GB Troubleshooting
Problem Possible Cause Possible Solution
The compressor
does not work.
•Mains plug is not connected in the
mains socket.
•The appliance is in the defrosting
cycle
•Connect the mains plug.
•This is normal for an automatic
defrosting
The appliance runs
frequently or runs
for a too long period
of time.
•The indoor or outdoor tempera-
ture is too high.
•The appliance has been o power
for a period of time.
•A door of the appliance is not
tightly closed.
•The door has been opened too fre-
quently or for too long.
•The temperature setting for the
freezer compartment is too low.
•The door gasket is dirty, worn,
cracked or mismatched.
•The required air circulation is not
guaranteed.
•In this case, it is normal for the
appliance to run longer.
•Normally, it takes 8 to 12 hours
for the appliance to cool down
completely.
•Close the door/drawer and
ensure the appliance is located
on a level ground and there is
no food or container jarring the
door.
•Do not open the door/drawer
too frequently.
•Set the temperature higher
until a satisfactory refrigera-
tor temperature is obtained. It
takes 24 hours for the refrig-
erator temperature to become
stable.
•Clean the door/drawer gasket
or replace them by the cus-
tomer service.
•Ensure adequate ventilation.
The inside of the re-
frigerator is dirty and/
or smells.
•The inside of the refrigerator
needs cleaning.
•Food of strong odour is stored in
the refrigerator.
•Clean the inside of the refrig-
erator.
•Wrap the food thoroughly..
The appliance
makes abnormal
sounds.
•The appliance is not located on
level ground.
•The appliance touches some ob-
ject around it.
•Adjust the feet to level the ap-
pliance.
•Remove objects around the ap-
pliance.
Problem Possible Cause Possible Solution
It is not cold enough
inside the appli-
ance.
•The temperature is set too high.
•Too warm goods has been stored.
•Too much food has been stored at
one time.
•The goods are too close to each
other.
•A door/drawer of the appliance is
not tightly closed.
•The door/drawer has been opened
too frequently or for too long.
•Reset the temperature.
•Always cool down goods before
storing them.
•Always store small quantities of
food.
•Leave a gap between several
foods allowing air owing.
•Close the door/drawer.
•Do not open the door/drawer
too frequently.
It is too cold inside
the appliance.
•The temperature is set too low.
•The Super-Frz/Super-Coolfunc-
tion is activated or is running too
long.
•Reset the temperature.
•Switch o the Super-Frz/Su-
per-Cool function
Moisture formation
on the inside of the
refrigerator com-
partment.
•The climate is too warm and too-
damp.
•A door/drawer of the appliance is
not tightly closed.
•The door/drawer has been opened
too frequently or for too long.
•Food containers or liquids are left
open.
•Increase the temperature.
•Close the door/drawer.
•Do not open the door/drawer
too frequently.
•Let hot foods cool to room
temperature and cover foods
and liquids.
Moisture accumu-
lates on the re-
frigerators outside
surface or between
the doors/door and
drawer.
• The climate is too warm and too
damp.
•The door is not closed tightly. The
cold air in the appliance and the
warm air outside it condensates.
•This is normal in damp climate
and will change when the hu-
midity decreases.
•Ensure that he door/drawer is
tightly shut.
Strong ice and frost
in the freezer com-
partment.
•The goods were not adequately
packaged .
•A door/drawer of the appliance is
not tightly closed.
•The door/drawer has been opened
too frequently or for too long.
•The door/drawer gasket is dirty,
worn, cracked or mismatched.
•Something on the inside prevents
the door/drawer to close properly.
•Always pack the goods well.
•Close the door/drawer.
•Do not open the door/drawer
too frequently.
•Clean the door/drawer gasket
or replace them by new ones.
•Reposition the shelves, door
racks, or internal containers to
allow the door/drawer to close.
The sides of the
cabinet and door
strip get warm.
•- •This is normal.
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