Troubleshooting
Problem Possible Cause Possible Solution
The compressor
does not work.
• Mains plug is not connected in the
mains socket.
• The appliance is in the defrosting
cycle
• Connect the mains plug.
• This is normal for an automatic
defrosting
The appliance runs
frequently or runs
for a too long period
of time.
• The indoor or outdoor tempera-
ture is too high.
• The appliance has been o power
for a period of time.
• A door of the appliance is not
tightly closed.
• The door has been opened too fre-
quently or for too long.
• The temperature setting for the
freezer compartment is too low.
• The door gasket is dirty, worn,
cracked or mismatched.
• The required air circulation is not
guaranteed.
• In this case, it is normal for the
appliance to run longer.
• Normally, it takes 8 to 12 hours
for the appliance to cool down
completely.
• Close the door/drawer and
ensure the appliance is located
on a level ground and there is
no food or container jarring the
door.
• Do not open the door/drawer
too frequently.
• Set the temperature higher
until a satisfactory refrigera-
tor temperature is obtained. It
takes 24 hours for the refrig-
erator temperature to become
stable.
• Clean the door/drawer gasket
or replace them by the cus-
tomer service.
• Ensure adequate ventilation.
The inside of the re-
frigerator is dirty and/
or smells.
• The inside of the refrigerator
needs cleaning.
• Food of strong odour is stored in
the refrigerator.
• Clean the inside of the refrig-
erator.
• Wrap the food thoroughly..
The appliance
makes abnormal
sounds.
• The appliance is not located on
level ground.
• The appliance touches some ob-
ject around it.
• Adjust the feet to level the ap-
pliance.
• Remove objects around the ap-
pliance.
Problem Possible Cause Possible Solution
It is not cold enough
inside the appli-
ance.
• The temperature is set too high.
• Too warm goods has been stored.
• Too much food has been stored at
one time.
• The goods are too close to each
other.
• A door/drawer of the appliance is
not tightly closed.
• The door/drawer has been opened
too frequently or for too long.
• Reset the temperature.
• Always cool down goods before
storing them.
• Always store small quantities of
food.
• Leave a gap between several
foods allowing air owing.
• Close the door/drawer.
• Do not open the door/drawer
too frequently.
It is too cold inside
the appliance.
• The temperature is set too low.
• The Super-Frz/Super-Coolfunc-
tion is activated or is running too
long.
• Reset the temperature.
• Switch o the Super-Frz/Su-
per-Cool function
Moisture formation
on the inside of the
refrigerator com-
partment.
• The climate is too warm and too-
damp.
• A door/drawer of the appliance is
not tightly closed.
• The door/drawer has been opened
too frequently or for too long.
• Food containers or liquids are left
open.
• Increase the temperature.
• Close the door/drawer.
• Do not open the door/drawer
too frequently.
• Let hot foods cool to room
temperature and cover foods
and liquids.
Moisture accumu-
lates on the re-
frigerators outside
surface or between
the doors/door and
drawer.
• The climate is too warm and too
damp.
• The door is not closed tightly. The
cold air in the appliance and the
warm air outside it condensates.
• This is normal in damp climate
and will change when the hu-
midity decreases.
• Ensure that he door/drawer is
tightly shut.
Strong ice and frost
in the freezer com-
partment.
• The goods were not adequately
packaged .
• A door/drawer of the appliance is
not tightly closed.
• The door/drawer has been opened
too frequently or for too long.
• The door/drawer gasket is dirty,
worn, cracked or mismatched.
• Something on the inside prevents
the door/drawer to close properly.
• Always pack the goods well.
• Close the door/drawer.
• Do not open the door/drawer
too frequently.
• Clean the door/drawer gasket
or replace them by new ones.
• Reposition the shelves, door
racks, or internal containers to
allow the door/drawer to close.
The sides of the
cabinet and door
strip get warm.
• - • This is normal.
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