Your computer includes the following tools that can help you solve a

problem:

Using the Drivers and Utilities CD

To use the Drivers and Utilities CD (also known as the Resource CD) while

you are running the Microsoft Windows operating system, perform the

following steps.

NOTE: To access

device drivers and user

documentation, you must

use the Drivers and

Utilities CD while you

are running Windows.

Turn on the computer and allow it to boot to the Windows desktop.

2 Insert the Drivers and Utilities CD into the CD drive.

If you are using the Drivers and Utilities CD for the first time on this

computer, the ResourceCD Installation window opens to inform you

that the Drivers and Utilities CD is about to begin installation.

3 Click OK to continue.

To complete the installation, respond to the prompts offered by the

installation program.

4 Click Next at the Welcome Dell System Owner screen.

5 Choose the appropriate System Model, Operating System, Device

Ty p e , and Topic.

DELL DIAGNOSTICS — The Dell Diagnostics test various components in your

computer and help to identify the cause of computer problems. For more

information, see "Running the Dell Diagnostics" on page 19.

SYSTEM LIGHTS — Located on the front of the computer, these lights can

indicate a computer problem. For more information, see your User’s Guide.

DIAGNOSTIC LIGHTS — Located on the back of the computer, these lights

can help troubleshoot a computer problem. For more information, see your

User’s Guide.

SYSTEM MESSAGES — The computer reports these messages to warn you of

current or possible failure. For more information, see your User’s Guide.

BEEP CODES — A series of audible beep codes emitted by your computer can

help identify a problem. For more information, see your User’s Guide.

Setup and Quick Reference Guide 19

Drivers for Your Computer

To display a list of device drivers for your computer, perform the following steps:

1 Click My Drivers in the Topic pull-down menu.

The Drivers and Utilities CD scans your computer’s hardware and

operating system, and then a list of device drivers for your system

configuration is displayed on the screen.

2 Click the appropriate driver and follow the instructions to download

the driver to your computer.

To view all available drivers for your computer, click Drivers from the Topic

pull-down menu.

Running the Dell Diagnostics

The Dell Diagnostics is a program that tests various components in your

computer. Run this program whenever you have a computer problem to

help you identify the source of the problem.You can run the Dell

Diagnostics from your hard drive or the Drivers and Utilities CD.

NOTICE: If your hard drive fails, run the Dell IDE Hard Drive Diagnostics

(see "Running the Dell IDE Hard Drive Diagnostics" on page 20).

Turn on your computer (if your computer is already on, restart it).

2 When F2 = Setup appears in the upper-right corner of the screen,

press <Ctrl><Alt><F10>.

The diagnostics initialization begins immediately; then the

Diagnostics Menu appears.

3 Select the appropriate diagnostic option for your computer.

To use the diagnostics, follow instructions on the screen.

Changing the Boot Sequence

To run the Dell Diagnostics from the Drivers and Utilities CD, perform the

following steps to enable your computer to boot from the CD:

1 Insert the Drivers and Utilities CD into the CD drive.

2 Turn on (or restart) your computer.

20 Setup and Quick Reference Guide

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3 When F2 = Setup appears in the upper-right corner of the screen,

press <Ctrl><Alt><F8>.

NOTE: This feature

changes the boot sequence

for one time only. On the

next start-up, the

computer boots according

to the devices specified in

system setup.

The Boot Device Menu appears.

If you wait too long and the Windows logo appears, continue to wait

until you see the Windows desktop. Then shut down your computer

and try again.

4 Select the CD-ROM Device option.

Running the Dell IDE Hard Drive Diagnostics

The Dell IDE Hard Drive Diagnostics is a utility that tests the hard drive to

troubleshoot or confirm a hard drive failure.

1 Turn on your computer (if your computer is already on, restart it).

2 When F2 = Setup appears in the upper-right corner of the screen,

press <Ctrl><Alt><D>.

3 Follow the instructions on the screen.

If a failure is reported, see "Hard Drive Problems" in your User’s Guide.

Regulatory Information

Electromagnetic Interference (EMI) is any signal or emission, radiated in

free space or conducted along power or signal leads, that endangers the

functioning of a radio navigation or other safety service or seriously

degrades, obstructs, or repeatedly interrupts a licensed radio

communications service.

Your Dell computer system is designed to comply with applicable

regulations regarding EMI. Changes or modifications not expressly

approved by Dell could void the user’s authority to operate the equipment.

Setup and Quick Reference Guide 21

Dell computer systems are designed, tested, and classified for their

intended electromagnetic environment. These electromagnetic

environment classifications fall into two groups:

NOTE: Inspect the

regulatory label affixed to

the back or bottom of

your Dell system to

determine the

environments in which

your system may be

operated.

