DM7 and DM7 Compact Firmware Update Guide 3
■ Updating the DM7 series firmware
Instructions for updating the DM7 series firmware are given below.
The firmware file (compressed) must be downloaded and must be extracted (un-zipped) prior to
updating.
Notes on updating Dante Firmware
- During the DM7 series firmware update, if a pop-up message "Dante Update Error" appears and the
Dante module firmware update does not start, please check the following -
● If the Dante module is locked by Dante Device Lock, use Dante Controller (v3.10.0.19 or
later) to unlock it, then restart the DM7 series unit and proceed with the update.
● If the Dante module is enrolled in a domain of Dante Domain Manager, use Dante Domain
Manager to unenroll it, then restart the DM7 series unit and proceed with the update.
● If the subnet of the PRIMARY IP address and the subnet of the DM7 Device Control IP
address are different, the update will not proceed. Please change one of the IP addresses so
that the subnets match, and then restart the DM7 series unit. The IP address of the Dante
PRIMARY port can be changed using Dante Controller. The IP address of the DM7 Device
Control can be changed in the "For Device Control" tab of the NETWORK screen.
● When updating the Dante firmware, the message "Dante Update Error. Dante Primary Port
has no network link." may appear. In this case, connect another network device to the Dante
[PRIMARY] connector.
● For more information, refer to the release notes of the DM7 series firmware.
- The Dante module firmware will be updated automatically the next time the DM7 series unit is
power-cycled.
If the Dante module firmware update fails, the Dante module boots with the previous version of
firmware. Rebooting the DM7 Series will update the Dante module firmware again.