Q2: I failed to get my Sync Box connected to the network, what should
I do?
A: After ensuring the Wi-Fi of your home is 2.4G, we suggest you
resetting the Sync Box first.
1.Long press "Mode"button for 5S to Reset the Sync Box.
2.Readd the Sync Box on the APP If you fail again, donlt worry. It is not
necessary the fault or bug on the product. There are multiple factors
that can influence the connection. Please contact our technical team
via the contact details shown on the app Or the package. We will
check it for you.
Q3.How can I connect the Sync Box to Alexa?
A: Step 1: Tap "Me" at the top left corner of Home page,select'Set-
tings-Third-Party Services", Alexa & Hey Google', Select "Amazon
Alexa" When it says "AiDot with Amazon Alexa
Step 2: Tap"Sign in with Alexa, folow the on-screen instructions to link
your account. When it successfully: it means the connection is
done.Note: If you already have an Alexa APP account but have not
signed in Alexa APP. Tap "Sign in with Alexa, t will take you to the
sign-in page of Alexa APP
Step 3: If Alexa does not successfully add your AiDot devices (which
must have been already added in AiDot APP), you can add them by
saving "Alexa, discover device
A: Q4: Why the app states "No Internet Access" when I select the Wi-Fi
of the Sync Box?
B: The notification is from your phone especially some Android phone
instead of our APP. That is because the Wi-Fi of the device does have
no access to the Internet, You can tap Connect to proceed. Please do
not choose “Cancel”
Q5: How can I share the light control with family members?
A: Step 1: Tap the Home you create at home page, select "Home
Management" enter home share page, Tap the home you want to
share.
Step 2: Select "Invite... at the settings page.
Step 3: At Invite" page, fill in the name and Email of the Invitee you
want to add the "Name" here works as a note, not necessarily to be the
same aS that used in the APP
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