• Class A designates a device which may be operated in business or

industrial environments only.

• Class B designates a device which may be operated in residential

settings as well as business or industrial environments.

Class A

Class A equipment has been tested and found to comply with the limits for

a Class A digital device, pursuant to part 15 of the FCC Rules. These limits

are designed to provide reasonable protection against harmful interference

in a commercial environment. This equipment generates, uses, and can

radiate radio frequency energy and, if not installed and used in accordance

with the instructions, may cause harmful interference to radio

communications. Operation of this equipment in a residential area is likely

to cause harmful interference, in which case the user will be required to

correct the interference at his/her own expense.

Class B

Class B equipment has been tested and found to comply with the limits for

a Class B digital device, pursuant to part 15 of the FCC Rules. These limits

are designed to provide reasonable protection against harmful interference

in a residential installation. This equipment generates, uses, and can radiate

radio frequency energy and, if not installed and used in accordance with the

instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to

radio or television reception, which can be determined by turning the

equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

NOTE: Additional

regulatory information

regarding your system

can be found in your

User’s Guide.

• Connect the equipment into an outlet on a circuit different from that

to which the receiver is connected

• Consult Dell or an experienced radio/TV technician for help

22 Setup and Quick Reference Guide

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The following information is provided on the device or devices covered in

this document in compliance with FCC regulations:

• Model number: DHS, DHP, and DHM

• Company name:

Dell Computer Corporation

One Dell Way

Round Rock, Texas 78682 USA

512-338-4400

NOM Information (Mexico Only)

The following information is provided on the device(s) described in this

document in compliance with the requirements of the official Mexican

standards (NOM):

Exporter: Dell Computer Corporation

One Dell Way

Round Rock, TX 78682

Importer: Dell Computer de México,

S.A. de C.V.

Paseo de la Reforma 2620 - 11° Piso

Col. Lomas Altas

11950 México, D.F.

Ship to: Dell Computer de México,

S.A. de C.V. al Cuidado

de Kuehne & Nagel de

México S. de R.I.

Avenida Soles No. 55

Col. Peñon de los Baños

15520 México, D.F.

Supply voltage: 115/230 VAC

Frequency: 60/50 Hz

Input current rating: DHS—2.0/1.0 A

DHP—1.5/0.75 A

DHM—3.0/1.5 A

Setup and Quick Reference Guide 23

Limited Warranties and Return Policy

Dell-branded hardware products purchased in the U.S. or Canada come

with either a 90-day, one-year, two-year, three-year, or four-year (U.S. only)

limited warranty. To determine which warranty you purchased, see the Dell

invoice that accompanied your computer. The following sections describe

the limited warranties for the U.S., the Return Policy for the U.S., the

limited warranties for Canada, and the manufacturer guarantee for Latin

America and the Caribbean.

Limited Warranty for the U.S.

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user

customer's—Dell-branded hardware products, including Dell-branded monitors, keyboards,

and pointing devices (mice).

What is not covered by this limited warranty?

This limited warranty does not cover:

• Software, including the operating system and software added to the Dell-branded

hardware products through our factory-integration system, third-party software, or the

reloading of software

• Non-Dell-branded products and accessories

• Problems that result from:

– External causes such as accident, abuse, misuse, or problems with electrical power

– Servicing not authorized by us

– Usage that is not in accordance with product instructions

– Failure to follow the product instructions or failure to perform preventive

maintenance

– Problems caused by using accessories, parts, or components not supplied by us

• Products with missing or altered service tags or serial numbers

• Products for which we have not received payment

24 Setup and Quick Reference Guide

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THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO

HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION

TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCITONS AND

DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET

FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED

WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY

IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM

OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR INVOICE. NO

WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE

LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW

LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS

LIMITATION MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN

THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL

DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD

PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING

AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY

WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS

THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE

ARE RESPONSIBLE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF

INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR

EXCLUSION MAY NOT APPLY TO YOU.

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your invoice, except that the

limited warranty on Dell-branded batteries lasts only one year and the limited warranty on the

lamps for Dell-branded projectors lasts only ninety days. The limited warranty begins on the

date of the invoice. The warranty period is not extended if we repair or replace a warranted

product or any parts. Dell may change the availability of limited warranties, at its discretion,

but any changes will not be retroactive.

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following table.

Please also have your Dell service tag number or order number available.

