NOTES: To protect the finish of your pet home and the bottom pan, use only mild, non-abrasive cleaners
and water. Any coarse scrubbing or abrasive materials could damage the finish.
DO NOT expose the plastic pan to direct sunlight for extended periods of time as this may lead to warping or
damage to the pan.
To help reduce noise, place a piece of carpet or cut a piece from the crate carton and place it inside the crate
beneath the pan.
LIMITED MANUFACTURER’S WARRANTY
1. For one (1) year from the date of original purchase,
MidWest Homes For Pets (“MIDWEST”) warrants to the purchaser
of this pet home that, should it prove defective by reason of improper workmanship and/or material,
the manufacturer
will repair or replace, at its option, any defective part of the pet home, without charge for the part or for shipping.
Replacement parts are warranted for the remainder of the original period.
2. THIS WARRANTY DOES NOT COVER defects in the wire enclosure caused by any animal, any physical abuse to or
misuse of the pet home, any damage caused by the original purchaser or any third party, or any defects arising or
discovered more than one (1) year from the original retail purchase date.
3. STEPS TO OBTAIN WARRANTY SERVICE:
A. The purchaser must call
the manufacturer’s HELPLINE, 800-428-8560, to report the alleged defect to a customer
service representative or obtain missing parts.
B. The customer service representative will determine if the defect is covered by this warranty, and if it is, will authorize
and instruct the purchaser in how to obtain corrective action.
C.
The manufacturer may require the purchaser to present the sales receipt or other proof of purchase prior to
authorizing any return or replacement. No returns or replacements will be permitted without proper authorization. If a
return or replacement is authorized, you may be requested to return the item to
the manufacturer or to make the item
available for pick-up by
the manufacturer.
4. ANY EXPRESS WARRANTY NOT PROVIDED IN THIS WARRANTY DOCUMENT, AND ANY REMEDY FOR
BREACH OF CONTRACT THAT, BUT FOR THIS PROVISION, MIGHT ARISE BY IMPLICATION OR OPERATION
OF LAW, IS HEREBY EXCLUDED AND DISCLAIMED. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
OF FITNESS FOR ANY PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO A TERM OF ONE (1) YEAR.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE
ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
5. UNDER NO CIRCUMSTANCES SHALL THE MANUFACTURER BE LIABLE TO PURCHASER OR ANY OTHER
PERSON OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER ARISING OUT OF
BREACH OF WARRANTY, BREACH OF CONTRACT OR OTHERWISE, SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU.
6. This warranty gives you specific legal rights, and you may
also have other rights which vary from state to state.
TOLL-FREE SERVICE HELPLINE: If you have any problems or questions with the assembly of your
Solutions Double Door Crate, call our Service Helplineat: 1-800-428-8560 between 9:00 a.m. and 4:00
p.m. (EST) Monday through Friday.
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