Individual Home Consumers:

Technical Support 800 624 9896

Customer Service 800 624 9897

Individual Home Consumers who purchased

through an Employee Purchase Program:

Technical Support and Customer Service 800 822 8965

Home and Small Business Commercial Customers:

Technical Support and Customer Service 800 456 3355

Setup and Quick Reference Guide 25

What will Dell do?

During the first 90 days of the 90-day limited warranty and the first year of all other limited

warranties: For the first 90 days of the 90-day limited warranty and the first year of all other

limited warranties, we will repair any Dell-branded hardware products returned to us that prove

to be defective in materials or workmanship. If we are not able to repair the product, we will

replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include

with your return. You must return the products to us in their original or equivalent packaging,

prepay shipping charges, and insure the shipment or accept the risk if the product is lost or

damaged in shipment. We will return the repaired or replacement products to you. We will pay

to ship the repaired or replaced products to you if you use an address in the United States

(excluding Puerto Rico and U.S. possessions). Otherwise, we will ship the product to you

freight collect.

If we determine that the product is not covered under this warranty, we will notify you and

inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard

drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary,

or personal information and removable media such as diskettes, CDs, or PC Cards. We are not

responsible for any of your confidential, proprietary, or personal information; lost or corrupted

data; or damaged or lost removable media.

During the remaining years: For the remaining period of the limited warranty, we will replace

any defective part with new or refurbished parts, if we agree that it needs to be replaced. When

you contact us, we will require a valid credit card number at the time you request a

replacement part, but we will not charge you for the replacement part as long as you return the

original part to us within thirty days after we ship the replacement part to you. If we do not

receive the original part within thirty days, we will charge to your credit card the then-current

standard price for that part.

We will pay to ship the part to you if you use an address in the United States (excluding Puerto

Rico and U.S. possessions). Otherwise, we will ship the part freight collect. We will also include

a prepaid shipping container with each replacement part for your use in returning the replaced

part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any

other storage device(s) in the product(s). We are not responsible for lost or corrupted data.

Medium, Large, or Global Commercial

Customers, Healthcare Customers, and Value

Added Resellers (VARs):

Technical Support and Customer Service 800 822 8965

Government and Education Customers:

Technical Support and Customer Service 800 234 1490

Dell-Branded Memory

888 363 5150

26 Setup and Quick Reference Guide

www.dell.com | support.dell.com

What if I purchased a service contract?

If your on-site service contract is with Dell, on-site service will be provided to you under the

terms of the on-site service agreement. Please refer to that contract for details on how to obtain

service.

If you purchased through us a service contract with one of our third-party service providers,

please refer to that contract for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty

repairs and in building replacement parts and systems. Refurbished parts and systems are parts

or systems that have been returned to Dell, some of which were never used by a customer. All

parts and systems are inspected and tested for quality. Replacement parts and systems are

covered for the remaining period of the limited warranty for the product you bought.

What do I do if I am not satisfied?

We pride ourselves on our great customer service. If you are not satisfied with the service you

receive under this limited warranty, please let us know. We have found that the best way to

resolve issues regarding our limited warranty is to work together. If, after those discussion, you

are still not satisfied, we believe arbitration is the most expeditious way to resolve your

concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN

CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR

FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT,

AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited

warranty, its interpretation, or the breach, termination, or validity thereof, the relationships

which result from this limited warranty (including, to the full extent permitted by applicable

law, relationships with third parties), Dell's advertising, or any related purchase SHALL BE

RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION

ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code

of Procedure then in effect (available via the Internet at http://www.arb-forum.com/ or via

telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or

controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on

each of the parties, and may be entered as a judgment in any court of competent jurisdiction.

Information may be obtained and claims may be filed with the NAF at P.O. Box 50191,

Minneapolis, MN 55405. This provision applies only to individual home consumers and

consumers who purchased through an employee purchase program. It does not apply to small,

medium, large, and global commercial customers or government, education, and healthcare

customers.

Setup and Quick Reference Guide 27

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of

the system and records the transfer with us. The limited warranty on Dell-branded memory

may not be transferred. You may record your transfer by going to Dell's website:

• If you are an Individual Home Consumer, go to

http://www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

• If you are a Small, Medium, Large, or Global Commercial Customer, go to

http://www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm

• If you are a Government, Education, or Healthcare Customer, or an Individual

Consumer who purchased through an employee purchase program, go to

http://www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, please call your customer care representative or call

1-800-624-9897.

"Total Satisfaction" Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you're satisfied with your

purchases. That's why we offer a "Total Satisfaction" return policy for most products that you—

the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell

products that you purchased directly from Dell for a credit or a refund of the purchase price

paid, less shipping and handling and applicable restocking fees as follows:

• New Hardware Products and Accessories — All new hardware, accessories, parts, and

unopened software still in its sealed package, excluding the products listed below, may

be returned within thirty days from the invoice date. To return applications software or

an operating system that has been installed by Dell, you must return the entire

computer. A different return policy applies to nondefective products purchased through

Dell's Software and Peripherals division by customers of our Small and Medium Business

divisions. Those products may be returned within thirty days from the invoice date, but

a fifteen percent (15%) restocking fee will be deducted from any refund or credit. The

"Total Satisfaction" Return Policy and Software and Peripherals division return policy are

not available for Dell | EMC storage products, EMC-branded products, or enterprise

software.

• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All

reconditioned or refurbished Dell-branded server and storage products may be returned

within thirty days from the invoice date. All other reconditioned or refurbished

Dell-branded hardware products and parts may be returned within fourteen days of the

invoice date.

To return products, call Dell customer service to receive a Credit Return Authorization

Number within the return policy period applicable to the product you want to return. You

must obtain a Credit Return Authorization Number in order to return the product. See

"Contacting Dell" or "Getting Help" in your customer documentation to find the appropriate

contact information for obtaining customer assistance.

28 Setup and Quick Reference Guide

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You must ship the products to Dell within five days of the date that Dell issues the Credit

Return Authorization Number. You must also return the products to Dell in their original

packaging, in as-new condition along with any media, documentation, and all other items that

were included in the original shipment, prepay shipping charges, and insure the shipment or

accept the risk of loss or damage during shipment.

Limited Warranty for Canada

One-Year Limited Warranty (Canada Only)

Dell Computer Corporation ("Dell") manufactures its hardware products from parts and

components that are new or equivalent to new in accordance with industry-standard practices.

Dell warrants that the hardware products it manufactures will be free from defects in materials

and workmanship. The limited warranty term is one year beginning on the date of invoice, as

further described in the following text.

Damage due to shipping the products to you is covered under this limited warranty. Otherwise,

this limited warranty does not cover damage due to external causes, including accident, abuse,

misuse, problems with electrical power, servicing not authorized by Dell, usage not in

accordance with product instructions, failure to perform required preventive maintenance, and

problems caused by use of parts and components not supplied by Dell.

This limited warranty does not cover any items that are in one or more of the following

categories: software; external devices (except as specifically noted); accessories or parts added

to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell

system through Dell’s system integration department; accessories or parts that are not installed

in the Dell factory; or Dell Software and Peripherals products. Monitors, keyboards, and mice

that are Dell-branded or that are included on Dell’s standard price list are covered under this

limited warranty; all other monitors, keyboards, and mice (including those sold through the

Dell Software and Peripherals program) are not covered.

Dell will repair or replace products covered under this limited warranty that are returned to

Dell’s facility. To request warranty service, you must contact Dell’s Customer Technical

Support within the warranty period. See "Contacting Dell" or "Getting Help" in your customer

documentation to find the appropriate contact information for obtaining customer assistance.

If warranty service is required, Dell will issue a Return Material Authorization Number. You

must ship the products back to Dell in their original or equivalent packaging, prepay shipping

charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will

ship the repaired or replacement products to you (freight prepaid) if you use an address in

Canada, where applicable. Shipments to other locations will be made freight collect.

NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any

other storage device(s) in the product(s). Remove any removable media, such as floppy disks,

CDs, or PC Cards. Dell does not accept liability for lost data or software.

Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts

made by various manufacturers in performing warranty repairs and building replacement

products. If Dell repairs or replaces a product, its warranty term is not extended.

Setup and Quick Reference Guide 29

DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE

STATED IN THIS LIMITED WARRANTY STATEMENT. DELL DISCLAIMS ALL

OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING

WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME

STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED

WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

DELL’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE

IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED

WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL

RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM

STATE TO STATE (OR JURISDICTION TO JURISDICTION).

DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN

THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL,

INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING

WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING

AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.

SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR

LIMITATION OF INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR

CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR

LIMITATION MAY NOT APPLY TO YOU.

These provisions apply to Dell’s one-year limited warranty only. For provisions of any service

contract covering your system, see your invoice or the separate service contract that you will

receive.

If Dell elects to exchange a product or portion of a product, the exchange will be made in

accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance

in which Dell issues a Return Material Authorization Number, Dell must receive the

product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to

be covered by the limited warranty.

Two-Year Limited Warranty (Canada Only)

Dell Computer Corporation ("Dell") manufactures its hardware products from parts and

components that are new or equivalent to new in accordance with industry-standard practices.

Dell warrants that the hardware products it manufactures will be free from defects in materials

and workmanship. The warranty term is two years beginning on the date of invoice, as

described in the following text.

Damage due to shipping the products to you is covered under this limited warranty. Otherwise,

this limited warranty does not cover damage due to external causes, including accident, abuse,

misuse, problems with electrical power, servicing not authorized by Dell, usage not in

accordance with product instructions, failure to perform required preventive maintenance, and

problems caused by use of parts and components not supplied by Dell.

30 Setup and Quick Reference Guide

www.dell.com | support.dell.com

This limited warranty does not cover any items that are in one or more of the following

categories: software; external devices (except as specifically noted); accessories or parts added

to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell

system through Dell’s system integration department; accessories or parts that are not installed

in the Dell factory; or Dell Software and Peripherals products. Monitors, keyboards, and mice

that are Dell-branded or that are included on Dell’s standard price list are covered under this

limited warranty; all other monitors, keyboards, and mice (including those sold through the

Dell Software and Peripherals program) are not covered. Batteries for portable computers are

covered only during the initial one-year period of this limited warranty.

Limited Warranty Coverage During Year One

During the one-year period beginning on the invoice date, Dell will repair or replace products

covered under this limited warranty that are returned to Dell's facility. To request warranty

service, you must contact Dell’s Customer Technical Support within the warranty period. See

"Contacting Dell" or "Getting Help" in your customer documentation to find the appropriate

contact information for obtaining customer assistance. If warranty service is required, Dell will

issue a Return Material Authorization Number. You must ship the products back to Dell in

their original or equivalent packaging, prepay shipping charges, and insure the shipment or

accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement

products to you freight prepaid if you use an address in Canada, where applicable. Shipments

to other locations will be made freight collect.

NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any

other storage device(s) in the product(s). Remove any removable media, such as floppy disks,

CDs, or PC Cards. Dell does not accept liability for lost data or software.

Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts

made by various manufacturers in performing warranty repairs and building replacement

products. If Dell repairs or replaces a product, its warranty term is not extended.

Limited Warranty Coverage During Year Two

During the second year of this limited warranty, Dell will provide, on an exchange basis and

subject to Dell’s Exchange Policy in effect on the date of the exchange, replacement parts for

the Dell hardware product(s) covered under this limited warranty when a part requires

replacement. You must report each instance of hardware failure to Dell’s Customer Technical

Support in advance to obtain Dell’s concurrence that a part should be replaced and to have

Dell ship the replacement part. Dell will ship parts (freight prepaid) if you use an address in

Canada, where applicable. Shipments to other locations will be made freight collect. Dell will

include a prepaid shipping container with each replacement part for your use in returning the

replaced part to Dell. Replacement parts are new or reconditioned. Dell may provide

replacement parts made by various manufacturers when supplying parts to you. The warranty

term for a replacement part is the remainder of the limited warranty term.

You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process

for returning replaced parts, and your obligation to pay for replacement parts if you do not

return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on

the date of the exchange.

You accept full responsibility for your software and data. Dell is not required to advise or

remind you of appropriate backup and other procedures.

Setup and Quick Reference Guide 31

General Provisions

DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE

STATED IN THIS LIMITED WARRANTY STATEMENT. DELL DISCLAIMS ALL

OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING

WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME

STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED

WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE

IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED

WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL

RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM

STATE TO STATE (OR JURISDICTION TO JURISDICTION).

DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN

THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL,

INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING

WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING

AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.

SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR

LIMITATION OF INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR

CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR

LIMITATION MAY NOT APPLY TO YOU.

These provisions apply to Dell’s two-year limited warranty only. For provisions of any service

contract covering your system, see your invoice or the separate service contract that you will

receive.

If Dell elects to exchange a system or component, the exchange will be made in accordance

with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell

issues a Return Material Authorization Number, Dell must receive the product(s) for repair

prior to the expiration of the warranty period in order for the repair(s) to be covered by the

limited warranty.

Three-Year Limited Warranty (Canada Only)

Dell Computer Corporation ("Dell") manufactures its hardware products from parts and

components that are new or equivalent to new in accordance with industry-standard practices.

Dell warrants that the hardware products it manufactures will be free from defects in materials

and workmanship. The warranty term is three years beginning on the date of invoice, as

described in the following text.

Damage due to shipping the products to you is covered under this limited warranty. Otherwise,

this limited warranty does not cover damage due to external causes, including accident, abuse,

misuse, problems with electrical power, servicing not authorized by Dell, usage not in

accordance with product instructions, failure to perform required preventive maintenance, and

problems caused by use of parts and components not supplied by Dell.

32 Setup and Quick Reference Guide